Customer Relationship Consultant in Accrington, Lancashire
Great people but far too many training courses for a part time role to fit in!
Great people but far too many training courses for a part time role to fit in especially when my main role was serving on the counter and I had to learn that and all it entailed as well. Also, very bureaucratic and rigid in terms of their procedures. Sneeze at the wrong time and it's an audit breach! Day to day processes also hard to learn because they are not documented anywhere. I also found their products quite depressing as they all relate to death or illness!
Customer Advisor in Skipton, North Yorkshire
Stressful and unsupportive
Worked at SBS for around a year (long enough). When I started training their where 6 others and all but 1 have now left. Felt like I was taking one step forward and 10 back with development and support from leaders (5 different leaders within 12months). So many targets to meet, if you didn't mentioned online/app or marketing preferences in every call it would be marked as failed. Also in the interview they stated you would only work 1 Saturday a month, but a lot of us always ended up working 2,3 Saturdays in a row.The job title is Customer Adviser but you can't give advise to customers?!
Customer Relationship consultant in Bedale, North Yorkshire
Worst 4 months ...
Don't be fooled by Skipton thinking you'll be a cashier and opening accounts. Huge pressure on staff to hard sell anything. Financial advice, funeral plans, wills, home insurance if the customer says no to one thing you had to push for another until they gave in, if you can't hook them in branch you're made to cold call. Training is shocking too much then none at all.
then none at all
Business Change Analyst in Skipton, North Yorkshire
Good place to work
I’ve worked for Skipton for around 5-6 years and they’ve been incredibly accommodating of my situations. They’re willing to support you in any way possible which makes it a great place to work.
Customer Service Advisor in Skipton
fun work place but stressful
the culture is great and everyone there is really friendly, however it can be really stressful and fast paced on busy days, and it can be hard dealing with difficult customers constatly