Slater and Gordon Lawyers
Happiness score is 39 out of 100
2.9 out of 5 stars.
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Slater and Gordon Lawyers Employee Reviews

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Location
United Kingdom107 reviews

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2.9Work-life balance

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gordoncentreprogressionfirmcolleaguerolesupportpoor

Very high turn over of staff

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Pay does not reflect your work commitment, I worked in scanning and post, my team was brill, but company is poor , pay rise are not regular even though you go through the PDR process
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No career progression

No career progression, fast staff turnover, micro managed all day every day, during busy times wasn’t even allowed on a toilet or drink break, extremely clique-y environment and if a manager didn’t like you you very much knew, mandatory shift rotation so no social life during late shifts, wage was fluctuating... And my favourite- job was advertised as legal work but it is definitely a call centre. Pros - had a cute breakout area. And some of the people (who left very quickly) were friendly
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Insights into Slater and Gordon Lawyers

Based on 26 survey responses
Areas for improvement
  • Energising work tasks
  • General feeling of work happiness
  • Sense of belonging

Unprofessional and unfair

Very high staff turnover and unappreciated.Unprofessional cultureWorking there was a nightmare especially when incompetent staff see you as a threat because you're good at your job. You are ganged up against and forced out. HR is a joke

Pros

Work virtually

Cons

Zero support
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Friendly Workplace

This is a friendly place to work, all staff are welcoming and approachable even high up managers. There is a huge variety of types of jobs and there is always chances to move about to other teams.

Pros

Friendly staff, good location, no weekends, flexible hybrid working

Cons

no progression really and no pay rises or incentives
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Legal advisor

If you love what you do then this job is fine. Internal employees applied for training contracts and only one out of a team of eight got to the second stage. No feedback was given for any of the team who were unsuccessful, which isn't great. So progression is difficult.
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Pressurised and toxic environment

Relentless pressure and targets. Managers say all the right things and to follow procedures to faux that they care, but it's all just a tick box exercise, loyalty and experience mean nothing to them
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Stressful and fast paced

Not a great company to work for. Fast paced call centre , watched like a hawk by management . The company literally harasses customers and you get the grief when they answer the phone . Cant blame them they get rang every hour.
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It was alright

I worked here back in 2016-2017 and it was good very diverse. My colleagues were really nice and helpful, shame they all left. The canteen had some amazingggg food

Pros

Canteen

Cons

whole Departments leaving
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Fast paced, stressful, training is good

stressful when not enough staff, the job itself has a high staff turn over rate due to hiring younger people, not the job for a lot of people. Management is very supportive though, they are always available to help when needed. They support your growth.

Pros

helpful management, good training

Cons

pay is below minimum wage
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Avoid at all costs

Please do not even bother joining this company. They do not care about you it is all about the money.Everyone that started at the same time as myself left within the first 3 months.
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Okay, but not for everyone

My role was mostly call centre-based and therefore rather stressful to say the least. You need to be prepared for angry customers and some chaos from the management, but if you can deal with that then it's not the worst. I was pretty happy with my job, but some people absolutely hated it - so I guess you need to find out and decide for yourself!

Pros

Paid overtime, good amount of breaks, interesting experience

Cons

Not enough time between the calls, strict team leaders, unclear rules
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Do not have loyalty to employees that have worked with them for years

Since new management have taken over the last 2 years slater and Gordon has gone down hill as they have no loyalty to long term staff and have made a lot of redundancies .

Pros

None

Cons

Management
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Terrible workplace

The company does not care for the well-being of its employees. They treat you like dirt if you take time off because you are sick and are not interested in medical evidence to support you. They get rid of anyone easily. They emphasise on being professional yet the supervisors and managers are not professional at all.

Cons

Long hours unpaid breaks stupid management
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Shocking

Very strict, horrible management, don’t have a minute to breathe after a call a manager will tell you to go onto the next call, act like it’s not a call centre in the interview but it is !They also Harrass customers ring them 5 times a day if you dont answer then when they have signed the papers the lawyers never contact the clients

Pros

None

Cons

Everything
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Avoid - Dreadful emplyer.

Simply put, this is a toxic blame culture with no support and dozens of people who will crawl all over you to survive themsleves. Senior management spend all day in meetings to discuss items which are years outstanding with no hope really for collecting.

Pros

Wfh

Cons

No support, devious manipulative senior workforce. No support.
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Terrible company to work for

Not all that it seems. Its like working on a production line....call after call after call. You are expected to be on a call for sometimes an hour plus...even if that means you are on an 8pm finish, you can't say you will call back.

Pros

None

Cons

Everything
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Shambles

If you're looking to gain experience, then you will gain some short term. However, be prepared for long working hours, poor case management systems, high staff turnover and no job security.

Pros

Met some great people.

Cons

Poor management
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Ok place to work

Like any job they keep changing because of the new way of working because of the covid situation and more remote work is done but things can change on a weekly basis but they do what they can to help

Pros

No

Cons

No
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rewarded for the wrong reasons, retributed for doing the right things

faced paced call centre environment, front line staff are treated as disposable assets, management stick to strict procedures and are not willing to adapt for a better work environment, standard call centre job with military hierarchy.

Pros

get free diary and water bottle

Cons

have to deal with company bs which is completely irrelevant to the role
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Avoid like the plague

Don’t know where to start ... on paper this company look great in reality there a shambles. Training is a couple of days of power point presentations then your led under false pretences told your only doing one set of skills I.e RTA only then your thrown into everything. Management are the worst they don’t know how to do the job so you get no support because there clueless of there role never mind yours. Expected to work over if stuck on a call and don’t get the time back even if it’s past 8pm. Holidays are never approved. Mental health awareness is none existing in slater and Gordon it’s disgusting how they treat humans your just a robot to them to make money for the powers above so if your feeling low anxious or stressed which is mainly brought on by the job and ask for help you will be turned away. No one who works there is happy but the management don’t care. Pay is dreadful no bonus’s or insensives yet your expected to go above and beyond just so the management can get there bonus’s you do all the work and get no recognition. Work life balance also none existent. If you want a job where you spend your working day filled with dread and worry then this is the job for you. The only decent thing about the place is your colleges there great and everyone knows how miserable everyone else is so they all uplift each other and try to make is bareable.

Pros

None

Cons

Poor management, no bonus. Awful pay. No work balance. No support
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Not ideal

Targets are unmanageable, and there is a lot of pressure put on you to achieve them regardless of whether your files are in a position to settle. Don’t think that the company wants to pay out bonus, so moves the goalpost continuously so most people don’t reach it. Company definitely cares more about money than it does it’s staff or clients. Made to feel like you work in a call centre, including chasing up clients continuously. How much legal work you do is limited, it is mainly admin and repeatedly chasing up clients. Case load is over the top, and I don’t believe it is possible to keep on top of it without constantly feeling stressed and worn out. 25 days holiday is good, especially as bank holidays are on top.

Pros

Down to Earth staff

Cons

Consistent pressure and stress
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Overall rating

Based on 139 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.4 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.7 out of 5 stars for Culture

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