Serco Group
Happiness score is 47 out of 100
3.4 out of 5 stars.
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Serco Group Employee Reviews

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United Kingdom1,153 reviews

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3.4Work-life balance

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Depends on where you are working and your position, money is okay but not really enough for what you are expected to deal with and the amount you are expected to juggle. Don't deal with things in an effective way and just expect you get on anyway. By far not the worst job but easily not the best either


Sometimes easy days with little do


Lack of communication/action, things change at the drop of a hat
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Colleagues are the only good thing!

The pay is absolutely horrendous especially in this current climate and with the company having so many financial assets - you’d like to think they’d pay their hardworking staff well especially in the justice and immigration sector! The colleagues are the only good thing apart from the job itself being interesting. Serco need to make a change that’s why they are constantly loosing staff… DUE TO PAY!




Pay and irregular hours
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Insights into Serco Group

Based on 279 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Energising work tasks

customer services

very poor management no direction training poor rushed no flexibility would not recommend also getting wages wrong all time worst employers worked for never ever again still waiting no response owed wages for holidays




no support or direction too many chiefs not enough Indians
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Boring and Mundane.

Average pay for boring and mundane task and to be treated terribly by callers you are trying to help. No hint of progression within company. An ok job if looking for temporary work.
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Best job I’ve ever had so far

I worked at the COVID-19 Test Site during the pandemic as had recently lost my job.4 on 4 off shifts, amazing colleagues to work with (most of them).I worked outside which I really enjoyed. Sure you’ll get rainy and cold days but at the same time you’ll get hot and sunny days.Honestly it was very easy and relaxing for the most part. It’s the only job I’ve had so far that I didn’t mind getting up in the morning for or dreading it the day before.Friends I’ve made there for life and the amount of laughs I’ve had will stay in my memory forever.A few cons: Management favouritism, unfair promotions and dodgy rules.


4 on 4 off rota, working outdoors, central location, good colleagues, good experience, rewarding job


Non consistent rules between all staff, lack of progression, favouritism, unfair dismissal.
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The most impractical, disorganized and unaddapted training program I have ever seen.

SERCO is the kind of company who's expending each year in...pretty much all the Facilities sectors. I had the unpleasant experience in taking part for a few days in their joiner programme. Never encountered a business that goes like...doesn't matter what you know, what you've done and ultimately what you are. We'll delete or disconsider anything and we'll give you the basics in order to work for us. It's like a tin can factory....reconfigured after SERCO measurements. Unbelievable low and with poor trainers. Disappointing!


Free coffee and tea on site


Unstructured, outdated and ultimately inconsiderate towards experienced and already better skilled professionals.
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Good company. Some hard contacts. Found management tricky but understanding. Overall a strong company. Definitely live values which you rarely see these days. Recruitment are terrible though.
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Good company to work for

Good company. Can involve long hours when in certain roles but overall a strong understanding of work life balance. Management is good but this is not always the case for everybody.
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Hotel accommodation

Extensive culture of bullying in the accommodation of asylum seekers. No structure from management. No support. Tendency to punish those who highlight issues that need addressing they would much rather pretend everything is fine rather than deal with what can be life and death issues
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Low pay,low moral inadequate management. A revolving door of staff some leaving before end of training(1or 2 days in). The training itself is poor and usually irrelevant to the actual job. Staff treated poorly and lack of support. Very stressful work. Constant targets to achieve that are mostly unachievable.




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The worst work environment I have been in.

Puts you at risk mentally, physically and emotionally. Appalling staff behaviour, no support from the company and a high level of cooperate paranoia that means you are being electronically watched all the time, questioned about everything and made to feel like you are less than trustworthy or loyal, even though you are asked to give up weeks of your life for training and then all of your life when you start actively working for them. The worst work environment I have been in.Constantly underpaid employees then took their time to correct the mistake and took over 5 months to be able to get annual leave because of an appalling HR system.


There honestly weren't any


Long hours, poor pay, mislead by the company about job description, verbally abusive staff, ext
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Dont work there

Nice work colleagues , poor Management low pay, not accepting students for part time jobs, hr no comments, met a few good managers but serco on its own its a bad company to work for.
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Poorly run, trying to be a Prison which it clearly isn’t.Pay not conducive to your working conditions and no work life balance.Staff like to sit in the office and chat rather than work and poor support from most of the SMT.
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Bad company to work for

Rubbish firm to work for they wanted more than there pound of flesh at poor money had to work 12 hours a day to make a living. Rubbish firm to work for.
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Loved working here

Servo gave me a chance with little experience and helped me progress to gain my experience and supported me throughout, great place to work and colleagues were lovely
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Recruitment lie from the start

You're told from recruitment an 8-5 job with some earlies, however the hours are start at 6am with no finish time so on average you're working 12-14 hours a day. Lates start at around 1pm which you'll struggle to make you're hours unless you have a long run which could result in being back the following day. The 5.5 week initial training course was amazing and very insightful, setting you up for the job in which you're excited to start as its all extremely rewarding and interesting. Then when you get to your vehicle base and are told the hours are completely different you end up deflated and may aswell say goodbye to your social life. Vetting is a huge issue too as it could take a few weeks to pass which is ideal so you can get stuck in fairly quick, or it can take months so you'll be stuck at the vehicle base or court doing very little. They are losing good , keen, capable staff due to the lack of truth and communication unfortunately.
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Falsely advertised jobs

You have to complete 5weeks of training and do a fitness test which involves learning the hand skills and techniques of the job and also do a first aid


Free hotel stay and all expenses paid


Low wages for the job
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decent job

work life balance is poor, great people you work with. money is not great. can have heavy days and light days. work weekends, start at 6am but no finish time.
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Interesting place to be.

Love the job and the difference you can make in peoples lives, the staff on the other hand are mostly bullies or people that just get off on giving you a hard time.
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Stressful and demanding

Initial training was comical for the wrong reason. The smart cards used to access the computers were not ready, so we had no first hand experience.We were thrown in at the deep end and expected to swim. There is little incentive to do a good job, other than helping the claimant, who is finally at the mercy of the case manager. Work environment is fairly stressful.No one bothers you until you make a mistake, which is inevitable, then quality control will send you an email detailing what mistakes you have made.The agents are constantly monitored by team leaders.Lunch breaks, toilet breaks, after call and time spent talking to claimants are recorded, then sent back to you in daily and weekly metrics. Big brother is most definitely watchingThe money is slightly above minimum wage at £10.18 an hour, which doesn't provide an incentive to do a good job. Taking days off, going home early and getting some experience in customer service are the only positive aspects in an otherwise uninspiring workplace


Going home and work experience


Everything else
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Poor management, just do your job. They do not care about your safety at work.

In the beginning, it was nice, easy. But when the equipment at the canteen was broken it was very hard and stressful ( you have to run up and down from the buffet, carrying a heavy tray of food. The maintenance came 4 times and they do not sort out the problem to make the job easier.No teamwork at all, nobody helps each other.Health and Safety procedures are very superficial. You do not feel safe at all.
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Overall rating

Based on 4,242 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture

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