Sitel
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What are the contract/s at Sitel Plymouth, are they outbound, appointment setting or in bound call handling?

6 answers

  • Outbound setting

  • Outbound calls, escalating if needs be.

  • Inbound call handling

  • John Lewis Customer Service, inbound calls. Some inbound email.

  • It depends on the campaign about the rules they set for either inbound or outbound calls.

  • Inbound Call Handling

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  1. What are the contract/s at Sitel Plymouth, are they outbound, appointment setting or in bound call handling?