Work wellbeing score is 58 out of 100
2.9 out of 5 stars.
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Smile Direct Club Employee Reviews for Smile Guide

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Smile Guide2 reviews
United Kingdom2 reviews

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2.8Work-life balance

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Fun place nice colleagues but poor management

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Too much pressure. Poor bonus system.very repetitive work. Too many managers. Not being supported by the managers. Long hours. Overtime is not paid hard to take time off or in leu. The positive side - good training, good opportunity to leave nursing.




Long hours, no bonus
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Official response from Smile Direct Club

21 December 2021
Thank you for taking the time to leave us a review. We are glad that you enjoyed working with our Team Members and are concerned to learn of your feedback on leadership. As we always want to be improving. If you have any recommendations on how we can continue to improve, please send us an email at

Exciting and challenging

I've been working for Smile Direct Club for about 18 months and I love it, it's fast passed and you need to be ambitious and driven to do well. its very fun working in the shop and also going out to do events. I love that I get to run my own appointments and talk to customers. in my previous practice, my interaction with patients was pretty low. There are high expectations so it's not an easy job, but the training and support from my colleagues and manager have always been really good.I would suggest that we do more events with other shop teams


The people


Having to work most weekends
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Official response from Smile Direct Club

6 July 2021
We are happy you shared your positive experience with us. Our team members are essential, and we couldn’t spread the smiles without you!

Insights into Smile Direct Club

Based on 18 survey responses
What people like
  • Ability to learn new things
  • Fair pay for job
Areas for improvement
  • General feeling of work happiness
  • Energising work tasks
  • Sense of belonging

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Overall rating

Based on 521 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.9 out of 5 stars for Culture

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