Sky
3.5 out of 5 stars.
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Working at sky is amazing everyone here is friendly and always there if you need them management are excellent will always be there for you and will always support you everyone is treated equally and fairly excellent training go through everything you need to know can't find any fault with the place
Pros
Friendly supportive equality
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I applied for a customer service role that didn't state anything about sales which i thought was great until you get onto the 3rd week of training and then onto the floor where they start pushing you for sales and if you don't make any DESPITE it not being in the job advertisement then they start to question you. They don't care that people are out of work due to covid as there main target is to upsell everyone regardless. If you need time off for family then think twice as you have to go through full interrogation as to why. If you have a child and your partner works and you cant get any family round (even with lockdown) they question you and why your partner cant come out of work and make you feel bad. Caused me alot of stress and got me to the point where i dont even want to attend
Pros
Free TV
Cons
Stressful, No Care from management, Sales even when not listed in advert
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Big office turnover. Mixed managing styles throughout building Can be quite a catty atmosphere Some nice people there Worst part of the job is the customers themselves so if you’re able to handle the rude general public you’ll do grand
Pros
Chance for overtime, good pay, benefits
Cons
Rude colleagues and customers
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They pay well and train you well. They have a good system in place for training and learning. Good routine hours and not a bad rota. Best company i've been with in regards to benefits and very good with mental health.
Pros
good salary
Cons
long hours
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Horrible management with unqualified managers trying to tell you what to do when they don’t know them self they then make you feel like you can’t ask for advice leaving you in a very uncomfortable working environment
Pros
Leaving sky for a different job
Cons
Horrible management
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Never have I worked at a call centre before Sky, it is a great place to work at! You are trained before you begin & you are eligible for so many benefits. The pay is incredible too & Daily bonus’ are included!Everyone is very helpful and nice. I could write so many pro’s to this job but I won’t have enough space! There aren’t at all many cons, though I would say the hours are extremely long each day, it’s a little tiring and uncomfortable.
Pros
Too many benefits to name.
Cons
Long hours
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I worked as a customer service advisor for sky. The training was done from due to lockdown, also the training was pretty much a waste of time as half of the stuff covered we didn’t really use on the job. My team leader was helpful but other managers would just focus on the ones who are sucking up unfortunately. There was very much little support when needed. The job role when I applied didn’t include any sales whatsoever. Then all of a sudden we had to start upselling which is very difficult when we are dealing with customers who are calling about a bad service. The focus was pretty much on sales rather than customer service.
Pros
Discounted broadband
Cons
Long hours
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There is far too much pressure on sales, despite being told initially it wasn't a sales role. If you voice an opinion that goes against policy you are deemed a 'problem'. Management won't take calls if you need help. If a customer is rude, insulting and disrespectful you are not supposed to take it personally. They offered support for my mental health issues but every suggestion I gave to help was turned down. I went off ill during my probation because my mental health suffered and I was made to feel guilty and it was pointed out how high my absence record was. If I had known just what the role was really like I would have avoided. Definitely a case of if your face fits with your manager.
Pros
Reduced SKY
Cons
All of the above.
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If you’re face fits then you’re good to go but please, don’t have yourself an opinion as the Team Managers don’t like staff with a voice. Don’t expect any compassion if you have any family issues. The management care about one thing and that’s getting numbers completed
Pros
Van
Cons
Management, stress
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I enjoyed my time at Sky. I liked working with people who were at the top of their game and found sustained challenge. However, Osterly is out on the sticks and with a restaurant and other facilities on site it's difficult to do anything g but put your nose to the grind stone. Getting the work life balance right can therefore be challenging.
Pros
Salaries above average at head office, good oppos for advancement, true meritocracy
Cons
They take their pound of flesh, If you're not upto scratch you will know it quickly.
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as fast paced as the job is it can have up sides to it my problem being in the country side with these big houses 45 mins a job wasn't half enough time to really give the customer what they wanted which puts you under pressor and pushes you to cut corners just to keep up with targets.working as a team was patchy again when i was close to a town centre i had no trouble getting help the more out into the country side the harder it was
Pros
750 miles a month personal use of van and free sky tv
Cons
hours can drag out depending on your area, wifi promise to every room, you turn up in front of you is a 12 bed mansion lol good luck
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Fun place to work some time pressure all manageable. staff good people if you thrive on being calm under pressure then you will love it. Catering on site is good
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when i worked here i saw 1 manager shouting at the team sell sell, they would shout over you while you was talking to customers, i even saw 1 manager hiting someone over the head with a blow up hammer, the management level here is very poor, not all managers, if someone wanted to cancel a service you was made to feel it was your fault, you would lose money for every cancellation, and then you had to score high with the survey or you would money, the building is nice and clean, the only good thing was free sky, wage was low, but when you get free sky it makes up for it, i would never go back, glad i escaped when i did
Pros
free sky
Cons
everything else
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Worked in the service department which quickly became less so and more of a sales department overnight. Terrible structure, sub par training and always asked for feedback but dont like honesty in ideas that flopped.
Pros
Free sky
Cons
Very long shifts, if your life doesnt revolve around sky, you wont last long.
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Really happy to be part of sky. From the moment you have your interview to you're end of training you are supported and shown how amazing of the company it is to work for. Depending on when you join ( currently just starting lockdown 2.0) you was given the option to finish training at home or come in depending on your circumstances.They have support for everything and genuinely care about the staff from day 1. Would highly recommend working here to anyone.
Pros
Fantastic support and benefits + comission
Cons
None so far
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Best company i've worked for yet. Absolutely the opposite of what you'd expect from a call centre. Great support given to all employees. Training has been carried out well. Lovely place to work.
Pros
Sky employee discounts
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This company only want to make money and my training was cut short as they needed me out on my own but how can you learn if no one helps you, I’d never work for this company again, Management needs to be looked at and then some and rules are bent if your face fits.
Pros
Company van, free sky
Cons
Management and hard to get help when needed
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The pick of the crop as far as I’m concerned. You can’t go wrong working for the incredible company. Everyone is welcoming and the work life balance is great. Highly recommended.
Pros
Ability to improve and progress
Cons
Long hours
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I joined Sky through the women in home service programme they were running in January this year.The interview/discovery day (as they called it) was in September last year, honestly it was really good. Fast forward a month I found out I got the job and would be starting in January with my first week up Birmingham in the training centre.Training was great, the girls I trained with were brilliant and the trainers were great too.It was about three months of back and fourth up to Birmingham training and while being out in the field with your mentor in your living area. Then came the day when you have your van and your out on your own, daunting obviously but it was fine.The first month or two alone was good. Felt like I was finding my feet.Then I noticed my manager constantly driving past on jobs. Apparently the management like to sneak up on you and catch you in the act of not wearing health and safety. Well this was the final straw - my manager turned up at a job and reduced me to tears in front of a customers house just because I forgot to put my shoe covers on, I was that upset due to the way he was shouting the customer came out and asked me if I was okay and why am I crying. The management are bullies and if you aren’t hitting your targets then that means they aren’t hitting there’s so they will come out to see you and make you feel like you need to work harder, or bully you into it.If you have an opinion or a backbone then Sky is definitely not for you.
Pros
Private use of van (still not worth the stress)
Cons
Long hours, under appreciated, management are bullies
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Overall, a very enjoyable job. I work in the retentions department in Stockport. The job is very fast paced, talking to many customers at a time, it's quite target orientated, but if you fall short of these targets, you get a helping hand from management.The perks of the job are great, free Sky, healthcare etc. Management are really friendly. The job does get stressful, as the bonus is linked to performance, however the base salary is plenty for the role you're doing.I think the stress is more based on the fact that you want to do well for the company, which is probably a good sign. Training was informative and fun, the main issue is working hours, it's 1 weekend on, 1 off. With 10 hour days, this does mean you work 4 days a week though, which has it's benefits.I think a lot of the reviews on here, are people expecting an easy job with good pay, If you put the work in, you'll get rewarded. If you want mindless work, then get a job at Tesco stacking shelves!
Pros
Free Sky, great colleagues, great benefits, good pay
Cons
Long hours
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- expected to work late and not get a full lunch - people time waste so they don't have to help others and end up finishing early everyday, whilst taking breaks after every job. - people feed information back to management to work their way up- no team spirit, everyone is out for themselves.- not diverse - no logic to routes, which means you waste time driving from 1 area to the next and then back on yourself. - very strict on h&s. Everyone breaks this, but be aware people are driving about trying to catch you out, so 1 mistake and you will be dismissed
Pros
free sky
Cons
long hours, bullies
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