Sitel itself worked very well to implement the Test and Trace process which in itself was a new and evolving system. I think that the strain began to tell, but once a grounded and supportive management structure was in place all was going well.
Better managers, weekly feedback
Replace management at swansea
Just keep it real and pay staff a living wage rather than make them sell their blood down the local hospital to boost their earnings.
Quit ad the company is a s**t show
Nothing really, it's an improvement from the bottom up