Slater and Gordon Lawyers
3.0 out of 5 stars.
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Slater and Gordon Lawyers Careers and Employment

About the company

  • Company size
    1001 to 5,000
  • Revenue
    £500m to £1bn
  • Industry
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Permanent, Full-time
Customer Service Advisor


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3 days ago

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Customer Service

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Salary estimated from 68 employees, users, and past and present job advertisements on Indeed.


£86,238 per year
Legal Assistant
£16,782 per year
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Rating overview

Rating is calculated based on 120 reviews and is evolving.


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Work-life balance


New Client Services Advisor in Liverpool
on 5 June 2021
rewarded for the wrong reasons, retributed for doing the right things
faced paced call centre environment, front line staff are treated as disposable assets, management stick to strict procedures and are not willing to adapt for a better work environment, standard call centre job with military hierarchy.
Customer Service Advisor in Liverpool, Merseyside
on 20 March 2021
Avoid like the plague
Don’t know where to start ... on paper this company look great in reality there a shambles. Training is a couple of days of power point presentations then your led under false pretences told your only doing one set of skills I.e RTA only then your thrown into everything. Management are the worst they don’t know how to do the job so you get no support because there clueless of there role never mind yours. Expected to work over if stuck on a call and don’t get the time back even if it’s past 8pm. Holidays are never approved. Mental health awareness is none existing in slater and Gordon it’s disgusting how they treat humans your just a robot to them to make money for the powers above so if your feeling low anxious or stressed which is mainly brought on by the job and ask for help you will be turned away. No one who works there is happy but the management don’t care. Pay is dreadful no bonus’s or insensives yet your expected to go above and beyond just so the management can get there bonus’s you do all the work and get no recognition. Work life balance also none existent. If you want a job where you spend your working day filled with dread and worry then this is the job for you. The only decent thing about the place is your colleges there great and everyone knows how miserable everyone else is so they all uplift each other and try to make is bareable.
Legal Assistant in Merseyside
on 18 January 2021
Not ideal
Targets are unmanageable, and there is a lot of pressure put on you to achieve them regardless of whether your files are in a position to settle. Don’t think that the company wants to pay out bonus, so moves the goalpost continuously so most people don’t reach it. Company definitely cares more about money than it does it’s staff or clients. Made to feel like you work in a call centre, including chasing up clients continuously. How much legal work you do is limited, it is mainly admin and repeatedly chasing up clients. Case load is over the top, and I don’t believe it is possible to keep on top of it without constantly feeling stressed and worn out. 25 days holiday is good, especially as bank holidays are on top.
Customer Service Advisor in Liverpool
on 6 January 2021
NCS Advisor
Too many chefs. Training isn’t long enough. Only 2 weeks. Unhelpful system, fake management support and poor moral. If you don’t want to talk to frustrated people everyday, avoid!
Support Team Member in Blackpool, Lancashire
on 5 November 2020
Too many chiefs not enough Indians “AVOID”
Please AVOID, the job is stressful, the people are unhelpful, everybody passes the book, they send the Indians home to work with no support and pay the managers 100% for doing nothing. The customers are all bad tempered and shouting not knowing what’s going on and the targets!,well I hope you can jump through some very small hoops. Get any other job but this please unless you like punishment.
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Interview insights

Insights from 82 Indeed users who have interviewed with Slater and Gordon Lawyers within the last 5 years.

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