Sitel Group
Happiness score is 55 out of 100
3.4 out of 5 stars.
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Sitel Group Employee Reviews

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United Kingdom1,333 reviews

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3.3Work-life balance

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Can be fun sometimes

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Decent workplace, you get the odd person that you don't like but overall it's not that bad most days. Bit of a lack of support when you get a difficult customer on the phone though
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Good job, alright time table

Good time table, alrifbt hours, well organised, able to move up, time table well ahead, for sme role the job is good, for calls it can be busy, really busy
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Insights into Sitel Group

Based on 397 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Trust in colleagues

Not amazing

For a part-time job as a student it was okay, the role is straight forward and didn't require much problem solving as you were trained on how to find the solution for each issue the customer may be facing. However, because it was hard for customers to get an engineer out, they were often frustrated and lashed out. Management is okay, although I personally felt singled out by my manager at the time which was blatant enough for other team members to notice.




Bad management, stressful, felt unappreciated, bad/slow working systems
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Productive and fun working place

Here at sitel I’ve only done 1 week of training and already feel so much more confident and positive about myself. The management team and trainees are very supportive and caring for you they will do everything they can to help and support you to ensure you know every detail about your campaign.


Longer breaks


No sweets at desk
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Fun workplace

I have just joined the company, have been lovely and make working fun and enjoyable, would recommend friends and family, the office is also in a good location
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good management and fun workplace

As a call centre operator, you’re very much stuck to your desk and dealing with call after call. There is always something going on in the background to help motivate you, such as charity events and giveaways. Overall the management are good, the pay is ok, after the prohibition there are plenty of development opportunities.
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Great workplace

I have worked for two different campaigns for sitel both campaigns were a great working environment. All the staff are lovely and inviting making new staff feel welcome. They are understanding to on going problems and happy to make reasonable adjustments for their staff. When you join sitel you get supported training for you first few weeks giving you a chance to get to know your role before you are expected to take calls.


Support all the way through your role
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Great company

Worked for this company before and now I’m back, great staff and you get loads of support throughout training. Training and management staff are amazing and so helpful.
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It’s a very fun place to work and pays a high wage

I’ve only started recently and I already am in love as it’s an amazing place to work, you seem to get along with everyone and the trainers/managers are very understanding and kind when you are training. It’s just vibes tbh.
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ABSOLUTELY AMAZING this is a workplace where i can feel comfortable and happy and can make workplace my happy place. I love it here and everyone is so nice.




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Great environment and lovely people.

Sitel is a great place to work. You meet lovely new people who are willing to help you better yourself and help you get better at your job. The environment in the workplace is really relaxed and chilled and again everyone is very friendly so you always feel at ease within your job.


Discounted travel
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Good atmosphere and rate of pay

Needed a job quick. Doing training, environment is chill! Colleagues are nice. Was quick from interview to employment so helped a lot in my short term situation. Thanks
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Great management and support

It was very easy to fit into the role due to the support of multiple team leaders, as well as live support from the support teams. The training was extremely useful, clear and interactive. I enjoyed working for Sitel.
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It was a great experience that I gained from my time working with them and I loved so much that I will recommend people who are looking for to gain new skills and experience the remote job are absolutely perfect to do
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Great place to work once you're settled in

Worked a work from home role with Sitel for close to two years. At the start things were a bit confusing but always had support from managers. Overall I'd recommend working there.
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Test and trace

Worked for TEST and TRACE then vaccine. Good work life balance. Amazing team and plenty of support, was a learning experience for all the team leaders and call handlers
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Short term contract

Fairly easy application and interview process. Short term contracts can be ended at anytime with very short notice with no real feedback or reasoning.


Work from home


Fired as quickly has hired
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Work from home is always nice

Getting paid weekly and working from home. The company was pretty supportive. I worked in track and trace so I’m not sure about other roles within the Sitel company
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fun place to work

it is a fun place to work with great team. The interview process was fast and straight to the point. Adequate training provided for work. Managers are always willing to help
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Good over COVID

was employed by sitel during covid as a contact tracer. Job was work from home, pay was decent, but had to deal with unhappy customers frequently. Management were supportive to a certain extent


Work from home, break every 2 hours


Unpredictable hours, lack of job security
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Like being in High School Again

Absolutely awful work culture. Everything is impersonal and there are evident cliques. If you 't want to feel like you're back at high school, avoid it like the plague. The only benefit is working from home.And if you're thinking of working here, don't let them make you feel special. They hire just anyone.
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Overall rating

Based on 13,292 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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