Work wellbeing score is 61 out of 100
2.2 out of 5 stars.
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SMS Plc Employee Reviews

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Location
United Kingdom96 reviews

Ratings by category

2.3Work-life balance
2.5Pay & benefits
2.3Job security & advancement
1.9Management
2.0Culture

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Found 96 reviews matching the searchSee all 98 reviews
engineertreatedsupportpoorissuestartmanagerstaff

Lots of opportunities for overtime

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The most useful review selected by Indeed
Professional and informative great training and high standards for safety managers are approachable and relatable.
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No work/life Balance

It's a shamble of a company to work for at the moment, giving engineers unrealistic amount of jobs to complete excluding emergency jobs. On the phone with managers and dispatchers forcing you to do overtime and pick up extra jobs. They want Minimum 4 Duals doesn't matter if its in 4 different postcodes! SMS will promise Upskilling opportunities and flexibility before you join, but once your here good luck.
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Insights into SMS Plc

Based on 46 survey responses
What people like
  • Fair pay for job
Areas for improvement
  • Sense of belonging
  • Energising work tasks
  • General feeling of work happiness

productive, good pay

good company to work for, pay is good managers have unrealistic targets, you will have to travel quite a bitovertime, weekend work, and out of hours so you an make decent money
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Avoid

This is a cleeky, all woman work place where everyone gangs uo on new starts. The management is horrendous and VERY unapproachable! I wouldn't wish my worst nightmare to work herei have never felt so untreated in a work place in all of my life!

Pros

None.

Cons

None
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Official response from SMS Plc

7 November 2023
Thank you for sharing your experience, however we are disappointed to read your comments. We’d really like to discuss the concerns you’ve raised so please get in touch with the HR team via hrglasgow@sms-plc.com

So bad

Unfairly dismissed , team leader kicks anyone out over mistakes that were non existent , Poorly trained , poor service and care from team leaders only care about bookings
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Official response from SMS Plc

7 November 2023
Thank you for sharing your experience, however we are disappointed to read your comments. We’d really like to discuss the concerns you’ve raised so please get in touch with the HR team via hrglasgow@sms-plc.com

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Some people are okay

A lot of people leave due to people in there are not too nice. Avoid if possible. I had people being horrible towards me I contacted them about it they ignored me
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Official response from SMS Plc

7 November 2023
Thank you for sharing your experience, however we are disappointed to read your comments. We’d really like to discuss the concerns you’ve raised so please get in touch with the HR team via hrglasgow@sms-plc.com

Terrible place to work

Management are terrible don't care if you have mental health issuesTraining was poor. Not enough training for calls, systems, not very organised.Positives: nice colleagues, team leader was nice.Too much pressure to hit targets, no work from home option have to wait 6 months.work environment terrible, very loud and noisy.Very busy placeJob was boring.Advice to managers: Training needs to be more intense in terms of crm system, and need at least 4 weeks for the call training

Pros

Good colleagues, nice team leaders

Cons

Too much pressure to hit targets. Training not organised.
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Would Not Recommend

not a good place to work atmakes you feel like a robot constantly have to sit at your seatmakes you feel so reprimanded and restricted.some people are nice but the majority just gossip
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Started off good

Company started off good until they make promises of opportunities then pull them away because they don’t want to lose dual fuel guys. Terrible logistics planning, barely work in given postcode area. No bonus system for those that work hard and safe. If you finish your own work in good time you will be loaded up with slower engineers work that gets handed back left right and centre. Demoralising when you all get paid the same but skill levels are not. Upskilling doesn’t mean a benefit to you whatsoever. If anything it will only add to travel distance.
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Going downhill

- reducing breaks- unrealistic targets with huge amounts of pressure to achieve them- recently changed the bonus structure which has reduced bonus- team leaders are unsupportive when you have any issues but constantly increasing pressure for targets
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Official response from SMS Plc

7 November 2023
Thank you for sharing your experience, however we are disappointed to read your comments. We’d really like to discuss the concerns you’ve raised so please get in touch with the HR team via hrglasgow@sms-plc.com

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Very poor work life balance.

Worst metering company I have personaly worked for only thing good is the salary compared to other companys, unfortunatly the amount of work scheduled each day, constant pressure from back office to pick up extra jobs and and emergencys out weighs this benifit. Would not recomend this company has no consideration for work life balance.

Pros

Pay

Cons

No work life balance, lack of support
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Boring and repetitive

You can’t do anything, short breaks no comfort break’s constantly taking calls makes you depressed. They are constantly monitoring you but at the same time won’t tell you how to improve.
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Shockingly bad

Hands down the worst company I’ve ever worked for. Total lack of organisation. Total lack of common sense. HR department missing in action. Inept office staff, management are pure yes men. Not enough people answering phones, training facilities are laughable. Avoid like the plague. In fact, if you have the choice between the plague and SMS, opt for the plague.
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Official response from SMS Plc

7 November 2023
Thank you for sharing your experience, however we are disappointed to read your comments. We’d really like to discuss the concerns you’ve raised so please get in touch with the HR team via hrglasgow@sms-plc.com

Productive and Fun

Nice place to work, sometimes under pressure to perform, very nice colleagues and management. Day to day work can be repetitive however incentives make the place more fun.
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Extremely unorganized

The company is unorganized will send you around all four corners of London within a day. Expect you to be on time even though they stretch you thin, they don’t care about your opinions basically put up and shut up

Pros

Well paid

Cons

Long commutes unorganized location structure
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Wow

I have worked in a few call centres in my time but this takes the biscuit. You basically harras people into getting a smart meter fitted. If the customer says no you fail your call for not 'objection handling' (arguing with them). Unless the customer says 'never call me again' or 'take me off your list' the automatic dialler you work on keeps ringing them until they give in or go insane. In my brief time there they took away a five minutes per day comfort break and expected you to go to the toilet on your breaks/lunch. Shocking. By now they are probably asking employees to eat their lunch on the toilet. If you are interested in non-existent management, an atmosphere of a hostile school playground and being treated like a naughty robot - this might just be the job for you.
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joke of a place

literally a highschoolplayground, they hire absolutely anyone and everyone fire people whenever they want, boring and monotonous job, no progression, micromanaged
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Great Place

Great place too work and great pay. Great ma management. Always worked in my own area. Great planning. Very easy work. Could easily balance home and work life 👍🏽
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Great potential but some unpleasant culture

Company trying to scale up and adapt to its considerable growth - which it's doing with very varying success. It's in a great industry but there is a counter culture whereby the directors at the top tell you "we're not a bunch of tree huggers!" and can be very derogatory to staff who are simply trying their best to deliver great results. Very demotivating to work under these circumstances, especially when it's clear that the company has such great potential to scale up whilst supporting the UK's carbon neutral targets.
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Official response from SMS Plc

7 November 2023
Thank you for sharing your experience, however we are disappointed to read your comments. We’d really like to discuss the concerns you’ve raised so please get in touch with the HR team via hrglasgow@sms-plc.com

Mixed Bag

Great management team and very supportive environment on a base level but higher ups care little about entry level staff. Very unequal in regards to team salaries and development and higher up don’t listen to the suggestions from workers to help improve retention of staff etc
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Worst company ever!

Worked here for way too long, and never once seen any sort of appreciation. It’s all just numbers to theses guys! They have so many unreal targets to try and achieve with a bonus structure practically impossible to achieve. You are paid basic minimum wage to harass poor people into having a smart meter, ever call is recorded and listened too by management and you get scored on the basis if you forced them enough without getting the company into any trouble.
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Overall rating

Based on 98 reviews

Ratings by category

2.3 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
1.9 out of 5 stars for Management
2.0 out of 5 stars for Culture

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