Sitel Swansea
3.1 out of 5 stars.
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Sitel Swansea Careers and Employment

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Rating overview

Rating is calculated based on 17 reviews and is evolving.



Call centre agent in Llanelli, Carmarthenshire
on 26 June 2021
Fast pace fun place to work for.
Great company and the management is always there if you need help and great inviroment and a good fast pace. Work from home is available depends on the campaign you are working on.
Agent in Llansamlet, Swansea
on 5 November 2021
Amazing work place
I really enjoy working for SITEL Swansea, it feels like one big family here at SITEL. Wherever you go in the SITEL building you will get a smile or a hello.Everyone is very welcoming and there is always support there for you when needed. Its a very comfortable/relaxed job but yet still feels professional at the same time. The training process is really good and detailed.The wages are really good and I would say completely fair.
Customer Retentions Advisor in Swansea
on 10 September 2021
Avoid! not worth the stress
i was sold a dream and a relaxed enviroment when i was interviewed, Training was a joke the only good thing was the other live agents and the staff you was training with they really do support you, i learn't more from the live agents than the trainee he really didn't care at all. my team manager wasn't the worse but he also wasn't the best but he was under pressure by higher up so you really couldn't put the blame on him. I was stressed all the time and i don't say that lightly it really took a toll on my mental health. i voiced this but the only support i was offered was when i told them i was leaving. the money is fine you can live off it you need to be on top of targets for bonuses but i can assure you, they won't have you working there much longer than 3 months if you don't. you need to be really thick skinned i am and it even got to me. its a dead end job so if you was to work here i would have a plan B just in case as they will just sack you but most staff leave anyway. customers really push you to your limits its not scripted its also not an option to get a manager onto the call they refuse to take any escalations. the shift patterns are really not fair i was working night pretty much every week while others would would work 8 till half 4 every week any days off would have to approved and it would take months mine got approved nearly 7 months later. no more than 3 days before i was suppose to be off. they are on your back regardless of any time off and they really don't know the meaning of a balanced work and home life.
HR Recruitment Administrator in Swansea, Swansea
on 27 June 2021
Excellent place to work
I have been here for the last 2 years, I would like to say they offer amazing in depth training. Great people who are supportive and caring. Company offers fantastic opportunities to grow within. Fun place to work, highly recommended.
Customer Retentions Advisor in Swansea, Swansea
on 24 June 2021
Would not recommend
Not a good experience at Sitel. At the interview it’s made out to be a fun, rewarding and chilled out environment but it’s definitely not. It’s not a Customer Service role as they advise, it’s more of a complaints department with a lot of rude and unhappy customers calling regularly! Very stressful job with no progression, commission seemed impossible and also really rubbish training!!!! Beware!! Most people left my training group for ‘new jobs’. All new starters left from the other training group at the time too. I left as my mental health took a turn for the worst being there!! However, if you’re thick skinned you’ll be fine!!

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Questions and answers

People have asked 9 questions about working at Sitel Swansea. See the answers, explore popular topics and discover unique insights from Sitel Swansea employees.

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Interview insights

Insights from 33 Indeed users who have interviewed with Sitel Swansea within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

the interview process is very thorough. It included problem solving, listening, written, mathematics as well as spoken recorded word tasks; it was probably the most efficient application I have ever seen.

Shared on 10 October 2021
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