Smiles Dental
2.3 out of 5 stars.
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Smiles Dental

Smiles Dental Employee Review

very fast paced and enjoyable place to work

This is a very busy place to work. Has a very large team with good group of staff to work with. City centre location makes it very accessable for staff and patients alike.

Ratings by category

5.0 out of 5 stars for Work/Life Balance
5.0 out of 5 stars for Salary/Benefits
5.0 out of 5 stars for Job security/advancement
5.0 out of 5 stars for Management
5.0 out of 5 stars for Culture
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Similar reviews

Cliquey and very badly run

Owners have no idea as to what's involved in running a dental practice. The manager is unqualified, but presumes she's right all the time. Owners seem scared of her, or are just too lazy to do anything about it. They regularly don't pay the staff on time, and stock is not available because they don't pay the stockist either. Constantly avoiding phone calls for unpaid invoices If your face doesn't fit, you will find yourself out of a job, for whatever reason they can come up with. Unless you're best friends with the manager, you'll never get a decent rota, or support at work. You can tell who the 'favourites' of the practice are, because they can get away with doing no work regularly, and nothing ever gets done about it. High level of laziness, especially one member. Clique-y management and absolutely no support. Regularly go through staff due to terrible pay conditions and work environment. AVOID AT ALL COSTS!


Patients are great


No support, unorganized, untrustworthy, bad attitudes, late pay
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Practice manager

This is a very busy NHS practice with five fully utilised surgeries, a £750,000 NHS contract and a number of private patients. I am responsible for running the practice, liaising with head office and other practice managers to help improve the business, making sure the dentists and staff provide the best care they can, safeguarding children and vulnerable adults, allocating the UDA target accordingly, organising staff training and providing staff with support. Achievements  Became CQC Registered Practice Manager  Fulfilled NHS Contract (Kings Heath had never achieved this before)  Increased Private revenue by almost 100%  Training Champion for IT processes  Brand Champion for Smiles Dental  Commercial Content lead for rebrand and website  Special Project Manager for Regional Manager
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high end dentistry

I am mainly in the decontamination , however have worked with all staff dentist,hygienists and reception . I have learnt about orthodontics , implantation and bone grafting whilst being at this dental surgery . Each surgery and dentist have their own unique way of working and what they require.


you get to see non regular dentistry procedures


not enough work or hours
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Overall rating

Based on 62 reviews

Ratings by category

2.6 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.1 out of 5 stars for Job security/advancement
2.2 out of 5 stars for Management
2.4 out of 5 stars for Culture

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