Sky

Sky Employee Review

No job security over worked and over watched

Sky Sales Advisor (Former Employee) - Stockport - 2 September 2023

Working for sky at first was really good, fun vibes celebrating every sale, everyone got on with each other, all tv department sat on the same floor, everyone smiling it was something you didn’t dread, bonus was easy to get and we got given codes to help us save the customer as a last ditch. But then seating plans came in, teams on different floors, constant changes of departments (moved to broadband priory calls with no offers for us to help save someone’s tv package) and with sky as a product falling behind and despite the price of cost of living going up they continue to bulk up the price of their products meaning more and more angry calls with customers and less opportunity to sell extra when you have to tell them they’re paying more this year. They own now tv and decided to make several staff go redundant and also decided on a price increase on now broadband at the same time as this. This meant all sky staff had to chip in and take now calls jumping back and forth between sky to now sometimes without us knowing so we would get a sky customer while on the now system and have to tell them to ring back in despite waiting or transfer them. After a few week of repetitive price increase calls they then decide to give us an offer for the customer which meant they would actually now be paying the same price/cheaper than initially so it was absolutely pointless to put the price up in the first place. They also wanted us to sell sky glass while we could on sky calls as the product isn’t doing how they expected. Mainly because they try to tie people into 4 year payment plans for the -

Pros

Free sky half price internet, holiday buy, free lunch

Cons

Long hours, no work to life balance, feel trapped, can’t relax

Ratings by category

2.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

2.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Feel let down

Sky Sales Advisor (Current Employee) - Glasgow - 9 December 2023

Poor management knowledge Lack of basic people skills Derogatory language used No one to ones No formal process followed correctly No DSE equipment for 3 quarter’s of employment with a registered disability Allowed time off and quite good at helping you at times But total lack of compassion or will to learn there roles more effectively and within HR guidelines

Pros

Good pay, good people, fun, nice customers, perks

Cons

No flexibility, no one to ones, no care attitude.

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Same role

Unfortunately not like it used to be

Sales Advisor (Former Employee) - Glasgow, Glasgow - 28 November 2023

Worked at sky for years, left recently due to the stress of the job. Worked within cancellations/complaints which is also the dumping ground for other departments calls that advisers didn’t want to deal with and will cold transfer the customer through without explaining to the customer or yourself. Customers often passed pillar to post due to some advisors behaviours which then causes longer wait times or misinformation to be given, this means by the time they come to the cancellation department they are understandably upset and frustrated. You’ll be advised to raise advisor feedback which would go to agents manager but often seems no actions get taken on back it as it’ll be highly likely you’ll get a similar call the following week. Due to nature of the types of calls the department takes; a lot of calls customers would be irate, passive aggressive or verbally abusive.Hybrid working which was great however last year the call centre space became a very negative environment which was felt across the call centre floor, used to be upbeat and had fun things going on, management advised would get back to this space but not much changed.Constantly changing bonus schemes and the most recent one being incredibly difficult to actually build your bonus and would earn more money when on annual leave or sick. Call routing is unfair.Very long hours for full time, majority shifts are 4 days on 3 off, part time shifts are great hours and better for work life balance however only a few available and usually long waitlist to move onto.Used to be a great place to work however over last -

Pros

Free sky, cheap canteen

Cons

Long hours.

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Same location

try British gas or moorcroft. Same job more money

Retentions Advisor (Current Employee) - Stockport, Greater Manchester - 28 November 2023

The work seems to be getting harder whilst the pay is well below average for complaints/sales in our area. Dont be fooled this is a sales job, any call centre job within sky is a sales job. They train you on how to trick customers into being charged early termination charges with loopholes and tricky wording in the contracts. You will get people who genuinely need help and are homeless but for example they are living on someones sofa so thats not homeless so theyre contract stills stands. Its awful knowing that you want to help someone and they need it but that you will be punished if you do the right thing. Its going down hill and theres whispers of redundancies again (these would be the 3rd lot in the same call centre in 12 months) The stress is outrageous for a job barely above minimum wage honestly if you need a job like this one try British gas or moorcroft. Same job more money