Sitel Swansea
3.3 out of 5 stars.
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Sitel Swansea Careers and Employment

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Rating overview

Rating is calculated based on 14 reviews and is evolving.


Call centre agent in Llanelli, Carmarthenshire
on 26 June 2021
Fast pace fun place to work for.
Great company and the management is always there if you need help and great inviroment and a good fast pace. Work from home is available depends on the campaign you are working on.
HR Recruitment Administrator in Swansea, Swansea
on 27 June 2021
Excellent place to work
I have been here for the last 2 years, I would like to say they offer amazing in depth training. Great people who are supportive and caring. Company offers fantastic opportunities to grow within. Fun place to work, highly recommended.
Customer Retentions Advisor in Swansea, Swansea
on 24 June 2021
Would not recommend
Not a good experience at Sitel. At the interview it’s made out to be a fun, rewarding and chilled out environment but it’s definitely not. It’s not a Customer Service role as they advise, it’s more of a complaints department with a lot of rude and unhappy customers calling regularly! Very stressful job with no progression, commission seemed impossible and also really rubbish training!!!! Beware!! Most people left my training group for ‘new jobs’. All new starters left from the other training group at the time too. I left as my mental health took a turn for the worst being there!! However, if you’re thick skinned you’ll be fine!!
Test & trace in Work from home
on 5 June 2021
Test and trace
I been working with Sitel (test and trace )I been told to watch idle if idle Green circle go to yellow and green I will be fired if that will happen many times , I been on pc all time and make sure my idle is green and it end up I been fired and accused of using some clicking software, that I didn’t even know that existed . No help from manager and even I explain my self that I wasn’t been using any software they just fired me without proper explanation. I did love this job but I didn’t expect that if you work behalf government you will be treated badly and unfairly assured
Customer Service Advisor in Remote
on 30 May 2021
Ok pay but micromanaged non-stop
I've worked for the test&trace at home campaign. I have had a nice team manager for a while but the rest I've had were really bad. The pay is ok and the job is not too demanding. The worst part is just being micromanaged at all times by some of these managers. They obviously get instructions from the higher-ups but it's just really stressful and unproductive. They ask you to NEVER have your screen on IDLE but if yoy do exactly that, then you are flagged?? Apparently it's "not humanly possible" to have your screen on all the time (some days) but if you go idle for 10 minutes PER DAY, you get a "disciplinary letter" which is fantastically ridiculous and doesn't make any sense. Again, there are some nice managers who do what is required of them but some will go out of their way to be awful towards the employees. Also the expectations, rules, requirements etc are simply bot clear. One manager will say that you have to do things this way and the next one will be completely different. Overall I'd say it's worth working here if you don't wanna travel but don't let yourself tricked by the "we're really making a change" statement. 90% of the people you call are just fed up and rightfully so. While it makes sense to keep track of those who have the virus, people are getting calls non-stop. If you are calling those who are already in self-isolation, they will be called 8 times a day, every single day. Even if they do pick up, in theory they will receive another call in 2 days (which is still a lot) but more often than not, the system is just useless and people called daily or multiple times a day even if they answered, because the system did not record the notes. And there is nothing they can do about it. Absolutely awful for everyone involved. Also, there is no job stability whatsoever. Your contract could get terminated at any time, without notice.Again, if you wanna make some money working from home, go for it but that's about it. The typical big corporation attitude and so on.

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Average experience
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Process takes about a day or two
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