SmartSec Solutions
3.3 out of 5 stars.
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SmartSec Solutions: 20 Employee Reviews

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Location
United Kingdom20 reviews

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3.1Work-life balance

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Nice working environment

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Smartsec is very helpful toward their employees.The trainers are also very supportive. Its a nice company to work.For a newbie employee they give chances to see their potential.
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Disorganised Company

I can say alot about this company and whilst all of it is true, most of it is not positive. They will contact you at 3am to attend shifts that start in only a few hours, but they will be busy/unavailable when you need to book off at the end of shift. They will send you to sites where you are in danger because of lack of lighting, you may also have to attend sites with no running water. Colleagues have no respect and will not listen to you, even if you are technically the senior/site lead simply because you may be younger. If you refuse any shifts for whatever reason, you will not work again for at least a few weeks at a time. They do not respect home life and will continuously call you after having worked a 12 hour shift, as well as late on weekends when you are not working

Pros

Free uniform

Cons

Disorganised, long hours, no respect for home life, sometimes no breaks
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Insights into SmartSec Solutions

Based on 5 survey responses
What people like
  • Ability to meet personal goals
  • Energising work tasks
  • Ability to learn new things
Areas for improvement
  • Fair pay for job
  • General feeling of work happiness
  • Sense of belonging

Fun place

Nice experience and good working environment and the staffs and management are understanding and all ready to assist you should you have any problem at work .

Pros

Holiday pay

Cons

None
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Great place to start out working in the corporate industry. Really enjoyed working at this company.

The people are friendly and helpful. Things do get resolved quickly and for the most part you get training on the job and employees acts professional.

Pros

No micromanaging

Cons

None
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Great company to work

SmartSec Solutions is a great company to work and improve in your career. The line managers are very kind and understandable quick in response. HR department are always there to respond to staffs whenever help is needed. I have had a great time over four years of service and working with Smartsec. They've never been a time were salaries are delayed. You might face some issues with property management as a result of incompetence as it has always been in the cooperate department. Nor withstanding Smartsec will always find a way of solving such issues amicably.

Pros

Non

Cons

Yes
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Not fun

They use favoritism, the manager do not bother the company lost many contracts, They treat their employee differently.. They not stand up with you if something happened to you.. I has, a, bad experience with them

Pros

Ther is nothing good.

Cons

Favouritism
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Family Business

I've worked for many security companies, this one lives up to its core values!They value their employees and customers and provide the best possible service. I highly recommend SmartSec Solutions to any applicant.
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Amazing Company

I have been working for SmartSec in an office building for over 5 years and i have to say it is the best company I have worked for ever in my life. Account Managers are extremely professional and really care for their employees well being and mental health. They are always available even after office hours and they will always try to accommodate your every need. Equally the head office staff is very polite every time i need to speak to them. Their pay rates are very competitive and they are always posting new job openings for people who wants internal progression. I could not ask for a better employer.

Pros

Managers, Pay Rates, Christmas Parties and events

Cons

None, they are amazing
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Worst Company Ever!

Where do I even begin. Firstly the management is awful, They will talk to you when they need your help or ignore you completely. Working here makes you feel like your worthless. Secondly you could work your but off but this company will never praise you they only look for mistakes and flaws 24/7.They will almost never give you a permanent site even if the client themselves love your work unless your friends with one of the managers but they will string you along for months and months. This is also the reason why they lost so many good security staff over the years.All I will say is if you have the option to work somewhere else even if you have to take a pay cut do it because this company is horrible and the line managers will destroy your mental health by always talking down on you and making you feel bad for any little thing. You cant even ask them a simple question honestly it’s just unreal this company.

Pros

Can be relaxing at times, They usually always pay correctly, You can meet some great people.

Cons

Long hours, Being degraded by your managers no matter how good you are, Very biased in terms of working hours and pay, 0 Hour Contract, No progression, No appreciation only disciplinary
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Security is not a cleaner.

I just cheek they post today and I hate when I see in security role to keep reception are clean and tidy. Security is a totally different job the cleaner job guys .They try to make a security/cleaner.
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Relief Officer

I worked for Smartsec doing lunch time cover, covering 4 to different offies throughout the day and also closing a office and setting alarms before locking up.

Pros

Being out and about

Cons

Pay not good
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Working for Smartsec

It was a key step in my professional life. Nice culture and trustworthy company, happy to help and offer opportunities to people from all backgrounds. Nice culture, nice environment.

Pros

Easy to work.

Cons

Promotion and professional growth is slow
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Unprofessional

Don't pay what they advertise. Also want to send you all over the place even though some sites want you to stay permanently but they will hide that request from you.
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Quite relaxed work environment

Various sites worked at so my days were not so repetitive as my environments were never the same. Mostly Individual work was provided, also worked as a concierge during my time with them. Workloads were not too excessive and quite manageable.
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Selfish

the Paying very small money Not enough work but Using zero hour contracts to use and abuse Lack of resposible towards staff One should not work for them THEY ARE VERY SELFISH, Employee benefits usch as sick pay, or anyother benefits are a no no from this company.

Pros

None

Cons

payment issues, HR team will never be on your side to help you, Useless Account managers, over time hours are always missing
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No comment

No review sorry.I have meet some nice people...nothing to say really..payment could be better.The management should be more communicative.Good days and bad days.
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Great Firm

Having now worked for SmarSec for the last three months I must say the firm is a breath of fresh air in what some may say is a stale sector. It has a certain buzz about it. Seniors are in tune with the entire team. Customers are working very closely with them to expand business. You won’t make a mistake when joining SmartSec.

Pros

Friendly, positive, investing in their people

Cons

None
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Good company

I joined this company start of 2016. On that time to till now I found this company very good, but they are not paying a salary to their employees. So some times company did not give you continuous work which effect to run the family.
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nice work place

I have worked with Smart Sec for over 4 years now. Not too many issues, although management isnt too active.. Meaning that lots of problems within operations team and nobody is really doing anything about it. I've been working the past 4 years and running around managing 300 people by myself. Accounts managers arent interested in their own team, they are interested into clients.
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They are very fun to work with.

They look after their workers and make sure everyone is happy. They never fail in paying wages. The management staff are very good and they are prepared to sort any problems out as soon as possible.
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Overall rating

Based on 20 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.1 out of 5 stars for Culture

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