Serco Group
3.5 out of 5 stars.
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Serco Group Careers and Employment

About the company

  • CEO
    Rupert Soames
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Government & Public Administration
Learn more


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Browse jobs by category

Security & Public Safety

64 jobs


Salary estimated from 6.5K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4K reviews and is evolving.


Track n Trace Covid call handler in Home Based
on 1 July 2021
Good, supportive and more opportunities
The job is good but pay rate can be better than what they are paying at the moment, lots of opportunities, very caring and supportive. I enjoy working for Addeco/ Serco I just wish the pay rate could be more.
Customer Service Advisor in DWP
on 11 October 2021
Stressful and not helpful
The company is quite poor as there are fair to many tech issues while working. Very stressful and a lot to do for the job for how little pay is. Very bad communication to us. Training wasn't the best it was okay but didn't get enough time to learn everything and didn't get shown how everything worked
Customer Service Advisor in Manchester
on 2 October 2021
Long hours!!
Very long hours!!!. Stressful , dealing with very difficult situations. The management I feel showed favouritism, people getting promoted who didn't deserve it. Training was rushed!!, Expecting you to learn a lot in a short space of time. I didn't get on with my team manager he was young and over bearing!!!!. I met some nice people there but the job was complicated and the hourly pay didn't reflect that!!.
Call quality assesor in Liverpool
on 22 September 2021
Poor company
This company is really poor to work for. Your just a number to them and its like a conveyer belt soon as people leave there is more in getting trained. Doesn't matter how hard you work it all goes unnoticed.
Prisoner Custody Officer in Court
on 5 September 2021
Good for quick stepping stone
Working in a court or a driver at base.Can be fast paced and dangerous work .No 2 days the same .Start time but no finish time.Management show favouritism all the time and jobs are not shared out evenly .If you are finished early because not needed you accrue under hours which you have to make up .I also believe the company is agest. Lots of lazy people who get away with it .The company needs a big shake up

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Questions and answers

People have asked 84 questions about working at Serco Group. See the answers, explore popular topics and discover unique insights from Serco Group employees.

See questions about:

  • Benefits
  • Working Hours
  • Salaries
  • Interviews
  • Working Culture
  • Hiring Process
  • CEO
  • Working Environment
  • Work from Home
  • Dress Code
  • Part Time Jobs
  • Promotion
  • Work Life Balance
  • Hiring Age
  • Background Check

Interview insights

Insights from 634 Indeed users who have interviewed with Serco Group within the last 5 years.
Average experience
Interview is easy
Process takes about a day or two

Interview questions

Questions vary depending on the job position one applies for. They are general directed to identify personal skills and an applicant's character.

Shared on 25 February 2021

They just told me everything I needed to know

Shared on 28 August 2020

Standard, required questions.

Shared on 30 January 2019
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