Sky Betting & Gaming Employee Reviews
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Great support from management to allow to grow. Plenty of opportunities anywhere else in the business but I stayed where I was as it fit well around my circumstances at the time which they were fully in support of
Great office and facilities
Breaks not long enough
I love everything in Sky Betting and Gaming: people, values and vision. Yes you would work hard but you would be rewarded and encouraged to do more. Sky Betting and Gaming will always have a special place in my heart.
Good pay, culture and always something new
Can be stressful sometimes
At Sky bet We're given the freedom and flexibility to be our very best selves, and to do things the way we think they should be done. We never stop discovering, developing or asking 'what next?' in our quest to take betting and gaming to new and exciting places.
Overall it was an enjoyable 3 years but its been a hard 3 years as the business is not built for those with family's due to the working hours and depending on your role the lack of time away from your job as it often takes over your home life. Perks at Sky Bet are amazing and the pay is fair. Great people to work with and a business that is focused on mental health.
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NDA (non disclosure agreements) are the "norm" to push serious issues under the carpet, in my case bullying which I could clearly prove happened. In a very senior role to add; this makes no difference. Aware of around 12 former colleagues this has happened to. Great place to work? No. 100% not.
HR are ineffective, pointless, never providing an impartial view
I went to Sky Bet and gaming and learned massive amounts on what’s needed to be adaptable. This is challenging when your role is all about QA but SBG taught me it is enjoyably doable. Concentrate on what needs to be done when, where and who with and then get agreement on the how. Alin those 5 aspects and follow agile principles and values and you can make effective lean squads that deliver at the appropriate pace.
Its not for everybody change at speed is a living value
I worked in the contact centre shortly after they changed name from Surrey sports, we were told it was a family atmoshpere but later realised that family is the Fritzl's. Other reviews point to favouritism and I cannot stress how rampant that is in this place; promotions are purely based on favouritism and are nothing to do with competency or hard work, to add insult to this is that promotions are usually "secondments" with no increase in pay or benefits and you'll be bumped back down the ladder at the drop of a hat. I was removed from my position after an employee accused me of racism, it took 3 months for management to look into it only for me to be told in passing conversation that nothing camd of it and the accusation was baseless - I did not get reinstated to my promtion position. Any vacant higher positions were simply given to one single employee without question which angered myself and other staff yet all accusations of favouritism were shot down. If you have an opinion that goes against contact centre shift managers prepare to be actively victimised, while in the position I mentioned above, one of the shift managers proceeded to tell me that she despised one of the individual contact centre advisors. During one busy month (Cheltenham month) I was assigned phone duties for the full month, as bonus is scored on chat duty alone this meant I could not acheive bonus that month - complaints fell on deaf ears. If you fall fould of shift manager attitudes then you get poor rotas, say goodby to ever getting 2 days in a row off and for 2 consecutive years I was assigned - more...
Free sky TV
Customer Ops Centre less than min wage + <20% for unsocial hours which cover 19 hours a day (7am to 2am), 365 days a year with no extra for bank hols, any 5 of 7 days with days off not usually consecutive or including a weekend day. 1 week notice during probation 2 weeks after. 3 month probation with majority of cust ops staff getting a 3 month extension. Worked 140 hours overtime in a month or so, no feedback. Getting nearer probation end and dared to negotiate a 1 month extension after asked wrong substitute question. Obviously upset someone. 1 month extension, 1/2 of which was leave, was constant opression. Afternoon of day going on leave where probation would have ended while away I was suspended for Gross Misconduct (kneejerk reaction). I had seen the text of an old chat on a summary of recent contacts that was clearly an RG concern so I had raised it. I hadn't seen the text at the time otherwise would have had the same reaction and raised it then or had seen part of it and stood up and asked if anyone had already had that customer through. Customer had engaged with someone else on chat minutes before that day and had been told to phone in. Came back on empty chat with same person, but did not engage. Came on empty chat with me, and did not engage although I paste in standard text to let all cusomer's know there is someone there. I was debadged and suspended 45 minutes before going on leave for 8 days, 7 days out of UK, suspension ruining holiday and Silver Wedding. Cust Ops concerned about customers but not employees.
Rest of company other than the Contact Centre
Contact Centre's Reek (GOT) employee treatment
The appearance that this company is giving from outside is not what reflected on the inside. They play a lot on the sky brand, but they have been acquired now by Pokerstars, as incapable of doing things on their own.The salary, compare to other betting companies is low, the preparation of the management is simply disgraceful: they are not aware of many of the basic compliance and Responsible Gambling rules, and has a result of that the company has recently been fined from the authority. Apart of this, there is no organisation or sort of collaboration between departments, and for someone that wants to grow this is definitely the right environment . Coming from one of the biggest betting company in the world, and being managed by a guy on his first managerial experience in a betting company ( with the highest peak in his career as a proof reader for babies book) was the icy on the cake. If you think that you can make a career on favouritism and you don't care about growing professionally this is the perfect place to work, but if you love yourself look to find a better job definitely in an other company.
Unprofessional people to work with, lack of knowledge from managers, fake promises and no opportunity to grow within the business
Good luck if you get a job here because you'll need it! They have Managers that don't know what they are doing, promote people based on favouritism, and really don't have any idea in general. If you manage to get into a friendship circle you'll do well but it won't be on the merit of your work.