Sitel Group
Happiness score is 55 out of 100
3.4 out of 5 stars.
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Sitel Group Careers and Employment

Work happiness

Scores based on about 394 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel their work has a clear sense of purpose?

About the company

  • CEO
    Laurent Uberti
    approve of Laurent Uberti's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
  • Headquarters
    600 Brickell Ave Miami, FL 33131 United States
  • Link
    Sitel Group website
Learn more

Explore Sitel Group


Browse jobs by category

Customer Service

16 jobs


Salary estimated from 3.7K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 13.3K reviews and is evolving.



Customer Service Advisor in Remote
on 30 July 2022
Can be fun sometimes
Decent workplace, you get the odd person that you don't like but overall it's not that bad most days. Bit of a lack of support when you get a difficult customer on the phone though
SSE in Newcastle upon Tyne, Tyne and Wear
on 5 August 2022
Productive and fun working place
Here at sitel I’ve only done 1 week of training and already feel so much more confident and positive about myself. The management team and trainees are very supportive and caring for you they will do everything they can to help and support you to ensure you know every detail about your campaign.
Customer Service Advisor in Newcastle upon Tyne, Tyne and Wear
on 5 August 2022
Fun workplace
I have just joined the company, have been lovely and make working fun and enjoyable, would recommend friends and family, the office is also in a good location
Customer Service Advisor in Newcastle upon Tyne
on 5 August 2022
good management and fun workplace
As a call centre operator, you’re very much stuck to your desk and dealing with call after call. There is always something going on in the background to help motivate you, such as charity events and giveaways. Overall the management are good, the pay is ok, after the prohibition there are plenty of development opportunities.
Customer Service Advisor in Longbenton
on 5 August 2022
Great workplace
I have worked for two different campaigns for sitel both campaigns were a great working environment. All the staff are lovely and inviting making new staff feel welcome. They are understanding to on going problems and happy to make reasonable adjustments for their staff. When you join sitel you get supported training for you first few weeks giving you a chance to get to know your role before you are expected to take calls.

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Questions and answers

People have asked 67 questions about working at Sitel Group. See the answers, explore popular topics and discover unique insights from Sitel Group employees.

See questions about:

  • Working Hours
  • Interviews
  • Work from Home
  • Benefits
  • Hiring Process
  • Part Time Jobs
  • Salaries
  • Working Culture
  • Working Environment
  • Hiring Age
  • CEO
  • Dress Code
  • Job Opportunities
  • Shifts
  • Work Life Balance

Interview insights

Insights from 2.1K Indeed users who have interviewed with Sitel Group within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

General set of questions

Shared on 28 July 2022

introduce yourself and tell everyone things about you

Shared on 27 May 2022

Custumer care basically.

Shared on 7 August 2020

Sitel Group locations

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