SEVERN TRENT
3.7 out of 5 stars.
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SEVERN TRENT Employee Reviews

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If you have an opinion keep it to yourself because you will be victimised for expressing yourself. There are some brilliant people work here and some bad who usually get promoted. Expect to have your work base changed regularly with no regard to personal circumstances or commuting distances. The sharesave, pension and lifestyle options are good benefits if you can afford them, and pay is decent but never take it for granted I had my pay slashed twice in my career there. They do have pay protection for 2 years which is good but in my case i still finished with a massive drop.In conclusion if your face fits fine if not they will make life difficult
Pros
Sharesave, pension, some excellent truly nice and knowledgeable people
Cons
Standby, poor management, bullying culture and unreasonable base changes
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If they don’t like you then you’ll be out on your backside in no time. Management haven’t got a clue about what they are doing in a lot of departments. People tend to pass the buck all the time.
Pros
Canteen
Cons
Management
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Good place to work flexible plenty of training available and good potential to progress Negotiate the salary hard when joining theres no scope for an increase once your in with pay varying massively for the same job also great progression opportunities if your willing to blow your own trumpet continually
Pros
Perks work life balance
Cons
No performance related pay
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Things might have changed since I left, but the office environment was enjoyable and there was always someone to help you, even with tough queries. The work was varied and there were opportunities to learn new skills.
Pros
Variety in tasks
Cons
Time pressures.
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I felt so much stress because we were working in public health field and we had to analyse water samples correctly. We have to pass many e-learning training, they are really useful for me.
Pros
productivity
Cons
Long hours
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If your working via agency you get treated like dirt. Good if you work directly. Alot of the temp workers feel this way, management treat staff very differently as they only care about the well-being of permenant staff.
Pros
Good team
Cons
No job security, agency work, looked down on, expendable
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Fine for starter jobs, everything else is a popularity contest. If you enjoy that it's fine but they'll take everything from you if you let them. Expectation to be "always on".
Pros
Salary for area
Cons
Expectation you would be there at all times
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Pay and benefits are excellent, would recommentd taking out share save and any other benefits offered. However Job invoves SALES, which you are not told.
Pros
benefits
Cons
sales
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Severn Trent is a good company to work for the good progression. I found they try to look after their staff, the pay was competitive and they have good company benefits. The role of working on the phones is extremely emotionally draining. Customers can be abusive and angry. It can be a pressured/stressful environment to constantly reach stat targets. Extreme difficulty getting time off, especially over er Christmas
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A great place to work simply because of the great people. Management can be a little tunnel vision however the camaraderie and support from your colleagues is what pulls you though. The overall and external presentation of the companies aims are laudable . Unfortunately that does not often touch the daily reality. That said the intentions are good. Far far from the worst place to work
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to a degree you are left to develop the role; there is a culture of performance management and whilst this is good it is dependant on how strong your senior manager is
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i really loved my job i only left as they wouldnt increase the salary at the time, they have since increased it and its comparable to others with this job role
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Good place to work but could achieve so much more if the focus was correctley centered in the right direction and the salary was improved as lots of information and fast paced work enviroment with very little reward
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Thee training is not sufficient to prepare you for when you actually go on the phones, so you have to learn on the job. You spend long hours on the phone and this can be mentally draining. And the company is obsessed with stats and performance figures rather than actually delivering a service to the customer. Very short breaks, a lot of the calls are abusive and complex and you get little help. Also, they have a customer feedback system and if a caller gives you a 5 out 10 or so then you are disciplined, even if the customer is unhappy about call queues or something else beyond your control. I found the company to be unnecessarily strict about everything.
Pros
Decent canteen, most staff are friendly
Cons
Abusive callers, poor pay, very short break and lunches
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Great company to work for, chances for progression. The company has a lot of sites so travel between those is a part of most roles. This is an operational business but there are a lot of departments outside of this that are really interesting.
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Completely different to where I was before, people care about you and keep in touch, they do everything they can to help eachother, which I've never encountered where I've worked previously, even the managers too
Pros
The people
Cons
Not found one yet
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This has to be one of my best working positions ever. Just unfortunate I got a summary dismal for interaction with a bully. If I could get this job back, I would not hesitate.
Pros
Very fair company
Cons
Nothing. Hard work pays off
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COSC! full of snakey management that will lie and cheat to get you sacked! Absolutely disgusting! You are paid nowhere near enough for the extra work you have to do on top of your role. Senior management is so clicky if they don't like you, you are a target! You are not cared about! Your just a number! They do not care about mental health! They have had staff members attempt suicide and couldn't care! AVOID AT ALL COSTS
Pros
Non
Cons
Everything
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Was very hard as a new starter but once you learn the ropes easy enough, demanding hours, not much work/life balance, because the hours changed, great place to work.
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It was a good first job within the science sector to start my career but I couldn’t hack it long term. The job in itself was fine, very easy, you don’t really need much prior knowledge. I don’t really feel like I learnt anything from the job. Management wasn’t the best and there wasn’t much team work so the atmosphere in the work place was very uncomfortable.
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Very good to work for in that your work was planned.all paper works to be signed prior to commencing anyenjoyed the customer relationship an problem solving
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