Sitel Group
Happiness score is 55 out of 100
3.4 out of 5 stars.
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Interviews at Sitel Group

Here’s what others thought about the interview process at Sitel Group.

Interview experience

Based on 2,109 interviews
Average

Interview difficulty

Based on 2,091 interviews
Easy

Interview process length

Based on 1,831 interviews
About a day or two

Interview process at Sitel Group

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 5.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 3.

Interview process length
About a day or two
55%
About a week
30%
About two weeks
10%
More than one month
3%
About a month
2%
Most reported steps
Phone call/screening
72%
On-site interview
26%
Background check
25%
Problem solving exercises
24%
Written test
20%
Least reported steps
Presentation
6%
Take-home/sample work
2%
Drug test
0%

What candidates say about the interview process at Sitel Group

  • If you can answer a phone you're hired!
    Shared on 6 September 2020
  • Come prepared with knowledge of the business and be yourself.
    Shared on 6 March 2020 - Facilities Manager - Plymouth, Devon
  • You do a 2 stage test, try and work a problem question and reply to a customers email about the stock. They show you around, then take you into a room, confirm paperwork which involved hours and flexi…
    Shared on 1 April 2019 - Customer Service Advisor - Plymouth, Devon
Read more about the interview process at Sitel Group

Interview questions at Sitel Group

Commonly asked questions, as reported by candidates

  • General set of questions
    Shared on 28 July 2022 - Customer Service Adviser - OVO - Swansea
  • introduce yourself and tell everyone things about you
    Shared on 27 May 2022 - Customer Service Advisor - Newcastle upon Tyne, Tyne and Wear
  • Custumer care basically.
    Shared on 7 August 2020 - Script outbound caller - Work from home

What was your interview with Sitel Group like?

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Interview tips at Sitel Group

Dress code for the interview
  • They didn’t have a dress code40%
  • Business casual (e.g. dress slacks)32%
  • Casual (t-shirt and jeans)16%
  • Formal (business suit)12%
  • Special outfit (e.g. protective gear)0%

What advice do candidates give for interviewing at Sitel Group

  • It's very straight forwards and they mainly care about your availability and if you seem like you will learn quickly.
    Shared on 8 August 2022 - Customer Service advisor - Stratford-upon-Avon, Warwickshire
  • Be yourself and show your skills off as much as possible.
    Shared on 26 May 2022 - Customer Service Executive - Coventry, West Midlands
  • Be open and honest about your experience and be prepared to show this throughout your interviewing and training. Help and Support is available if you are able to work with the company.
    Shared on 30 August 2020 - Customer Service Representative - Home Based

The first interview at Sitel Group

How candidates got an interview
  • Through Indeed66%
  • Other9%
  • Recruiter contacted me8%
  • Employee referral5%
  • Other online job site4%

How candidates received their first interview at Sitel Group

  • Telephone screening and face to face interview
    Shared on 28 July 2022 - Customer Service Adviser - OVO - Swansea
  • Called recruitment
    Shared on 21 September 2020 - Customer Advisor - Plymouth, Devon
  • By phone and then turn up for tests.
    Shared on 21 June 2019 - Client Relationship Specialist - Kingston upon Thames
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