Sitel does allow for flexible working and the shifts are on a rota basis...
Set hours but not always the same - rolling contract so you can be out and the hours sometimes not in until a week before due to work.
They make you work even holidays and make you work long hours to your set times .They are so ruthless about sickness , a person may die but they are desparate into making prople work at UKVI in Sitel as all staff leave left right center due to poor and unproffessional , headless chiken management.
Depending on the contract they can be flexible
You will work in a shift pattern and working long hours on a monday
Set hours , in three shift patterns