Sky

Sky Employee Review

Steer clear - power-mad management

Customer Service Advisor (Former Employee) - Newcastle upon Tyne - 10 September 2023

Pro’s: Training was great. Benefits were great. Pay was decent with ability to earn commission on top. Job was fairly easy. Systems straightforward. Easy enough to get to as pretty central. Con’s: management. The management at Sky are truly the worst I’ve ever had the displeasure of working with in my 10+ years of contact centre work. They truly do ruin what would otherwise be a great place to work. 0 humanity. 0 empathy. 0 trustworthiness. Will tell you one thing then deny it completely when it’s brought up again. Total gaslighting. Security-guard with a badge complex. The management team have no understanding of any of the company policies or obligations under employment law and seem elated in their ignorance. They make on-the-spot decisions that do not follow the laws, processes and policies they should be. The management team are so woefully inept that it’s enough to over-ride all the benefit. Do yourself a favour, steer clear!

Pros

Great training

Cons

Management

Ratings by category

2.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Cons

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Customer Service Advisor (Current Employee) - Livingston - 28 October 2023

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