Serco Group
3.5 out of 5 stars.
Get weekly updates, new jobs, and reviews

Serco Group Employee Reviews for Correctional Officer

Review this company
Job Title
Location

Ratings by category

3.4Work-life balance

Sort by

HelpfulnessRatingDate
Found 96 reviews matching the searchSee all 3,971 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Challenging but rewarding

Indeed featured review

The most useful review selected by Indeed
I worked for Serco as a custody officer and also a control room operative for over seven years. The work was interesting and the different levels of challenges made it enjoyable. Often one week was quite different to the next. Their were chances to improve and to show your iniative. I enjoyed my time with the company.

Pros

Variety in the workplace. Chances to improve.

Cons

Some long days.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good for quick stepping stone

Working in a court or a driver at base.Can be fast paced and dangerous work .No 2 days the same .Start time but no finish time.Management show favouritism all the time and jobs are not shared out evenly .If you are finished early because not needed you accrue under hours which you have to make up .I also believe the company is agest. Lots of lazy people who get away with it .The company needs a big shake up

Pros

If with a nice team can be good fun

Cons

No finish time.Under hours.Bad Management in Bases.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Do not work for Serco it’s trash

If you are offered a job with Serco while working for another job, think twice about leaving. They will make you do the 6 weeks training and once you graduate they will have you working for Serco thinking everything is ok. What they don’t tell you is once you finish training it does not mean you actually have the job. You could be working for Serco for 4+ months still waiting for the vetting to clear and if your vetting does not pass, you will be terminated from your contract and left with no job. If you leave a job for this job it is very risky. You could be left with no job in the end. They say that you can appeal the vetting decision if it has failed, however it takes the vetting team weeks/ months before they reply back to you, there is no support from Serco or the vetting team on how you can appeal the decision. It takes weeks for the vetting team to actually tell you why you failed. No one cares if your life is in shambles. They leave you to fend for yourself jobless with no support. I will never recommend this company to anyone I know.

Pros

Nice colleagues

Cons

Make you do 6 weeks intense training, make you work before vetting has cleared, They will terminate your contract if it has not passed, no support
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Awful company, Awful job. just Avoid.

Life as a PCO can be challenging to say the least. The Middle management are often promoted beyond their abilities, Very few honest Supervisors.Lots of staff are illiterate, unprofessional, lazy drivers dictating to the control room staff daily.Poor pay for the risks involved, Annual bonus is an insult, so most staff don’t bother going the extra mile. Tinpot company, long term staff probably can’t get a better job due to their abilities or lack of. Awful job, awful conditions, awful pay, awful management. Steer well clear of this kind of work, it’s a thankless job with zero benefits. Most probably couldn’t make the grade as a Prison Officer. Most can’t even perform C&R properly, probably shouldn’t be in this job. Low pay, so low expectations are the norm.

Pros

None

Cons

Long unsociable hours, awful pay, dishonest staff and corrupt management.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Stressful and disorganised

It is a good job and an easy one, however due to poor management from your line managers and control, you are left woking a lot of overtime, as well as stressing to meet lockout times. Overtime is paid however, they are very quick to take that away from you, for example you work 8 hour shifts a day, so lets say today you done 14 hours completely exhausting yourself, the next day they will make you come in at 6am and send you home by 10am, not only making sure that the overtime you done is taken back, but they will do it a few days, so now u owe them hours and for that they will completely use you up.

Pros

Its a fun job where u meet a lot of people

Cons

Extremely long hours, and not worth the money for the headache and exhaustion you put yourself through
Was this review helpful?

Rate your recent company

Share your experience to help others

Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Unqualified and unskilled managers

I only worked for Serco for 6 months but in my experience as it took over from another organisation,. on thing I was very aware of was the favouritism, partiality and the lack of trained middle/line managers that were employed there. I have worked in management previously but I never saw such an organisation ignore countless complaints of mismanagement from the unskilled line/middle managers, and Serco choose to side with these deviants instead of being open and honest about the inability of their line managers and staff. Therefoer there is a culture of 'fear' ie don't upset the line /middle managers as they are vindictive and would treat you bad and give you 'bad runs'' or no rums at all ie no over time. However if you're liked/favoured by line/middle managers you get the 'best trips' and always get the Fridays and Monday you want off at the expense of other people not being allowed to have the time off, as requested. This is an 'open secret' every body knows who are the 'favourites' and its ovbious who isn't liked. finally the best part of the job is when you have a fun partner which makes the long hours worth it and the hardest part of the job is when line/middle managers treat you poorly and all the other staff ignore it coz thy don't want to get involved as they are only covering their own backs and jobs in this pandemic climate. And middle/line manager count on their silence and lack of back-bone to ensure their reign of terror continues as they divide and conquer

Pros

Some honest, hard working staff

Cons

Long hours, favouritism, no voice for the van drivers and escorts
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Dreadful

Dreadful company to work for all the managers here are brown nosers and if your face don’t fit your pretty much screwed, I’ve never been treated so unfairly in my whole working career!! Would not recommend at all have no clue on how to run a prison

Cons

Long hours - no progression
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Excellent company

Enjoyed my time with serco it's a good company friendly staff good training course to give you the skills for the job with applying for pay is good and finish on time

Pros

Finish on time

Cons

The clients
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

It’s lucky the staff are good people.

Pay is horrendous. Work life balance is none existent. Company doesn’t care about employees and doesn’t listen to them. Upper management are nowhere to be seen. You’re just a number to this company, one that’s disposable.

Pros

Great on the ground team

Cons

Long hours, poor pay, ignorant to employee needs.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Avoid at all costs

Wow where to start no finish time can easily do 60 hrs a week that your told is your maximum until it suits then your told you can go over them. No work life balance very lucky if you get a break in your working day then you get reprimanded for not taking your break ?? Dealing with a control centre that doesn't control and has no idea of the logistics of the area. Serco seem to have no care for the welfare of threre staff

Pros

Free Tea and coffee

Cons

Long hours not appreciated by the company
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Avoid

One word.. Awful. No support and at times very stressful you are just a number. Most of the the management are not good and don't care. Never enough staff as people leave all the time. Starting pay is poor considering what you have to do. Would give Serco a wide berth try HMP if you really want to be a Prison officer as they may not be much better but at least you'll get paid more !!!

Pros

None

Cons

Long hours, stressful, no support
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Under paid and over stressed!

Not so lovingly referred to as 'Sercus' on the prisoner custody contract because the frontline workers are treated like clowns. The actual job is enjoyable but there is no respect from the higher-ups for the importance of our role. More colleagues are actively seeking other employment than not.

Pros

The PCO job itself is important and fulfilling.

Cons

Poor pay, Stressful work, Every day is potentially dangerous, Up to £200 taken from your pay each month for non existent breaks, No perks.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Badly paid and poorly managed.

What an incredibly disjointed company to work for. They haven’t heard of the word logic. The current contract means you will earn £3,000 per year less than your workmates doing exactly the same job. You will also be expected to work over 50 hours every week on a 35 hour contract. There is no home/ work balance and the culture is toxic. Do yourself a favour and look elsewhere.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Apply only as a last resort

Serco it's the last place where you want to work unless your profile fits that of a white supremacist or you become part of a clique. There is nothing that keeps you working for Serco unless you are in need of money.

Pros

None

Cons

Bullying culture
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

A really interresting & challenging job.

In the job as a PCO. Training was in depth. Well worth most of it. The physical demands during training is huge but worth it. I love it as I never kno

Pros

Good camaradie, interesting, sometimes exciting.

Cons

Like any job you have the occasional bad day and it is dangerous.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Worst company I have ever worked for

Don't work for serco, as soon as you go live you are left to sink or swim. Some staff are lovely but majority of staff are god awful to new staff. It is a stressful job to go into anyways but when you receive no help or understanding from managers who don't really seem to be bothered about you it really is frustrating. You are left on wings by yourself because of lack of staff. The reason you leave the job isn't because of the job itself its because of the staff who are ment to be supporting you. The company breeches general data protection laws as they don't set you up on the system to input intelligence reports either. Your just a number and the only thing that's important is money and a tick of a box. No rehabilitation or help for prisoners either.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good training ,bad place to work

The 8 weeks training,good experience.But when you are in reality,bad management,bad support,poor salary.You are in first line,but don’t recognise .

Pros

Training

Cons

Don’t work for serco only false promise and very bad support.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Serco.

Was a prison custody officer for many years. The company itself are great. But the management at the prison are laughable. Not all, but most are overpaid and useless. Better off running a softplay. There is no regard for staff safety or mental wellbeing. No adequate training. No support. Wage is ridiculous compared to what you have to deal with daily. Stay clear of here.

Pros

None

Cons

Wage, safety, wellbeing, work life balance
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Very disappointed

I work in Hmp Kilmarnock as a PCO,very disappointed . No support from your managers, rear team work, low salary, no solid structure,bad management . Bad place to work!

Pros

Good start training

Cons

Low salary, no support
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Don’t do it.

Management don’t care about you, your safety is put at risk daily and the pay doesn’t reflect that. You will have no life because they expect u to work every hour under the sun and you don’t have a finish time so if your on the vans sometimes you can start at 6am and not finish until 8/9pm then have to be back for 6am.

Pros

None

Cons

Everything
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

not a fare company

They are controlling and is not a fair company. No work life balance and if you get sick even with your documents to prove they get rid of you. very long hrs and no rewards. 20quid xmas voucher and pay should be higher for the dangers we work in.

Cons

no work life balance
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Serco Group. Our community is ready to answer.Ask a Question

Overall rating

3.5

Based on 3,971 reviews
5
1K
4
1.2K
3
933
2
352
1
496

Ratings by category

3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
3.3Culture
  • Companies
  • Serco Group
  • Employee reviews
  • Correctional Officer