The company as a whole are quite good, if you work at head office in some swanky job. However if you work in a branch, my god is it boring. Building societies are dead. You just sit there all day waiting for the same three customers who come on weekly to do the same transactions and you are expecting to sell them a Will each time they come in.

Pros

Head office great

Cons

Boring work

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Brilliant Role, brilliant company

Quality Assurance Specialist (Current Employee) - Skipton, North Yorkshire - 16 December 2022

There is a reason why SBS is one of the best companies to work for in the UK. Great company culture - has a family feel a opposed to most UK banks which are very corporate.The salary is great, flexible working hours, remote working, office working, hybrid working. Good range to satisfy everyone.

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Insights into Skipton Building Society

Based on 34 survey responses

What people like

Inclusive work environment

Areas for improvement

Energising work tasks
Overall satisfaction
General feeling of work happiness

Good place to work, good training and always something different every day. Great customers

Customer Review Advisor (Former Employee) - Middlesbrough - 7 September 2022

Very rewarding and job satisfactionOften short staffed and must be able to work in different branches.Decent rates of pay and holidays increase year o. Year until you get to 30 days. Good promotion route if you want it.

Pros

Interesting. Great customer base and very friendly

Cons

May need to cover for other branches and work some Saturdays.

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With the right management it could be better

Customer Consultant (Former Employee) - Skipton, North Yorkshire - 25 August 2022

When i first started the job was great. Lots of support and even though training was all done via video it was easy to keep up. It seemed like the company really cared. After a year everything went downhill. Management and regional management changed or was non existent and the amount of gossip from people higher in the company was unprofessional. No support whatsoever and the whole society switched to wanting the best for you to basically becoming a number and new targets and processes became unreachable with the lack of staff and the lack of compassion from people higher up. One rule for them one rule for the people who were working so hard. Opportunities to progress were offered then taken away due to staffing issues. Working overtime and saturdays to help the company not getting paid and being told we couldnt take our time back so basicslly working for free! Extra workload for branch staff taking on headoffice roles and not getting paid for extra duties being taken on. If you didnt take calls becasue the branches were so busy you get penalised for it. Unrealistic targets to meet with next to no staff, customers turning on you when you are trying your hardest just to keep the doors open. Work life balance non existent. Went from being the best place id worked for to the worst. Icing on the cake was being told i could progress then being told no becasue of no staff or having to train new staff to find out the offer had been given to someone else so i could be left to just train the newcomers! Career progression stopped unfairly so i quit

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Excellent culture and colleague development

Branch leader (Current Employee) - Aberdeen - 8 August 2022

A highly supportive and nurturing environment where very quickly you feel comfortable asking for help from anyone at all levels around the country, easy to network with others considering the small amount of colleagues in branches. A warm and friendly culture and always looking to do the right thing for customers even if it means no money is necessarily made whilst helping customers.

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Horrible

Customer Service Advisor (Former Employee) - Skipton, North Yorkshire - 29 July 2022

Customer service Savings isn't nice at all, out of date systems, loads of different processes and made over complicated. Most team leaders are kids who have been promoted within so have no other experience to bring in so they arnt really that supportive, but pretend to be.Support is poor, especially when working from home, cab be sat ages with a customer on hold waiting for an answer after they waste time trying to push you to find the answer else where from loads of power points and folders all over the place.The pay is shocking for the job and expectations. They expect yoy to question on every call otherwise you will fail the call. Basically they want you to pass over the call to another person so they can attempt to persuade the customer to have financial advice. If an appointment is booked you gain a £5 voucher for it! So the incentive to actually do it is really poor, but cos they are regulated have to be carefull! But its basically sales sugercoated into not being sales.So you may aswell do a sales job eslewhere and be paid decently for it!Theres lots of issues in this role and the staff turn over is high.The good thing about the company is the holiday allowance, pension and the hours not too bad.If you can hack it and can pass probation then I guess you can then apply for other roles within the company.

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Awful place

Customer service (Former Employee) - Skipton, North Yorkshire - 19 July 2022

I really would not recommend working here. It is a 21st Century equivalent to a Cotton Mill where they can employ thousands of people at a low wage who might not be able to get anything else.

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Good knowledge builder to progress further in chosen career. Can be stressful at times.

Mortgage and Retention Adviser (Former Employee) - Skipton - 20 April 2022

Good management and team ethics, can establish a career if willing to put the effort in. Can build a CPD to enhance career opportunities, can be stressful at times due to call queues in busy periods.

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Cool, friendly and collaborativee

Customer Service Advisor (Current Employee) - Skip - 23 March 2022

Love it! Highly recommend. Loads of room for progression in terms of career. Skills transferable definitely!The people are really friendly. Managers are sound, have check-ins, one to ones and C&F sessions just to make sure we're upto scratch with quality of our calls

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Good benefits but stressful

Customer Service Consultant (Current Employee) - Skipton - 12 March 2022

The workload is a lot to take on, as the demand for my area is high. The benefits and flexibility available do help outweigh the negative side of the pressure…

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Jobs at Skipton Building Society

See more jobs

Customer Relationship Consultant

Guiseley

6 days ago

Customer Service Consultant

Edinburgh

16 hours ago

Customer Relationship Consultant

Northampton

8 days ago

Customer Service Adviser

Skipton

16 days ago

Customer Service Consultant Support

Newcastle upon Tyne

10 hours ago

Great company!

HR (Current Employee) - Skipton, North Yorkshire - 22 February 2022

Skipton's culture is very unique - everyone is very friendly, supportive and just generally so nice.- They provide amazing development for their staff - adhoc ongoing development through regular 121's and a great choice of development programmes such as graduate, apprenticeships and leadership programmes.- They also offer lots of internal progression from secondments where often you don't need experience of that department.- They have just invested millions in increasing salaries- They communicate really well with their staff through regular updates and online sessions with their leaders- They provide really flexible working patterns to fit you and the organisation- Diversity and Inclusion is high on the agenda

Pros

Development programmes, remote working is offered also and flexible hours, are able to take 3 days off extra a year for volunteer days

Cons

Cant think of any!

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Great place to work

Customer Relationship Consultant (Former Employee) - Huddersfield - 2 February 2022

Great place to work however, targets hard fo hit and uncomfortable having conversations about funeral plans. Not told it would involve sales at interview. Great team in branch.

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Challenging but fun place.

Mortgage Advisor/Administrator (Former Employee) - Solihull - 14 January 2022

Good group of people, would of stayed but for unforseen circumstances. I was on Solihull which was nice to walk on lunch. Wages were about average if not slightly higher

Pros

Long breaks

Cons

None

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Don't do it !

Customer Service Advisor (Current Employee) - Skipton, North Yorkshire - 5 January 2022

If your face doesn't fit and you have an actual personality than unfortunately you won't fit in Also not great regarding children and what comes with having children eg illness

Pros

Good pay

Cons

Horrible negative work environment

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Awful and dodgy management.

Customer Consultant (Former Employee) - Northampton, Northamptonshire - 23 December 2021

What an awful place to work. All the colleagues talk utter Nonsense about you to the management which is also poor. The management lie about the hours they work and leave early leaving the team in a difficult position. They’re trying to be something they’re not with so many false promises. Definitely a lot of favouritism going on in there as well. All the systems are so outdated and procedures are done in such a backwards manner with constant forms and excessive paper work. Honestly do not recommend working here to anyone it’s stressful and not worth the money they give you. I can now see why so many people leave this terrible company.

Pros

None

Cons

Excess work not worth salary

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Not sure

Experience (Former Employee) - Skipton, North Yorkshire - 8 December 2021

Worked there for experience when I was young and the people were very friendly and it was a nice environment as people seemed to get along. Not sure about pay.

Pros

Nice people

Cons

Not shee

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Worst place I've worked

Customer Relationship Consultant (Former Employee) - Bolton, Greater Manchester - 6 December 2021

Skipton has to be the worst place I have worked. I was made to feel inadequate if I didn't sell a product to a customer even though it wasn't the right product for them. There is no consideration for the customers, the only thing that matters is the branch performing. The management was shocking with no manager in Branch for over 6 months and another Branch manager critising us when they didn't even work in the Branch. The training plan was the most unorganised thing I have ever seen and you are put on the shop floor with inadequate training. Avoid avoid avoid!!!!!

Pros

None

Cons

Managment and training

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Not diverse and not forward thinking

Financial control team (Former Employee) - Skipton - 25 November 2021

Management not helpful and have no clue. Not a diverse place to work even though say they are. Pay is not good, make you work hard for peanuts. Very slow placed.

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Pretending to be something it’s not

Customer Service Advisor (Former Employee) - Skipton head office - 3 November 2021

The expectations are high for what they payThey are really slow to make changes or improvements.You cannot progress unless your face fits as although a large business it is clicky with people in high places in inappropriate relationships. They promote friends rather than those more able or qualified.Days are full of meetings about meetings, They offer extra holidays because you need them as work is so boring but good luck taking themPeople are treated differently in different departmentsFlexible working depends on your leaderCustomer focus is not what they say it is, they are only focussed on salesIt’s definitely not what it says on the tin!

Pros

Some nice people

Cons

Staff turnover is very high

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Stressful and unsupportive

Customer Advisor (Former Employee) - Skipton, North Yorkshire - 29 December 2020

Worked at SBS for around a year (long enough). When I started training their where 6 others and all but 1 have now left. Felt like I was taking one step forward and 10 back with development and support from leaders (5 different leaders within 12months). So many targets to meet, if you didn't mentioned online/app or marketing preferences in every call it would be marked as failed. Also in the interview they stated you would only work 1 Saturday a month, but a lot of us always ended up working 2,3 Saturdays in a row.The job title is Customer Adviser but you can't give advise to customers?!

Pros

two 15min breaks and 1hour lunch

Cons

rota badly planned, stressful, no support from leaders, pushy to sell products

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Great people but far too many training courses for a part time role to fit in!

Customer Relationship Consultant (Former Employee) - Accrington, Lancashire - 23 November 2020

Great people but far too many training courses for a part time role to fit in especially when my main role was serving on the counter and I had to learn that and all it entailed as well. Also, very bureaucratic and rigid in terms of their procedures. Sneeze at the wrong time and it's an audit breach! Day to day processes also hard to learn because they are not documented anywhere. I also found their products quite depressing as they all relate to death or illness!

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