Skipton Building Society
3.6 out of 5 stars.
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Skipton Building Society Careers and Employment

About the company

  • CEO
    David Cutter
  • Founded
    1853
  • Company size
    1001 to 5,000
  • Revenue
    £500m to £1bn
  • Industry
    Finance
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Jobs

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Customer Service

3 jobs

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Salaries

Salary estimated from 237 employees, users, and past and present job advertisements on Indeed.

Sales

Customer Consultant
£16,857 per year
Client Advisor
£23,398 per year
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Rating overview

Rating is calculated based on 76 reviews and is evolving.

3.4420173.8920183.9120193.452020

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Work-life balance

Reviews

Customer Relationship Consultant in Accrington, Lancashire
on 23 November 2020
Great people but far too many training courses for a part time role to fit in!
Great people but far too many training courses for a part time role to fit in especially when my main role was serving on the counter and I had to learn that and all it entailed as well. Also, very bureaucratic and rigid in terms of their procedures. Sneeze at the wrong time and it's an audit breach! Day to day processes also hard to learn because they are not documented anywhere. I also found their products quite depressing as they all relate to death or illness!
Customer Advisor in Skipton, North Yorkshire
on 29 December 2020
Stressful and unsupportive
Worked at SBS for around a year (long enough). When I started training their where 6 others and all but 1 have now left. Felt like I was taking one step forward and 10 back with development and support from leaders (5 different leaders within 12months). So many targets to meet, if you didn't mentioned online/app or marketing preferences in every call it would be marked as failed. Also in the interview they stated you would only work 1 Saturday a month, but a lot of us always ended up working 2,3 Saturdays in a row.The job title is Customer Adviser but you can't give advise to customers?!
Customer Relationship consultant in Bedale, North Yorkshire
on 2 July 2020
Worst 4 months ...
Don't be fooled by Skipton thinking you'll be a cashier and opening accounts. Huge pressure on staff to hard sell anything. Financial advice, funeral plans, wills, home insurance if the customer says no to one thing you had to push for another until they gave in, if you can't hook them in branch you're made to cold call. Training is shocking too much then none at all. then none at all
Business Change Analyst in Skipton, North Yorkshire
on 7 May 2020
Good place to work
I’ve worked for Skipton for around 5-6 years and they’ve been incredibly accommodating of my situations. They’re willing to support you in any way possible which makes it a great place to work.
Customer Service Advisor in Skipton
on 9 March 2020
fun work place but stressful
the culture is great and everyone there is really friendly, however it can be really stressful and fast paced on busy days, and it can be hard dealing with difficult customers constatly
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Questions and answers

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Interview insights

Insights from 41 Indeed users who have interviewed with Skipton Building Society within the last 5 years.

Average experience
Interview is average
Process takes about a week
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  1. Skipton Building Society