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United Kingdom650 reviews

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3.2Work-life balance

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Amazing if you're not lazy

Featured review

Sky selected this as a representative review
Work culture is great everyone you speak to is so easy to get on with. Initially shifts aren't the best but you can apply to change these and your manager and ops manager will work with you to change to something more suitable to you. I've worked in call centres for many years and Sky actually looks after there people, operations managers speak to you like you're a human and I've even had conversations with directors which resulted in changes for the rest of my colleagues to make our lives easier. Many of the reviews on here are clearly from people who didn't have a customer centric view of there job as obviously you are in a job of customer service. The job itself is easy, you do have the odd difficult customer but that clearly comes with the job and you're supported by your leaders to deal with them but overall it is simple. You do have targets to reach but again they are easy to obtain and you aren't nagged constantly to reach them, if you aren't reaching them you will be coached until you do. I can't imagine working anywhere else than Sky and the free Sky (and BT Sports) makes it even better. :)
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No support when needed

I was at Sky for around four years. It's a novelty at first. Is sky tv free? They pay £19K a year to start, which is a low pay rate. It would help if you got a bonus to balance the books. They need to raise the pay rate. The bonus is nothing special for the effort you have to put in. If your face fits, you get promoted in a few months. On the other side of the coin, you're forgotten. I had a manager working from home. When they worked in the office, they would disappear and sell perfume in the staff canteen instead of helping the team.For the majority of people, it's easier to join the Freemasons than to get promotion there.
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Based on 99 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • General feeling of work happiness

Great place to progress

I started at Sky in 2016 as a customer advisor and through development programs I secured a leader role. I disagree that opportunities are only given "if your face fits" but you do need to display the right behaviours as per their advisor commitments which is not different from any other business. The work can certainly be demanding at times but the pay and benefits reflect that. More flexibility is now being offered with shifts which is great for work life balance. Resilience is needed both on and off the phone which is true of any customer service role.
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Likely the worst call centre job.

Job is very stressful, mainly down to having to do almost every aspect of sky apart from cancellations. So expect alot of training and ontop of this, they will analyse everyword you say on the call, so expect to be criticised often. Of course you need to sell which is difficult when they cant provide the services the customer is already paying for.
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Terrible place

Close your eyes, ears and mouth and you'll get on ok in the IT dept at Sky. Otherwise expect to be constantly disappointed in how such an awful work culture can exist in a modern company.
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Flexible hours

Great ability to adapt hours to suit home life with flexi rotas by application. Supportive management and fair workloads. Some days busier than others but is really luck of the draw as no idea how easy or hard install or service job will be until on site
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Mentally exhausting

Do not apply for any Customer Service Group roles if you want to advance at Sky and move over to Content and Corporate. The work lifestyles are very different and to transfer over is extremely challenging as they want you to shadow in the department but doesn't mean you will get an interview if you apply. Call volumes are often times insane and depending on what campaign your on will also determine the customer you get. Expected to pull off miracles however there have been cases of management favouring and using offers that other managers won't use because they are not supposed to be used. Honestly I can go on about the years worth of discrimination, favouritism, mental health issues, stress, and often times little reward...but if you or your family are into it the free Sky isn't too bad.
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managent spoil it

managers dont care about anything, build and create own hirarchis depending on who licks the most butt , would never work there again. they dont support you and if you have a child dont expect support . they will lie to you and also try to manage you out the door , dont even waster ur time
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Good Place to work

Good place to work, management are fair and the job itself is interesting and varied. Pay is decent and there are opportunities for overtime. Overall good work life balance


Free Sky
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Can be stressful

You are always well supported. The sales targets can be unrealistic, especially in todays world. Hybrid is good. Worked with some amazing people. Amazing benefits


Free sky. Well supported


Long hours. Sales targets too high
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Ok but sales has now been brought into the roll, not for me.

I was with Sky for 13 years, left due to stress and a golden handshake.Would I go back, yes at my old wage rate but not now where the salary starting is low.
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Okay company fair pay really busy and sometimes overwhelming but supporting of the staff a lot of people do leave though so bare that in mind. Quite if your on
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Not what it once was

Having worked at sky for 6 years I can say this job is now longer how it used to be. In the past sky was an amazing fun entertainment company with a great atmosphere and showed their priorities and always aimed to rewards staff through competitions, games and once in a life time incentives. This is now no longer the case and the more money sky seems to make the less it invests back into its employees. Targets are tough and continue to get bigger while the calls and customer types get more challenging which sees pressure amplify. Mental health is something that takes a huge beating while in this role and while the company offers councilibg services for free due to this it’s still tough and hard to deal with at times. Management has became flat and deflated which echoes through the building and a place which was once buzzing and full off life is now no longer the same. There are great perks like free sky and Currys vouchers from your salary but the stress that comes with it makes these less appealing
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Sky is just and ok place to work

I don't enjoy it here the hours are too long the pay is okay, there's no advancement unless your in the clique. You are always getting told different things no-one seems to know what they are doing


Sick pay and free tv


Hours, lack of advancements
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Great place to work, Learnt A lot.

Work culture is great. Worked with some friendly people. Long Hours and Sometimes Long Drives but all in all good work experience. Leant a lot of Valuable skills on the Job that very transferable.
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Not what i expected

Honestly no where to go for suport and very clicky After 4weeks with the company u can then go for mangier roll 🤔says it all i think A lot of very young people and its hard to fit in when you dont have much in common
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Great people but not so great customers

The people that work there are all lovely and great, and you are made to feel that you're among friends. However, in a service role too much importance is placed on sales and if you can't deal with customer abuse it is not the job for you. Also, it's difficult to provide the best service possible as you are expected to be constantly taking calls, so following up on issues for customers is impossible.


Free Sky TV Understanding management


Customer Abuse Pressure
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Caring place

Sky would support you through anything! Great training and good bonus - base pay could be better - flexible and lots of opportunities to develop I’d recommend
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A fast paced collaborative environment

I have worked at Sky for several years in various roles and have to the most extent enjoyed my time at the company. Some days are extremely challenging and others can be very rewarding. You get out as much as you put in. Work-life balance still requires attention however overall employees are generally placed at the heart of decision making and their is a real consensus to make the organisation a great place to work.
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Mostly good and just a few qualms

The salary/benefits are above average for the industry but as productivity and profitability for the department increased dramatically pay was static in relation to inflation.Mostly good staff/managers creates a good culture at least on that site but the big company process driven way of doing everything did sometimes inhibit common sense improvements/changes.
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Too many Chefs and Only 1 Cookbook

You'll be told different things from different team leaders in how to operate you call structure. Very cliquey, in that if you aren't one of your higher up's best freind, then your going to get chewed out so you are motivated to improve. There are a few really good eggs that make the rest easy to forget. But they were happy to leave me unemployed for six months saying "apply again and we'll welcome you back" likey due to it being cheaper to keep workers in repeat probation periods than offer contracts.You'll be told your "providing the sky experience" when really your a guard dog on collection detail, sales or troubleshooting. All of which blend in hand in hand. Some of the unethical things you have to stand by and enforce to their customers is laughable and when they mention leaving to another company, you can hardly blame them.Trainer at my branch was more interested in flirting with the girls on the team and we were out on the floor with still two weeks worth of training to complete. It's nearly two months training too, meaning you feel like you've gone back to school or something for the longest time. They do this to try make you and your team bond as a unit, but ultimately it enforces that anyone not on the phones is "above you" and you are to sit and listen to them give contrasting advice. Meaning you risk losing your job due to a "two demerits and your out" system for your 20 week probation.


Lunch is good, 4k+ pay for 4 months work, free sky once you're an emplyoee
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Overall rating

Based on 835 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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