Smile Direct Club Employee Reviews

Management will use your personal life as gossip.They don’t respect you work to live not live to work and will expect you to cover over stores across the country at the drop of a hat. Pushing unhealthy products to innocent customers.Management showing off that her and bonus is higher than staff- lacks maturity Please note I worked at leeds

Pros

Wage is good

Cons

No work life balance

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Horrible Place to work

Customer Service Representative (Former Employee) - Nashville, TN - 16 November 2023

WARNING! you do not want to work here. they are extremely culty, they lie to their employees and customers, pay is horrible, no opportunity for growth.

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Jobs at Smile Direct Club

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Treatment Coordinator

Milton Keynes

6 days ago

Treatment Coordinator / Dental Nurse

Milton Keynes

6 days ago

Horrible

RDA (Former Employee) - Woodbury, MN - 16 November 2023

Do not recommend working here , Bad product and horrible pushy sales . If you don’t sell, you are sitting. They record you and make you role play to practice

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Their stock prices tell it all

Senior Manager, Government Relations and Public Affairs (Former Employee) - Nashville - 2 November 2023

What is the best part of working at the company?Horrible management at the topWhat is the most stressful part about working at the company?Horrible management at the topWhat is the work environment and culture like at the company?Toxic and intimidating management

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Not for Me

Manager (Former Employee) - Missouri - 30 October 2023

The company is all over the place and no job security. Watched talented and tenured team members be laid off. Seems to change direction frequently. Not for me.

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Insights into Smile Direct Club

Based on 18 survey responses

What people like

Ability to learn new things
Fair pay for job

Areas for improvement

General feeling of work happiness
Energising work tasks
Sense of belonging

Team members were fun to work with.

Smile Guide (Former Employee) - Connecticut - 28 October 2023

Smile Direct Club has many challenges to overcome. They need a new play book. Aside from very nice colleagues and fun team members, there are not to many great things to speak about.

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Enjoyed the experience

Assistant Manager (Former Employee) - Southampton, Hampshire - 25 October 2023

Loved working there but disappointed to be made redundant after working hard. I know the pandemic had an effect but I think Southampton was still viable

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Started good, but went down fast

Sr. Sales Representative (Former Employee) - Remote - 23 October 2023

This was a great job at the beginning, but soon, they started massive layoffs, and the expectations of those left were unreasonable. There was also no job security. You went to work everyday wondering if you were going to be laid off next

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Official response from Smile Direct Club

25 October 2023

Thank you for taking the time to share your feedback with us. We are sorry to learn that this was your experience and that you feel that we do not value our Team Members. Our leaders are fully committed to making this a great place to work. If you have any recommendations on how we can continue to improve, please send us an email at peoplesupport@smiledirectclub.com.  

Lieu de travail

Assistante dentaire (Current Employee) - France - 20 October 2023

Points positifs télétravail, horaire 9h-17h Autonomie dans le travail Full remote Points négatifs Pas de management Pas solutions pour le client

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Disorganized Chaos

Dental Specialist (Current Employee) - remote - 19 October 2023

High volume of incoming calls from rude, angry, frustrated customers. Very poor processes that do not allow you to help the customer. Repeated layoffs of some of the best US based employees who were replaced by incompetent and inexperienced foreign workers.

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Official response from Smile Direct Club

25 October 2023

Thank you for taking the time to leave us a review. We are concerned to see this as we want all of our team members to enjoy working at SmileDirectClub. Please reach out to your People and Organization Business Partner so that we can talk through your feedback. You can also send us an email at peoplesupport@smiledirectclub.com.

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Micromanaging

Sales Associate (Current Employee) - Santa Ana, CA - 15 October 2023

DO NOT WORK HERE! They constantly restructure. No job security. Horrible micromanaging DMs. They want you to stick to their script and make you a robot. Its never good enough. Bonus structure is a JOKE! They make it impossible for you even get it with them approving single arches. And if you actually get it… haaaaa it’s not even a 1% commission. Run away from this corporate nightmare.

Pros

You get aligner discount but don’t use their product it has a lot of dangers

Cons

Low pay. Bad insurance. Horrible bonus structure. Terrible inconsistent Dms T.B.

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Official response from Smile Direct Club

25 October 2023

We appreciate you leaving us a review and are disheartened to hear that you feel that we do not care about our team members. No one should feel this way and we would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.

Ambiente profesional

Facilities department (Former Employee) - Alajuela, Provincia de Alajuela - 8 October 2023

Se aprende mucho. A nivel de gerencias si hay ciertas areas de oportunidad,.

Pros

Seguro medico privado

Cons

Salario

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Had a great time there before Covid

Store Manager (Former Employee) - Toronto, ON - 4 October 2023

This was a great place to work. Excellent work culture and benefits. Sadly, the office closed during covid and never reopened. I would love to work there again if they ever expanded.

Pros

Benefits, work culture

Cons

late hours, difficult with morals when pushing sales to those who didn't really need the treatment, some customers had poor experiences

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For the beginners it’s a good place to learn and progress

Dental Assistant (Smile Guide) (Current Employee) - Canada. - 26 September 2023

Management was really helpful, hardest part is the sales part and it’s fun to work as it matters. Managers are very kind and helpful. Good work environment.

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Terrible!!!

Sales Associate (Former Employee) - Toronto, ON - 16 September 2023

No job security. Absolutely terrible management who takes advantage of employees and don’t train properly. What a joke of a company, an absolute scams and a bunch of clowns who work here. I hope they loose all of their business and people go to REAL professionals, not these phonys. DO NOT WORK HERE!

Pros

Nothing

Cons

Everything.

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Solid job.

Smile Guide (Former Employee) - Minnetonka, MN - 13 September 2023

The company is cringe. They spam marketing and sometimes have unrealistic expectations about things. but it had great starting pay and solid benefits. not much room for growth tho.

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Official response from Smile Direct Club

18 September 2023

Thank you for taking the time to share your feedback with us. We are sorry to learn that this was your experience. Our leaders are fully committed to making this a great place to work. If you have any recommendations on how we can continue to improve, please send us an email at peoplesupport@smiledirectclub.com.  

would not recommend

Sales Associate (Former Employee) - Remote - 4 September 2023

Not a stable place to work. Will fire for any reason and many layoffs. the pay was great but definitely over worked. Is not worth the stress. Benefits are also trash now

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Official response from Smile Direct Club

5 September 2023

Company has since changed.

Lab Production Specialist (Former Employee) - Antioch, TN - 1 September 2023

Had a lot of free lunches and overtime Enjoyed working there for the most part I also believe the name has changed as well. Turn over rate was high. Company has grown

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Official response from Smile Direct Club

5 September 2023

Thank you for your feedback. We want to reassure you that our Team Members are our top priority and key to the success of SmileDirectClub. In our fast-paced, high-growth business, it’s important to show our appreciation to ensure all our Team Members feel as valued as they truly are. Our Leaders care deeply about our Team Members, and we’ll continue to find new ways to build a culture of appreciation at SDC, as well as improve their work-life balance.  If you would like to discuss further, your People & Organization Business Partner would welcome the chance to connect with you to talk through your feedback anytime or email peoplesuppiort@smiledirectclub.com 

Mediocre

Production Associate (Former Employee) - Antioch, TN - 27 August 2023

if you want to work standing for 12 hours and get home with a soar throat after every shift because of all the micro plastics your breathing than this is perfect for you!

Pros

Days off during week

Cons

Management

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Not a good environment

Warehouse Worker (Former Employee) - Antioch, TN - 21 August 2023

Decent flexibility, low to moderate pay. Incredibly stressful, zero job security. Lots of half-attempts at keeping employees happy and engaged. (Yoga, lunch + learns, and EAP programs are not the equivalent of a four-day work week. Morale is low. Layoffs after layoffs after layoffs while the higher ups get paid millions.

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Official response from Smile Direct Club

31 August 2023

Thank you for your feedback. We want to reassure you that our Team Members are our top priority and key to the success of SmileDirectClub. In our fast-paced, high-growth business, it’s important to show our appreciation to ensure all our Team Members feel as valued as they truly are. Our Leaders care deeply about our Team Members, and we’ll continue to find new ways to build a culture of appreciation at SDC, as well as improve their work-life balance. If you would like to discuss further, your People & Organization Business Partner would welcome the chance to connect with you to talk through your feedback anytime or email peoplesuppiort@smiledirectclub.com