Sitel
Happiness score is 54 out of 100
3.4 out of 5 stars.
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What would you suggest Sitel management do to prevent others from leaving?

9 answers

  • Don't treat your staff like you currently do. You haven't a clue how to motivate people, or make them feel valued.

  • Have some respect for your "associates" by clearly informing your team leaders what the contract states about holiday policy, and actually implement a clear system of holiday request. Also, value the work of agents, they without any question have the hardest job of all.

  • Effective and continuously training, mitigating doubts and questions during the phone call during and after training period.

  • Be more understanding .
    Make sure staff are looked after.

  • Reward work and quality people, don't hesitate to dismiss the bad apples

  • Offer a better training programme
    Use trainers who aren’t arrogant and full of attitude.

  • Improve transport

  • Follow what Richard Branson says, look after your staff, profits will follow.

  • I think they have a review and try to accommodate as best they can depending on the circumstances

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