Smile Direct Club Employee Reviews for Treatment Coordinator

Working in very busy place with the very stressful manager is not easy especially when it's not taking actions after complaining about how hard is to cope

Pros

Free coffee sometime

Cons

Long hours and stress from manager

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Official response from Smile Direct Club

8 October 2021

Thank you for taking the time to leave us a review. We are concerned to see this as we want all of our team members to enjoy working at SmileDirectClub. Please reach out to your People and Organization Business Partner so that we can talk through your feedback. You can also send us an email at peoplesupport@smiledirectclub.com.

Do not waste your time !!

Treatment Coordinator (Former Employee) - London - 18 March 2021

Really awful experience, sold a dream that Will never come true . Seems like a great place to work from what they tell you , all about KPI’s. no care for the staffs well-being , over worked , and you will NEVER make the bonus . Think carefully before choosing to start here !! They take advantage of Dental nurses , you may think this is a step up to something new , to progress but it’s just a factory to make money , I feel like I wasted my time along with a lot of my colleagues who have also left !!!

Pros

None

Cons

Long hours, pressure from management .

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Official response from Smile Direct Club

26 March 2021

Thank you for sharing your perspective with us – I am sorry to learn this and this is certainly not the type of experience we want for any Team Member. At SmileDirectClub, our values and truths are built around providing an open and safe environment for all. We are taking active steps to always support our Team Members and acknowledge that we can always be improving. We would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.

Insights into Smile Direct Club

Based on 18 survey responses

What people like

Ability to learn new things
Fair pay for job

Areas for improvement

General feeling of work happiness
Energising work tasks
Sense of belonging

Please, look elsewhere

Treatment Coordinator (Former Employee) - London, Greater London - 19 September 2020

Beware... job was nothing like what I was sold on interview. “Great place to work!!!” Bunch of fake dreams. Employees are treated terribly, overworked and under appreciated, poor leadership. Absolute chaos. Not to mention they’ve changed their company plan 3 times within the past year, lying to current or potential employees. Unrealistic metrics with insane work hours. Absolutely no work/life balance. You will hate life.

Pros

Cool uniform; jeans, grey t-shirt, some snacks

Cons

Pressure to sell, micromanagement

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Official response from Smile Direct Club

1 December 2020

Thank you for taking the time to leave us a review. We strive to make our job descriptions and scheduling needs as clear as possible. We are a development focused business and encourage all team members to have meaningful career conversations with their leadership. We would welcome any other feedback that you may have on how we can continue to improve to support our team members. Please feel free to send us an email at peoplesupport@smiledirectclub.com.

Opaque business practices

Treatment Coordinator (Current Employee) - London, Greater London - 8 September 2020

Not much honestly. Smug senior management.Devious attitude towards employees. It’s backstabbing environment. Shady place to work.Bunch of retail/sales managers which have no idea about Dentistry.

Pros

Wages

Cons

Micromanagement

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Official response from Smile Direct Club

10 September 2020

Thank you for sharing your perspective with us – I am sorry to learn you feel this way about leadership and this is certainly not the type of experience we want for any Team Member. At SmileDirectClub, our values and truths are built around providing an open and safe environment for all. We have recently implemented leadership and development training and are taking active steps to support our Team Members during these unprecedented times. We acknowledge that we can always be improving and would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.

productive and fun work place

Treatment coordinator/ smile gude (Former Employee) - Birmingham - 23 January 2020

It was a pleasure to work in SDC , i had the opportunity to approach a different way of cosmetic dentistry. I had the most amazing and well trained manager from which i learn a lot in a short time that i had there, all the team in Birmingham is amazing very hard working and very focused.I will always recomand SDC as a working place in Birmingham

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