Serco Group
Work wellbeing score is 62 out of 100
3.4 out of 5 stars.
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Serco Group Employee Reviews

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United Kingdom1,383 reviews

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3.4Work-life balance

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Good people in finance let down by idiotic operations

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Great remote working and finance are good capable professional people.The business operations side is often full of lazy petulant children that should have been exited a long time ago.
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A journey of development and progression

What is the best part of working at the company?Diversity & Inclusion, H&S, Wellbeing, Equal Opportunity, Reward & Recognition, Support Services and Engagement are actively present on every Leadership strategy agenda in alighment with the commercial and operational pieces.What is the most stressful part about working at the company?We aim to be able to say to ourselves we know we have done what is the right thing to do, from our ethics of business to the kindness and respect to others. That standard of excellence can be difficult in exceptionally high vollumes of contract operationsWhat is the work environment and culture like at the company?Proffesional, hard working, comfotable in having a voiceWhat is a typical day like for you at the company?50% planned 50% reactive. Strategy and collaboration with other Heads is important to deliver
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Insights into Serco Group

Based on 583 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Energising work tasks

Up and down

Pretty mundane, lots of issues regarding the management side and the thought process behind what they ask employees to do seems a bit odd. Work hard for peanuts, and the job satisfaction is a bit like council work where you get the cheapest materials and least amount of time to make a job look a million buck.


None maybe pension pot


Awfull management
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Good rate of pay

Ok place to work, overtime available….If your face fits.Management out of touch with what’s happening on shop floor.The interaction with public make the job worthwhile.
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it was excellent

had alot of fun working and being remote you had the freedom of working from your own home. worked there for around 2years with amazing people and great managers.
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Fun but time sensitive

Management is alright however some aren’t as good as the others, constant changes. Lots of staff turnover however fun supervisors good relationships. Good place to work
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Poor Management

Appalling! Very unprofessional staff and Manager. I believe Serco should have cameras with sound! I am sure half of the staff would be sacked! Home office should have undercover staff in every court and see what really takes place!
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Horrible company, money driven no staff care. If they want someone out it happens. Totally money driven and have to be friends with the right people to get anywhere.
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Great colleagues, poor management

Staff are amazing like one big family supporting each other. Management on the other hand needs improving, but that might change after the new takeover
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Will destroy your life

Long days, well over 50 hours a week, no work home life balance, no breaks, bad management, lots of bullying, if you don’t suffer from mental health you will after working for this company DONT DO IT!!!!!




Lots of 12 hour days
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Enjoyable, not micromanaged, feel valued

What is the best part of working at the company?Flexible working, inclusion and management What is the most stressful part about working at the company?If you are stressed change your role. There are always different roles available. The interview process is competency basedWhat is the work environment and culture like at the company?Fully inclusive, all races, sexuality, religions What is a typical day like for you at the company?I fill my own diary and am left to do my job with very little management input as it should be!
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Terrible place to place

At the start I enjoyed my role but then u get to know the know the management who are just horrible to their staff , they are all for themselves and the work load the pile onto you is a total different level . If you are prepared to go home totally exhausted and stressed then this job is for you. The part of the job was getting to know the patients . It's the same routine day in and of u don't get a good worker on days off then your left with their workload also . I would never go back no matter how much money they paid me .


The patient's


Horrible management, long hours, massive amount of work load which isn't worth the pay
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Terrible place to work

Poor pay compared to other companies in the industry and on top of that they fail to treat their employees adequately. I'd strongly recommend anyone looking for a company to work for long term to look else where.




Terrible Management
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Hospital as a workplace it's not an easyasy thing. But management and supporting(ambasadors) staff are disaster

*typical day at work Sick people , yelling on you, all day long. Walls only , seeing people's dying, depressing *management I would stay in this place , as I really wanted do it serious (my job) but there was no communication and cooperation.Because of management and ambasadors ;( *workplace culture Poor. Same as management *the hardest part of the jobSeeing people's dying *the most enjoyable part of the jobWhen you know that it means what you do , and your management ruins everything . Thank you very nice :)


Varius hours, long hours, unpaid breaks
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Fair employers it a lot of pay rises

Relaxed work environment. Some opportunities to move up the ladder. Not very good at pay rises but good opportunities for extra hours if you want to earn more cash
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Challenging but rewarding.

What is the best part of working at the company?Good place to work, great team, plenty of opportunities to progressWhat is the most stressful part about working at the company?Dealing with the prisoners issues and behaviour. But your training and background definitely helps.What is the work environment and culture like at the company?Work environment can be tough at times but that's life as a prison officer. The team you work with is there to help.
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Easy and relaxed

Shifts were simple and training was good, bit of a mess with communications the higher you went but all in all good colleges and manager made the role tolerable
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Going downhill

Used to be a great job. Senior leadership bringing moral down with poor decisions affecting people across grades. Serco is a service company, so the prime target is the bottom line. Not the employees.
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Toxic environment

Not a nice company to work for, there's lots of discrimination and favourism, management is very poor, not supportive, wages are very poor, don't bother working for this company it's a very toxic environment.
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Good place to work

Always be positive be alert and help as much as you can. Company is great to work for well looked after. Pay is fair get to meet all sorts of people have to be this skinned to deal with mental health patients


Free lunch


Long hours
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Everything is done back to front. You do your 6 weeks training this training felt like i was going into the military very strict, no tattoos on show or piercings( piercings have to be taken out) no jewellery and strict dress code. Once you have completed the training and passed everything you will be placed into your chosen work place where you wont be able to actually do anything until you have passed the vetting and dbs stage which can take up to 7 months i was told by multiple people. I literally spent 3 months sitting in the staff room making teas and coffees and food for the prisoners as did all the other people that i done my course with. Just to be told i have failed the vetting checks due to not paying a train fine in 2015 therefore loosing my job. which obviously i totally forgot about being soo long ago. So yeah complete waste of months and months. Wages aren't that great either well behind what other company's are paying.
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Overall rating

Based on 4,694 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture

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