Shaw Trust
Happiness score is 41 out of 100
3.6 out of 5 stars.
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3.6Work-life balance

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Almost total independence to plan work schedule. Very open to suggestions ro improve working processes. Support to work from home throughout covid. Management keep it close contact to ensure wellbeing.

Pros

Independence to an work

Cons

Constantly busy all day, every day usually.
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Reasonable starting salary but terrible management and work culture.

I lasted 6 months at Shaw Trust after being sold on the belief that i would be able to help people and make a difference in their lives and helping them move back into employment. After the initial training (which was good and thorough) things changed quite quickly. Everything became about hitting targets and getting people into work. The humanitarian approach was firmly gone and the levels of stress and pressure we were put under was awful. People were constantly going off sick with stress and anxiety and the management just pass on their own pressure from the hierarchy. So basically the stress just filters down to the bottom which is the support managers. It is sold as a worthwhile job but basically you are a recruitment consultant

Pros

starting salary, training

Cons

Stressful, pressure, poor management, lack of care
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Unfair pay terms

If you are brand new to Shaw Trust then you’ll earn more than someone that has TUPE. They’ll offer you a contract to work more hours for the same money you’re on already.The IPS service is a joke. Your meant to have no more than 25 clients but caseloads are massive, like 45 plus. So you can’t provide a good service but you are expected to fully provide a service to all clients.Staff turnover is high. If you are all about results and nothing about clients then this is the place for you. It’s a joke!

Pros

Good IT equipment

Cons

Massive caseloads
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Great career progression

The roles are very target driven & there are targets that are set but they are achievable if you work hard. Sadly not everyone is suited to the roles or can do the job. This then brings people to leave. Teamwork is great and colleagues support one another well. The company offer lots of adhoc training and really push you to further yourself.

Pros

Training / career progression

Cons

Not meet other colleagues in person
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Great training but targets unachievable

The training provided is great and home working works really well with this job, however you are expected to achieve unachievable targets or you’re out which is why turnover is high. There is no flexibility with these targets and you can do all you can and follow compliance 100% but at the end of the day it’s down to the participants you are supporting to put effort in.

Pros

Training and equipment provided

Cons

Unachievable targets
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The most hypocritical company I’ve ever worked for

The actual job (Employment Advisor) is great and very satisfying however as you’re caseload increases, the targets start to become unachievable. I asked how the targets were worked out but no one could tell me. There was a lot of admin and compliance to deal with at the beginning but it was manageable but as the months progressed, they kept adding new compliance, more forms to fill in. It got to the point where I was finishing off admin on each person until 7/8pm at night for a supposedly 9-5pm job. They guarantee that you will be supported but the support that was put in place was laughable, inconsistent and at best incompetent. As the programme went along and people realised they were sold a lie, they started to leave and this had a knock on effect on people’s caseloads being increased and the participants on the programme were being pushed from pillar to post. Management do not listen even when the solution is staring them in the face. I could go on but all I will say now is avoid this company!!!!

Pros

Working from home

Cons

Long hours, unachievable targets, no support, bad management
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Diverse and collaborative workplace

Wonderful culture and a real investment into their employees with training, support and clinics. Plenty of opportunity to get involved with process improvements and have your opinion heard.

Pros

Culture, training, opportunities, work/life balance

Cons

Lower salary
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Avoid avoid avoid

Low salary , unprofessional rubbish purchase ledger manager and two face staff that lies and report back to management .I was there as a temp role and it is the worse place to work . They have a very high turn over of staff and management , that alone says a lot

Pros

Fortunately it was a 4 month temp role

Cons

Two face staff that report back with lies to purchase ledger manager .
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Ok but not great

Ok company to work for. Two weeks paid leave at Christmas. Pay is quite good compared to others . Management team not very nice unless your face fits .

Pros

Christmas leave

Cons

Management
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Job not what was sold

Be prepared to have your confidence and any self esteem blown to smithereens.......Hideous role; do not apply! Managed by team leaders that base their management style on daily undermining and bullying. Targets are set that are often unachievable. They set you up to fail and then comes more humiliation and undermining. Unfortunately Covid makes this easier as online Teams calls make it the perfect opportunity for this behaviour. No people management skills and zero communication skills. Staff turnover is horrendous. Staff constantly leaving through stress and unhappiness. Saying that those left behind are very supportive of one another and the environment they have to work in. The role isn’t what was sold. Huge amounts of data entry, manipulation of data and very repetitive. If you genuinely have an interest in criminal justice or want a role that makes a difference to someone’s life; this isn’t it. This isn’t about supporting and helping ex offenders back into the community but manipulating data and hitting targets to please senior management. There are other organisations that support the CF03 work so would strongly advise working for one of these instead.

Pros

Supportive, hard working colleagues

Cons

Bullying, unsupportive management
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Poor management

On the whole a great a great work force, kind caring and have a real passion for the job and the students they work with every day.However management are too top heavy, everyone trying to prove their role is necessary. Not qualified to carry out basic procedures and make staff feel undervalued. The salary is poor (minimum wage) and if your face fits you will be fine.

Pros

Students and most staff

Cons

Management
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It is a good place to work

A very enjoyable organisation to work with. They are across the UK, working to help disadvantaged people into employment. It can be inspiring work to do.

Pros

Fulfilling roles

Cons

None
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Decidedly Average

Private companies that register themselves charities and absorb outsourced contracts like they’re going out of fashion are often riddled with issues. I was part of the progenitor to what is now Shaw Trust when I was a trainer and advisor for The Careers Development Group (CDG) and supported the operations of the Crawley branch of this company across 4 DWP employment contracts. CDG merged sometime in 2015 with Shaw Trust and simply became ‘Shaw Trust’. How one could review the company depends on your own experiences. Many would find lots to promote Shaw Trust, other would only regurgitate bile when recalling their time with the company. I am somewhere in between. I could rant on forever about the Business Managers; some of them genuinely nice, whereas others were strict disciplinarian tyrants who would abuse you due to their own desperation to achieve targets. I encountered both at my long-term stint with the Trust. I worked simultaneously as an Employment Coach and an Employment Advisor on the Flexible New Deal, Work Programme and Work Choice contracts. The latter was actually great fun as I was required to travel to different centres and carry out job search/employer engagement appointments with job seekers, the Trust paid for my train fares with Click Travel. I ended on a high and enjoyed this final placement on Work Choice and was given a fairly big redundancy package. Prior to this however I was churned up in the meat grinder that was Work Programme with a deluge of customers to see, sessions to run and admin to complete that nearly saw the death of me! I nearly - 

Pros

Good Training, Wages and Bonuses

Cons

Erratic Managers, some nice some terrible!
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Discrimination!

BE AWARE bunch of discriminations from management they seem to be a charity for disabled people only to degrade and withdrawn someone who has disability and not get shortlisted. I applied for a post unreasonably scrapped me out from the process with a predjuice misperception when I was good enough to get processed. If you don’t know the company is fake and the help they say. The charity itself it’s all fake towards disabled people is all false terms. It’s just a scandal to exaggerate and create more awareness of jobs with false hope to benefit their own agenda. They wanna show they support disabled people and value them when actually it’s just to create a organisation so people find work to fit their own agenda and make a organisation with false values and ethic showing they stand by when they don’t. Their value and ethic has no value behind it.

Pros

Fake and nothing!

Cons

Nothing
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Terrible place to work

Alot of the donations never end up on the shop floor. Alot of great volunteers but bad Management. Very poor pay which the Region Area Manager thinks is good. Stay away & go work for a good honest charity.

Pros

None

Cons

To many to mention
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Flexibility

Working as volunteer at shaw trust is very flexible,it's a welcoming environment,also it gives opportunities for diversity, and friendly coworkers....
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Poor Now

This used to be a brilliant worthwhile charity, with great passion, BUT NOW it is no longer passionate about it client group, it shouldn't carry charity status, it is all about payment by results and money making, with NO concern about its client group.

Pros

No weekend work

Cons

Too many to mention, only interested in making more money.....
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Excellent organisation to work for

Great management team and very supportive. Great core values and very person centred in their approach. Dealing with COVID-19 has been challenging but have been supported through the whole process
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Not a good Company

Shaw trust has a unprofessional, bullying and racist culture. With unsupportive line management team. Not a good company to work for. Best advice i could give would be please do not join.
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No work life balance at all

The job description says that The role of Support Manager requires an engaging, empathetic and motivating individual, able to support people with complex barriers to move into sustainable employment - you are not given time to support because the only goal of any value to ST is get them in to work
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Disorganised and Lackimng Commercial Expertise

I would not recommend working for Shaw Trust. They are a charity without a charitable heart. The culture was driven by poor leadership, a lack of support and a disjointed approach to performance. They were a commercial business masquerading as a charity
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Overall rating

3.6

Based on 179 reviews
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Ratings by category

3.6Work/Life Balance
3.2Salary/Benefits
2.9Job security/advancement
3.2Management
3.4Culture

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