Decent workplace, you get the odd person that you don't like but overall it's not that bad most days. Bit of a lack of support when you get a difficult customer on the phone though

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Good job, alright time table

Call Handler & Subject Matter Expert (Former Employee) - Home Based - 10 August 2022

Good time table, alrifbt hours, well organised, able to move up, time table well ahead, for sme role the job is good, for calls it can be busy, really busy

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Insights into Sitel Group

Based on 397 survey responses

Areas for improvement

Energising work tasks
Sense of belonging
Trust in colleagues

Not amazing

Customer Service advisor (Former Employee) - Stratford-upon-Avon, Warwickshire - 8 August 2022

For a part-time job as a student it was okay, the role is straight forward and didn't require much problem solving as you were trained on how to find the solution for each issue the customer may be facing. However, because it was hard for customers to get an engineer out, they were often frustrated and lashed out. Management is okay, although I personally felt singled out by my manager at the time which was blatant enough for other team members to notice.

Pros

Flexible

Cons

Bad management, stressful, felt unappreciated, bad/slow working systems

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Productive and fun working place

SSE (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 5 August 2022

Here at sitel I’ve only done 1 week of training and already feel so much more confident and positive about myself. The management team and trainees are very supportive and caring for you they will do everything they can to help and support you to ensure you know every detail about your campaign.

Pros

Longer breaks

Cons

No sweets at desk

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Fun workplace

Customer Service Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 5 August 2022

I have just joined the company, have been lovely and make working fun and enjoyable, would recommend friends and family, the office is also in a good location

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good management and fun workplace

Customer Service Advisor (Current Employee) - Newcastle upon Tyne - 5 August 2022

As a call centre operator, you’re very much stuck to your desk and dealing with call after call. There is always something going on in the background to help motivate you, such as charity events and giveaways. Overall the management are good, the pay is ok, after the prohibition there are plenty of development opportunities.

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Great workplace

Customer Service Advisor (Former Employee) - Longbenton - 5 August 2022

I have worked for two different campaigns for sitel both campaigns were a great working environment. All the staff are lovely and inviting making new staff feel welcome. They are understanding to on going problems and happy to make reasonable adjustments for their staff. When you join sitel you get supported training for you first few weeks giving you a chance to get to know your role before you are expected to take calls.

Pros

Support all the way through your role

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Great company

Customer Care Agent (Former Employee) - Newcastle upon Tyne - 5 August 2022

Worked for this company before and now I’m back, great staff and you get loads of support throughout training. Training and management staff are amazing and so helpful.

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It’s a very fun place to work and pays a high wage

Customer Service Advisor (Current Employee) - Longbenton - 5 August 2022

I’ve only started recently and I already am in love as it’s an amazing place to work, you seem to get along with everyone and the trainers/managers are very understanding and kind when you are training. It’s just vibes tbh.

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Sitel

Telesales (Former Employee) - Newcastle upon Tyne - 5 August 2022

ABSOLUTELY AMAZING this is a workplace where i can feel comfortable and happy and can make workplace my happy place. I love it here and everyone is so nice.

Pros

Pay

Cons

Non

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Great environment and lovely people.

Customer Service Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 5 August 2022

Sitel is a great place to work. You meet lovely new people who are willing to help you better yourself and help you get better at your job. The environment in the workplace is really relaxed and chilled and again everyone is very friendly so you always feel at ease within your job.

Pros

Discounted travel

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Good atmosphere and rate of pay

Customer Service Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 5 August 2022

Needed a job quick. Doing training, environment is chill! Colleagues are nice. Was quick from interview to employment so helped a lot in my short term situation. Thanks

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Great management and support

NHS Call Handler ‘test and trace’ (Former Employee) - Birmingham - 29 July 2022

It was very easy to fit into the role due to the support of multiple team leaders, as well as live support from the support teams. The training was extremely useful, clear and interactive. I enjoyed working for Sitel.

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Productive

Customer Advisor (Former Employee) - London South East, Greater London - 28 July 2022

It was a great experience that I gained from my time working with them and I loved so much that I will recommend people who are looking for to gain new skills and experience the remote job are absolutely perfect to do

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Great place to work once you're settled in

Community Advisor (Former Employee) - London - 27 July 2022

Worked a work from home role with Sitel for close to two years. At the start things were a bit confusing but always had support from managers. Overall I'd recommend working there.

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Test and trace

Call Centre Agent (Former Employee) - Home Based - 26 July 2022

Worked for TEST and TRACE then vaccine. Good work life balance. Amazing team and plenty of support, was a learning experience for all the team leaders and call handlers

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Short term contract

NHS Test and Trace (Former Employee) - Tunbridge Wells, Kent - 25 July 2022

Fairly easy application and interview process. Short term contracts can be ended at anytime with very short notice with no real feedback or reasoning.

Pros

Work from home

Cons

Fired as quickly has hired

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Work from home is always nice

Covid 19 people and those in contact with a positive person (Former Employee) - Work from home - 22 July 2022

Getting paid weekly and working from home. The company was pretty supportive. I worked in track and trace so I’m not sure about other roles within the Sitel company

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fun place to work

Customer Service Advisor (Former Employee) - United Kingdom - 21 July 2022

it is a fun place to work with great team. The interview process was fast and straight to the point. Adequate training provided for work. Managers are always willing to help

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Good over COVID

Contact Tracer (Former Employee) - Work from home - 19 July 2022

was employed by sitel during covid as a contact tracer. Job was work from home, pay was decent, but had to deal with unhappy customers frequently. Management were supportive to a certain extent

Pros

Work from home, break every 2 hours

Cons

Unpredictable hours, lack of job security

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Like being in High School Again

Customer Service Advisor (Current Employee) - Exeter, Devon - 19 July 2022

Absolutely awful work culture. Everything is impersonal and there are evident cliques. If you 't want to feel like you're back at high school, avoid it like the plague. The only benefit is working from home.And if you're thinking of working here, don't let them make you feel special. They hire just anyone.

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