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Serendipity Healthcare
3.2 out of 5 stars.
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Serendipity Healthcare Careers and Employment

About the company

  • CEO
    Sarah Pickles
  • Company size
    51 to 200
  • Revenue
    £1m to £5m
  • Industry


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Personal Care & Home Health

12 jobs


Salary estimated from 288 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 37 reviews and is evolving.


Health Care Assistant in Chesterfield
on 14 December 2019
very nice company.
My typical day at work would be looking after residents meeting their needs. What i have learnt working for this company is definitely it has opened my eyes as i haven't done this kind of job before and didn't at first know what it entailed but when i had been their a few months i definitely gained a lot of patience and self confidence and started to have a lot more time for people and to be able to understand the life and needs of a resident. the management is great at the main office but i would definitely have to say the support from team leaders and care co-ordinators isn't that great at all and feels sometimes their working against you rather than with you and sometimes do make you feel even though you work a lot of hours and shifts sometimes makes you feel you don't do enough. the hardest part of the job is trying not to get to much of a personal bond with the residents as their all very lovely kind people and its very hard not to get attached to this as it can be very hard and upsetting if anything happens. the best part of my job is definitely having the bond i do with the residents and the staff is what makes the job most enjoyable and thats what keeps me going day to day.
Care Assistant in Chesterfield
on 23 November 2019
Do not Apply
Hours are stupid. Paid contact time. Not paid if you go over time. Carers are amazing. Great to work with. Hours are long, and fuel pay does not add up. Not paid from home to first calls or last call to home. Even if it's way out of your area. Rota can make you be in 1 area (Sheffield) then in another area in 5 minutes (Chesterfield) travel time is non existing. Ask for way too much. Management walk all over you. If you say No they make you feel guilty and use that to their advantage to effectively bully you into picking up. Will terminate employment within 13 week probation due to a complaint, and not say what the complaint is about. (Falsely terminating your employment without showing proof of the complaint etc.)
Care Assistant in Derbyshire
on 14 August 2019
Lovely Caring Company
I have worked here for a few years now and would like to say how caring this company is. They have supported me both in work and through a difficult time in my life. They really do care about their clients and staff. You often see managers out in the community working alongside us which is really good. I have met lots of really nice people and wouldn't want to work anywhere else.
Care Assistant in Chesterfield, Derbyshire
on 8 August 2019
Demanding and poor hours
The training is excellent,it's a shame it's not followed through. You are promised full time hours but the reality is unless you want to work six days a week from 6am until 11pm this is not achievable. Also you will most likely not get a contracted hours. It's a zero hours based contract. Most of the calls are around fifteen minutes and it's impossible at times to do all the required tasks without cutting corners. Travelling time is non existent and a lot of calls overlap as they are always short staffed so just keep giving you extra work to fit clients in. I was travelling all over the place despite the fact that I asked to work in my local area. Mileage is very poor.. Expect a change in rota on a regular basis. It's impossible to keep up at times.The office staff will text and ring you,even on your day off asking you to work. If you say no don't expect many hours,if any the next week. A big negative for me was the amount of time waiting in between calls. I like to do all my hours at once not two hours in a morning, an hour at lunch ,two hours at tea time and then two hours at bed time. Most days I ended up sitting in my car waiting to start lunch calls as it wasn't worth going home. Very boring and tiring . Not enough hours and always dreading getting my rota as hours would always be poor .
Carer Assistant in Chesterfield, Derbyshire
on 8 August 2019
Total lies
I worked here for a few years. Don't bother. You are expected to fit as many calls in as possible, often overlapping. If you refuse don't expect many hours the next week. Most calls are 15 minutes and the tasks are ridiculous. You spend more time travelling and stuck in traffic. Constantly changing rotas and texting. Couldn't care less if you are ill. No extra pay for evenings or weekends. A lot of responsibility for minimum wage. Poor mileage and you have to use your own mobile phone. Avoid.

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Questions and answers

People have asked 22 questions about working at Serendipity Healthcare. See the answers, explore popular topics and discover unique insights from Serendipity Healthcare employees.

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Interview insights

Insights from 17 Indeed users who have interviewed with Serendipity Healthcare within the last 5 years.
Average experience
Interview is easy
Process takes about a day or two

Interview questions

Knowledge of care Knowledge of the company Why you want the job

Shared on 25 October 2018

Knowledge of safeguarding, how you work under pressure, how do you react to feedback. Want to know about previous work and how it might be relevant and your motivation for wanting to do the job.

Shared on 25 October 2018

Can you drive? Yes good you've got the job

Shared on 9 August 2018
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