Smile Direct Club Management reviews

Management will use your personal life as gossip.They don’t respect you work to live not live to work and will expect you to cover over stores across the country at the drop of a hat. Pushing unhealthy products to innocent customers.Management showing off that her and bonus is higher than staff- lacks maturity Please note I worked at leeds

Pros

Wage is good

Cons

No work life balance

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Murky at best

SmileGuide (Former Employee) - London - 19 April 2023

Seems like good money, but they will grind up ypuvand your soul.This is not an ethical dental company, but a corporate machine. All glossy on the surface, but the higher management only looks at the bottom line and would sacrifice 10 good nurses to save a bad manager.There’s one prodict to sell regardless of the condition of the patient’s mouth. And everybody must be scanned, even if they have a cold sore.Generally toxic environment with a huge dental nurse turnaround. Beware.

Pros

Clean and professional looking

Cons

No carreer advancement, cult-like corporate culture, disregard for patient safety

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Simply the best company I have every worked for

Current Employee (Current Employee) - UK - 1 July 2021

What a great company, fantastic product, super culture, and very supportive management. Yes, demands can be high so you certainly need the right level of energy and passion. The business constantly evolves, especially over the past 18mths. Many examples of super career progression for those that want it. Would have no hesitation in recommending SmileDirectClub as a great place to work.

Pros

Fast paced, exciting, constant evolution, real desire to delivery great Cx service

Cons

Not your normal 9 to 5 job - is this really a con though!!

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Official response from Smile Direct Club

6 July 2021

Thank you for taking the time to leave your feedback. Everyone's voice matters and we are so happy to hear you are enjoying your journey at Smiledirectclub.

Do not waste your time !!

Treatment Coordinator (Former Employee) - London - 18 March 2021

Really awful experience, sold a dream that Will never come true . Seems like a great place to work from what they tell you , all about KPI’s. no care for the staffs well-being , over worked , and you will NEVER make the bonus . Think carefully before choosing to start here !! They take advantage of Dental nurses , you may think this is a step up to something new , to progress but it’s just a factory to make money , I feel like I wasted my time along with a lot of my colleagues who have also left !!!

Pros

None

Cons

Long hours, pressure from management .

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Official response from Smile Direct Club

26 March 2021

Thank you for sharing your perspective with us – I am sorry to learn this and this is certainly not the type of experience we want for any Team Member. At SmileDirectClub, our values and truths are built around providing an open and safe environment for all. We are taking active steps to always support our Team Members and acknowledge that we can always be improving. We would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.

Please, look elsewhere

Treatment Coordinator (Former Employee) - London, Greater London - 19 September 2020

Beware... job was nothing like what I was sold on interview. “Great place to work!!!” Bunch of fake dreams. Employees are treated terribly, overworked and under appreciated, poor leadership. Absolute chaos. Not to mention they’ve changed their company plan 3 times within the past year, lying to current or potential employees. Unrealistic metrics with insane work hours. Absolutely no work/life balance. You will hate life.

Pros

Cool uniform; jeans, grey t-shirt, some snacks

Cons

Pressure to sell, micromanagement

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Official response from Smile Direct Club

1 December 2020

Thank you for taking the time to leave us a review. We strive to make our job descriptions and scheduling needs as clear as possible. We are a development focused business and encourage all team members to have meaningful career conversations with their leadership. We would welcome any other feedback that you may have on how we can continue to improve to support our team members. Please feel free to send us an email at peoplesupport@smiledirectclub.com.

Insights into Smile Direct Club

Based on 18 survey responses

What people like

Ability to learn new things
Fair pay for job

Areas for improvement

General feeling of work happiness
Energising work tasks
Sense of belonging

Opaque business practices

Treatment Coordinator (Current Employee) - London, Greater London - 8 September 2020

Not much honestly. Smug senior management.Devious attitude towards employees. It’s backstabbing environment. Shady place to work.Bunch of retail/sales managers which have no idea about Dentistry.

Pros

Wages

Cons

Micromanagement

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Official response from Smile Direct Club

10 September 2020

Thank you for sharing your perspective with us – I am sorry to learn you feel this way about leadership and this is certainly not the type of experience we want for any Team Member. At SmileDirectClub, our values and truths are built around providing an open and safe environment for all. We have recently implemented leadership and development training and are taking active steps to support our Team Members during these unprecedented times. We acknowledge that we can always be improving and would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.

AVOID. Listen to the bad reviews!!

Smile guide (Former Employee) - London, Greater London - 8 January 2020

The pays great, right? Money isn't everything! They will sell you a dream in the interview then make you work like a dog, change your shift patterns, store and days when they feel like it. No work or life balance. Management will lie to you and manipulate you into thinking everything they’re doing is a great opportunity for you to develop! Please avoid. You’ll only regret giving up your job!!