Serco Group Employee Reviews

Pretty mundane, lots of issues regarding the management side and the thought process behind what they ask employees to do seems a bit odd. Work hard for peanuts, and the job satisfaction is a bit like council work where you get the cheapest materials and least amount of time to make a job look a million buck.

Pros

None maybe pension pot

Cons

Awfull management

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A journey of development and progression

Transport & Logistics Manager (Current Employee) - England - 23 September 2023

What is the best part of working at the company?Diversity & Inclusion, H&S, Wellbeing, Equal Opportunity, Reward & Recognition, Support Services and Engagement are actively present on every Leadership strategy agenda in alighment with the commercial and operational pieces.What is the most stressful part about working at the company?We aim to be able to say to ourselves we know we have done what is the right thing to do, from our ethics of business to the kindness and respect to others. That standard of excellence can be difficult in exceptionally high vollumes of contract operationsWhat is the work environment and culture like at the company?Proffesional, hard working, comfotable in having a voiceWhat is a typical day like for you at the company?50% planned 50% reactive. Strategy and collaboration with other Heads is important to deliver

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Insights into Serco Group

Based on 580 survey responses

Areas for improvement

Sense of belonging
Trust in colleagues
Energising work tasks

Good rate of pay

Domestic Assistant (Former Employee) - Scotland - 20 September 2023

Ok place to work, overtime available….If your face fits.Management out of touch with what’s happening on shop floor.The interaction with public make the job worthwhile.

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it was excellent

NHS Test and Trace (Former Employee) - Remote - 19 September 2023

had alot of fun working and being remote you had the freedom of working from your own home. worked there for around 2years with amazing people and great managers.

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Fun but time sensitive

Ward host (Current Employee) - Southampton, Hampshire - 18 September 2023

Management is alright however some aren’t as good as the others, constant changes. Lots of staff turnover however fun supervisors good relationships. Good place to work

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Poor Management

Prisoner Custody Officer (Current Employee) - Bromley-by-Bow, Greater London - 16 September 2023

Appalling! Very unprofessional staff and Manager. I believe Serco should have cameras with sound! I am sure half of the staff would be sacked! Home office should have undercover staff in every court and see what really takes place!

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Terrible

Duty Manager (Former Employee) - Birmingham, West Midlands - 12 September 2023

Horrible company, money driven no staff care. If they want someone out it happens. Totally money driven and have to be friends with the right people to get anywhere.

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Great colleagues, poor management

Prisoner Custody Officer (Former Employee) - HMP Kilmarnock - 11 September 2023

Staff are amazing like one big family supporting each other. Management on the other hand needs improving, but that might change after the new takeover

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Will destroy your life

Prisoner Custody Officer (Former Employee) - Colchester - 9 September 2023

Long days, well over 50 hours a week, no work home life balance, no breaks, bad management, lots of bullying, if you don’t suffer from mental health you will after working for this company DONT DO IT!!!!!

Pros

None

Cons

Lots of 12 hour days

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Enjoyable, not micromanaged, feel valued

Compliance Officer (Current Employee) - Warrington, Cheshire - 7 September 2023

What is the best part of working at the company?Flexible working, inclusion and management What is the most stressful part about working at the company?If you are stressed change your role. There are always different roles available. The interview process is competency basedWhat is the work environment and culture like at the company?Fully inclusive, all races, sexuality, religions What is a typical day like for you at the company?I fill my own diary and am left to do my job with very little management input as it should be!

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Jobs at Serco Group

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Barrow-In-Furness

9 days ago

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Larbert

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Refuse Collection Loader

Maintenance Assistant

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Terrible place to place

Domestic Assistant (Former Employee) - Langlands Unit - 7 September 2023

At the start I enjoyed my role but then u get to know the know the management who are just horrible to their staff , they are all for themselves and the work load the pile onto you is a total different level . If you are prepared to go home totally exhausted and stressed then this job is for you. The part of the job was getting to know the patients . It's the same routine day in and of u don't get a good worker on days off then your left with their workload also . I would never go back no matter how much money they paid me .

Pros

The patient's

Cons

Horrible management, long hours, massive amount of work load which isn't worth the pay

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Terrible place to work

Security Supervisor (Former Employee) - Wiltshire - 6 September 2023

Poor pay compared to other companies in the industry and on top of that they fail to treat their employees adequately. I'd strongly recommend anyone looking for a company to work for long term to look else where.

Pros

None

Cons

Terrible Management

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Hospital as a workplace it's not an easyasy thing. But management and supporting(ambasadors) staff are disaster

Ward Host (Former Employee) - General hospital southampton - 1 September 2023

*typical day at work Sick people , yelling on you, all day long. Walls only , seeing people's dying, depressing *management I would stay in this place , as I really wanted do it serious (my job) but there was no communication and cooperation.Because of management and ambasadors ;( *workplace culture Poor. Same as management *the hardest part of the jobSeeing people's dying *the most enjoyable part of the jobWhen you know that it means what you do , and your management ruins everything . Thank you very nice :)

Cons

Varius hours, long hours, unpaid breaks

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Fair employers it a lot of pay rises

Driver (Former Employee) - Bexley - 31 August 2023

Relaxed work environment. Some opportunities to move up the ladder. Not very good at pay rises but good opportunities for extra hours if you want to earn more cash

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Challenging but rewarding.

Prison Custody Officer (Former Employee) - Doncaster - 24 August 2023

What is the best part of working at the company?Good place to work, great team, plenty of opportunities to progressWhat is the most stressful part about working at the company?Dealing with the prisoners issues and behaviour. But your training and background definitely helps.What is the work environment and culture like at the company?Work environment can be tough at times but that's life as a prison officer. The team you work with is there to help.

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Easy and relaxed

Customer Service Advisor (Former Employee) - Remote - 22 August 2023

Shifts were simple and training was good, bit of a mess with communications the higher you went but all in all good colleges and manager made the role tolerable

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Going downhill

Technical Superintendent (Current Employee) - Portsmouth, Hampshire - 21 August 2023

Used to be a great job. Senior leadership bringing moral down with poor decisions affecting people across grades. Serco is a service company, so the prime target is the bottom line. Not the employees.

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Toxic environment

Detention Custody Officer (Current Employee) - London / Gatwick Airport - 20 August 2023

Not a nice company to work for, there's lots of discrimination and favourism, management is very poor, not supportive, wages are very poor, don't bother working for this company it's a very toxic environment.

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Good place to work

Housing officer/ immigration officer (Current Employee) - Derby - 19 August 2023

Always be positive be alert and help as much as you can. Company is great to work for well looked after. Pay is fair get to meet all sorts of people have to be this skinned to deal with mental health patients

Pros

Free lunch

Cons

Long hours

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Poor!

Custody Officer (Former Employee) - Kent - 17 August 2023

Everything is done back to front. You do your 6 weeks training this training felt like i was going into the military very strict, no tattoos on show or piercings( piercings have to be taken out) no jewellery and strict dress code. Once you have completed the training and passed everything you will be placed into your chosen work place where you wont be able to actually do anything until you have passed the vetting and dbs stage which can take up to 7 months i was told by multiple people. I literally spent 3 months sitting in the staff room making teas and coffees and food for the prisoners as did all the other people that i done my course with. Just to be told i have failed the vetting checks due to not paying a train fine in 2015 therefore loosing my job. which obviously i totally forgot about being soo long ago. So yeah complete waste of months and months. Wages aren't that great either well behind what other company's are paying.

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Worst job environment ever experienced

Fleet Adminsistrator (Former Employee) - Kirkleatham, North Yorkshire - 14 August 2023

Unempathetic sheltered individuals at the kirkleatham branch I worked, whilst dealing with a grievance in the family they decided to let me go as i had to step outside one day to have a cry and this was deemed "unprofessional" to have emotions. Also one of the staff mentioned they used to work at greggs so I wore my hoody in one day from primark a greggs branded one to try have a bit of banter as i'd just started, and this was also deemed unprofessional. God forbid to try have a laugh and fit in when you start a new job :)Also the main software Key2 which was used, which was dated and slow, wasn't on my laptop when i started so had to waste numerous days to IT which felt could have been fixed and rectified before I started.Pay and hours average for generic admin work, people i spoke to over phone and on teams seemed friendly.