Smile Direct Club

Smile Direct Club Employee Review

Exciting and challenging

Smile Guide (Current Employee) - London, Greater London - 1 July 2021

I've been working for Smile Direct Club for about 18 months and I love it, it's fast passed and you need to be ambitious and driven to do well. its very fun working in the shop and also going out to do events. I love that I get to run my own appointments and talk to customers. in my previous practice, my interaction with patients was pretty low. There are high expectations so it's not an easy job, but the training and support from my colleagues and manager have always been really good.I would suggest that we do more events with other shop teams

Pros

The people

Cons

Having to work most weekends

Ratings by category

4.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

5.0 out of 5 stars for Management

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Official response from Smile Direct Club

6 July 2021

We are happy you shared your positive experience with us. Our team members are essential, and we couldn’t spread the smiles without you!

View all 505 reviews

Similar reviews

Same roleSame location

Fun place nice colleagues but poor management

Smile Guide (Former Employee) - London - 8 December 2021

Too much pressure. Poor bonus system.very repetitive work. Too many managers. Not being supported by the managers. Long hours. Overtime is not paid hard to take time off or in leu. The positive side - good training, good opportunity to leave nursing.

Pros

Treats

Cons

Long hours, no bonus

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Official response from Smile Direct Club

21 December 2021

Thank you for taking the time to leave us a review. We are glad that you enjoyed working with our Team Members and are concerned to learn of your feedback on leadership. As we always want to be improving. If you have any recommendations on how we can continue to improve, please send us an email at peoplesupport@smiledirectclub.com.

Same location

Murky at best

SmileGuide (Former Employee) - London - 19 April 2023

Seems like good money, but they will grind up ypuvand your soul.This is not an ethical dental company, but a corporate machine. All glossy on the surface, but the higher management only looks at the bottom line and would sacrifice 10 good nurses to save a bad manager.There’s one prodict to sell regardless of the condition of the patient’s mouth. And everybody must be scanned, even if they have a cold sore.Generally toxic environment with a huge dental nurse turnaround. Beware.

Pros

Clean and professional looking

Cons

No carreer advancement, cult-like corporate culture, disregard for patient safety

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Same location

Stressful place

Treatment Coordinator/Sale Advisor (Former Employee) - London - 6 October 2021

Working in very busy place with the very stressful manager is not easy especially when it's not taking actions after complaining about how hard is to cope

Pros

Free coffee sometime

Cons

Long hours and stress from manager

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Official response from Smile Direct Club

8 October 2021

Thank you for taking the time to leave us a review. We are concerned to see this as we want all of our team members to enjoy working at SmileDirectClub. Please reach out to your People and Organization Business Partner so that we can talk through your feedback. You can also send us an email at peoplesupport@smiledirectclub.com.