Solus Accident Repair Centres
3.7 out of 5 stars.
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Solus Accident Repair Centres Employee Reviews

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3.7Work-life balance

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Outstanding company to work for!

Featured review

Solus Accident Repair Centres selected this as a representative review
From day 1 of being contacted by Solus regarding my job application, every member was extremely nice and very professional. Very smooth process up to a relaxing interview environment, all in all best experience i have ever had when applying for previous jobs. Solus had been outstanding and very supportive to all the staff for the new Bolton site at these unprecedented times with Covid-19, which caused a delay in the site opening date. Solus decided to team us up with Warrington until Bolton could open, this was a real eye opener into how happy staff were within the company and showed how important teamwork moral is, everyone in Warrington professional and courteous. Great company come join us!
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I wouldn't recommend my friends or family to work there

Management is bad Long hours Good pay no communication Management dont support you if you have any problems with customers...They use people it's alabaster money for them

Pros

Good pay

Cons

Bad management
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Avoid.

Doing a four month stint here, within the first two weeks the entire department was culled down to two heads and then down to just me once the other guy had finished his four week notice.No attempt was made to lighten the workload for myself, resulting in frequent long hours to try and keep the 'shop running which of course went unpaid. Breaks were also missed to try and keep on top of workload, not by choice. Management don't really care about individual wellbeing here, much like any other organisation. Just a cog in the box as it were.Some help came and went, but the department was very much being run entirely by myself, a new hire with next to no experience and very little training.Put simply, find somewhere else.

Pros

None

Cons

The Job.
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3 years as MET Technician

As soon as you need support like flexible hours to support your family problems start,The covid19 pandemic has highlighted Solus's true priorities which is definitely not the wellbeing of its employees,Temperature checks hours after people come on site, failure to report multiple cases to the local covid19 health team,Closing depot's in low inflation areas while keeping Erith open which is at the centre of the worst infected area ,Bring in staff from other areas and failing to deep clear as promised, But if you try highlight the issues you get bullied by management and sacked .

Pros

Good wages

Cons

Very bad line management which only sees employers view, even worse upper management completely out of tuch
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Official response from Solus Accident Repair Centres

18 February 2021
Firstly, I would like to thank you for sharing your review. Solus as an employer will accommodate where possible flexible working if it is viable for the business. We also take every step possible to ensure the safety and well-being of our team, so I am very surprised to hear some of your comments. Solus employees are temperature checked regularly throughout the day and any off-site employees are checked on arrival, all are required to socially distance and fully provided with PPE. We have also altered our sickness policy to give full pay which encourages people to stay at home if needed keeping them and our other team members safe. I would welcome more detail from you so I can investigate this further. samantha.ranger@solusarc.co.uk
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Best move I ever made

Well looked after during Covid 19. 100% pay top up and constant communication from the team while I was off. Glad to be back and working with my team. Totally safe environment on the shop floor. Masks, distancing, temperature checks and lots of sanitisation

Pros

Support

Cons

Can have some long hours
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Forward thinking

Been working for solus for two years now and have loved it. We have been given the new moonwalk paint system to try and it has changed everything. It’s nice to trial new technology for the company and be asked our opinion. Because of our trial it is being rolled out across all our sites. Solus will always ask you what you think and get you involved
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Caring employer

Recently I have just returned to work after being Furloughed by Solus and I just wanted to thank them for everything they have done during this pandemic. Initially I worked from home to ensure that my elderly parents were safe, over time when the schools shut this flexibility was equally as important for looking after my son. They gave me time and flexibility to help home-school him. As things progressed for the worse in the world I was Furloughed. Anyone who this has happened to I’m sure will tell you it can be a worrying time. Solus ensured that I had regular communications regarding the business decision making and at no point was I kept in the dark. Thankfully Solus topped up mine and everyone else’s salary to 100% to make sure we were al provided for during this time. I can’t say how grateful I am to work for such a kind and caring company. Thank you Solus and I am so glad to be back

Pros

Lovely Management
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Premier League

Culture change over the recent years has really marked Solus out to be different, the focus is always on the customer and getting it right first time what ever it takes. The equipment provided is always maintained and this gives you pride in looking after it. Solus are also not afraid to spend money on new tools to make are jobs easier. It is a shame that I had to move on however I needed to relocate and there was not another Solus in my new area. Maybe in the future ? Management are flexible and give and take was the way they worked. Team work is the way forward.
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Challenging and funplace to work

My skill set has increased so much since I started working here and I have been promoted. It is fast paced and challenging but also a great crowd to work with. The company have great innovative ideas moving forward so the future is looking good !
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Rapidly growing advanced business with strong leaders

The business is exceptionally customer focused which makes for a rewarding working environment. We all know the difference we can make daily. The new drive of our leaders to challenge the norm and make a difference to this industry is inspiring
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Wouldn’t recommend

I have been treated unfairly to others at solus accident repair centres on numerous occasions. Management are rude and unsympathetic always to busy when you want anything but quick to jump when they want something
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Best place I have worked.

Best place I have worked. Fun but hard working. Good work mates more like a family. I've learned a lot with this company. Always busy which is good. Great support from the management.
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Fun Workplace

Day to day able to have a great laugh amongst team. Everyone is able to integrate despite what department they are part of. I personally learned how to work collaboratively within a team. The most enjoyable part of my job was the people around me.

Pros

Paid break

Cons

Early starts
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Beneficial insight into the workplace

A typical day at work began at 6am. The first task of the day was to check which car parts were required to repair damaged vehicle's. I would have to regularly check the CCTV to ensure the site was a safe environment. Throughout the day, I would make tea and coffee for the mechanics, as well as the office staff. On a couple of occasions, I assisted the mechanics in removing various car parts, including bumpers and lights. I also helped valet the cars, ready for customers, once the vehicles had been repaired. Throughout my work experience, I learnt a range of different skills, such as, interacting with customers and being part of a team. The manager was very supportive, encouraging me in all tasks. The culture there was very much working as a team to get the job successfully completed. The hardest part of the job was a 6am start. The most enjoyable part of the job was learning to dismantle parts from the cars.
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Good place to work

Working with reasonably nice people and dealing with some very nice people. Spend a lot of time out of the office driving vehicles to and from customers. Best part of job was being out and about for much of the day worst part was being stuck in occasional traffic jams.

Pros

Out and about driving for much of the time.

Cons

Stuck in occasional traffic jams.
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Was good first place to see how things work

Had to mix paint all day which was more mesmerizing than anything else had to take parts of cars off sheet them up cover and prepare for respray in he giant oven

Pros

Top lads

Cons

Didn't last long
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Below average work place, decent money

Management needs managing as everyone interferes with other departments duties and does more harm than good. Money was the only good thing about the job to be honest. Location is horrendous.

Pros

small office environment, good money, career progression.

Cons

Long hours, Bad Location, Messy management, short lunch, no parking
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good company

good company, friendly but time consuming and growing business left for personal reasons overall ok place to work, i am not sure what else you want me to write here
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one of the best

great working environment, fantastic work colleges, only downside was the bonus system, running an accident repair system on a time in motion system on a job where no 2 jobs are the same, to me is bad. servicing a car, oil filters and the like is the same on any job, but accident repair.
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Good salary and benefits

The company benefits that you can receive after the probationary period are very good. Salary is also very good for the roles that colleagues undertake. Friendly workplace and reliable colleagues
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Factory not workshop

People not imported for them. If you need something always problems. Time and productivity only mater for management. Give you a lot promises when you start and don't keep them at all. If you are painter don't think you are be paint there. 90 % off your work time you will be preparing cars for others older workers. They expect really good quality job from you, which is good think for customers.

Pros

good salary, all documents always on time.

Cons

you are just worker not human. give you nothing take every think
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Overall rating

3.7

Based on 24 reviews
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Ratings by category

3.7Work/Life Balance
4.0Salary/Benefits
3.5Job security/advancement
3.5Management
3.6Culture
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