Serco Group
3.5 out of 5 stars.
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Serco Group Employee Reviews for Cleaner

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3.4Work-life balance

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Supportive relaxed work place.

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I mostly did cleaning there are boxes of gloves so your hands should stay clean and you can change your gloves if you have a problem with them. The management is accessible and you can simply knock on the door or talk to them when you run into them. I always had plenty of help if I needed support or help. It was busy and should become busy again. It can be a bit humid so you have to drink plenty of liquid.

Pros

Plenty of help if you need it, approchablemanagment, free gym membership and gym on site.
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Not good to stressful

Want to much work out of you I such a short time always complaints off departments seems to be if your face fits in there.. And they say you missed things out when you haven't

Pros

None

Cons

Hard work and stressful
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Poorly run and dangerous.

I worked for them for a year, they ignored cosh and didn't take any responsibility for health and safety. The management were unprofessional and self serving.

Pros

None

Cons

Unprofessional and dangerous
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Below

My job with Serco was with an agency, in the Queen Elizabeth in Glasgow..for 12 weeks..colleagues were mostly lovely, but the management need an absolute overhaul, especially one, she who shan't be named, zero communication and treated you as if you were nothing. They really need to up their management skills, including the supervisors,

Pros

great colleagues who work hard

Cons

Management are just awful, supervisors need a kick uo the bum
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Comment

 – 23 July 2020
Thank you for your time at Serco and for leaving a review. Our Queen Elizabeth Hospital team has had some of the most positive team feedback in internal surveys, but clearly this isn’t reflected in your personal experience. Care and Trust are two of our core company values that we expect everyone to work by, so we’ve given your feedback to the management team for review
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Lots of drug taking. Racist behaviour. And no health and safety (it just sigh this paper and then they leave.

Its and unfair work place where if ur friends with the charge hands ur get put on easy work n let home early. But if u work hard ur be exspected to clean up after other favoured employees slack. Also lots of drug taking on night road closures, cocain and weed, have recorded loads of this on my phone incase I need to prove. But management does seem to care unless the client or public complain

Pros

If u like take drug while working then ok

Cons

Racist comments/behaviour has to be tolerated cos it get swept under the bridge
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My duties and job roles

I was working as a evening cleaner the work environment was calm I was working as a lone worker most of the times meeting set targets following a controlled plan and having weekly aprisal with the onsite manager. I was working most in offices that deals with confidential information and documentation and some money transaction.l went through a back ground check before getting the rile
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Not to bad

Was quite a nice job, although a little overworked, times was a bit difficult finished quite late, if you dont drive then have to wait for public transport
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Friendly staff and relaxed

Working at Serco as a cleaner has been great fun. In the facilities department is a great group of colleagues. A very friendly team and management are easy to talk to especially if you ever just need to talk about anything. Management are very supportive. Holiday pay is very good and can be flexible with working hours.
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Disharmonious workplace

Very bad Management leading to work force divisions.No real HR support.Client /contract.appeasement always takes place over work force . Very disjointed leadership chain.Just get the job done no matter the work force
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Good company to work

Very honest very reliable company to work for very well organised good training given throughout the different tasks that they give very well very well Illustrated
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Efficient wages dept - Poor management

I worked part time for Serco for 18 months cleaning kitchen, toilets and office areas. At first the job was great, there was cover work available and the odd bit of overtime and everyone was nice until one of our buildings closed and the supervisor and managers offices moved to the building that I was working in. There were staff layoffs and more needed so certain cleaners would start lying about others to get them into trouble and also to get them to leave, even the supervisor was in on it. If a problem was reported management would interrogate the accuser and then do nothing about the problem. The work place became very toxic so I left. They will carry on acting this way because soon everyone will be moving back into the small building and the large building will be knocked down. LOL

Pros

Wages are always correct

Cons

Horrible stupid lying supervisor
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not a great employer

very poorly managed with errors within the important office roles particularly payroll. The organisations of this company lets itself down significantly.

Pros

none

Cons

management
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Demoralising

The work is hard and the expectations of the line managers and coordinators are unrealistic.they do not provide enough staff or equipment to reach the standards they demand. There is never any positive feed back only negative. They have no idea how to motivate staff or encourage teamwork. Staff turnover and sickness are very high this puts more pressure on the already overworked staff.

Pros

Domestics salary above minimum wage

Cons

Exactly the same everyday
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good expriences

it was my first job and I didn't enjoy it . I was doing working full time from 07.00 -15.00. my main job to clean high infectious rooms and toilets. the main thing I loved is building friends in work
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bad place to work

when i worked there i had to clean everything and behind where people cant see is vile, floors are black toilets are minging even after cleaning! the pay rate is bad you are meant to get paid every 2 weeks according to your contract but yet you get paid monthly, they sent a letter out saying ad been dismissed and didnt give a reason for so! its a terrible place to work and it is a waste to see such fun go down the drain by such a scruffy management and company.

Pros

free drinks

Cons

rubbish hours
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Street Cleanser

Great company, great people. Early hours and weekly pay is a down side. Great company progression, really nice managers and a great way to work by yourself if you're a self starter.

Pros

Hours

Cons

Weekly pay
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not the best

Have nothing good to say about company. No health and safety low standards Too much management not enough general staff
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Industrial Cleaner

Working as an Industrial Cleaner involved hard work to maintain the cleanliness of the factory and also working towards strict timelines to make sure duties where complete at the right time. Working as part of a team was key to making sure certain tasks were done. Tasks involved was the use of buffing machines, emptying bins, mopping and dusting which was all done to a high standard. Once all jobs were complete, everything was signed on paper ready for the night shift.
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great company look out for staff

brilliant company supply everything u need and even ask if theres anything they can get you to make your job easier fantastic company wish I was still there working for them

Pros

understanding and allow u to have longer breaks if work is complete

Cons

13hrs shift
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Good place to work

Long shifts but opportunity to meet every day new people as Gatwick airport is very busy.

Pros

oportunity to meet diferent people every day

Cons

long hours
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company is a joke

The company is worst company I have ever worked for the management don't have a clue the best best workers get shafted with tons of work while the lazy ones do what they like. The only way to progress is snitch on others and suck up to the bosses. Company has a bullying culture.

Pros

none

Cons

everything
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Overall rating

3.5

Based on 3,971 reviews
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Ratings by category

3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
3.3Culture
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