Skipton Building Society
Happiness score is 56 out of 100
3.5 out of 5 stars.
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Skipton Building Society Careers and Employment

Work happiness

Scores based on about 43 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
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About the company

  • CEO
    David Cutter
    approve of David Cutter's performance
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
  • Headquarters
    Skipton, UK
  • Link
    Skipton Building Society website
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Browse jobs by job title

Customer Service Representative

12 jobs


Salary estimated from 2.3K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 97 reviews and is evolving.



Customer Review Adviser in Lincoln
on 6 December 2022
Working in branch is boring
The company as a whole are quite good, if you work at head office in some swanky job. However if you work in a branch, my god is it boring. Building societies are dead. You just sit there all day waiting for the same three customers who come on weekly to do the same transactions and you are expecting to sell them a Will each time they come in.
Quality Assurance Specialist in Skipton, North Yorkshire
on 16 December 2022
Brilliant Role, brilliant company
There is a reason why SBS is one of the best companies to work for in the UK. Great company culture - has a family feel a opposed to most UK banks which are very corporate.The salary is great, flexible working hours, remote working, office working, hybrid working. Good range to satisfy everyone.
Customer Review Advisor in Middlesbrough
on 7 September 2022
Good place to work, good training and always something different every day. Great customers
Very rewarding and job satisfactionOften short staffed and must be able to work in different branches.Decent rates of pay and holidays increase year o. Year until you get to 30 days. Good promotion route if you want it.
Customer Consultant in Skipton, North Yorkshire
on 25 August 2022
With the right management it could be better
When i first started the job was great. Lots of support and even though training was all done via video it was easy to keep up. It seemed like the company really cared. After a year everything went downhill. Management and regional management changed or was non existent and the amount of gossip from people higher in the company was unprofessional. No support whatsoever and the whole society switched to wanting the best for you to basically becoming a number and new targets and processes became unreachable with the lack of staff and the lack of compassion from people higher up. One rule for them one rule for the people who were working so hard. Opportunities to progress were offered then taken away due to staffing issues. Working overtime and saturdays to help the company not getting paid and being told we couldnt take our time back so basicslly working for free! Extra workload for branch staff taking on headoffice roles and not getting paid for extra duties being taken on. If you didnt take calls becasue the branches were so busy you get penalised for it. Unrealistic targets to meet with next to no staff, customers turning on you when you are trying your hardest just to keep the doors open. Work life balance non existent. Went from being the best place id worked for to the worst. Icing on the cake was being told i could progress then being told no becasue of no staff or having to train new staff to find out the offer had been given to someone else so i could be left to just train the newcomers! Career progression stopped unfairly so i quit
Branch leader in Aberdeen
on 8 August 2022
Excellent culture and colleague development
A highly supportive and nurturing environment where very quickly you feel comfortable asking for help from anyone at all levels around the country, easy to network with others considering the small amount of colleagues in branches. A warm and friendly culture and always looking to do the right thing for customers even if it means no money is necessarily made whilst helping customers.

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Questions and answers

People have asked 27 questions about working at Skipton Building Society. See the answers, explore popular topics and discover unique insights from Skipton Building Society employees.

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Interview insights

Insights from 106 Indeed users who have interviewed with Skipton Building Society within the last 5 years.

Average experience
Interview is average
Process takes about a week

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