SOUTH WALES POLICE Employee Reviews for Handler

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Job Title

Handler3 reviews

Location

United Kingdom3 reviews

Ratings by category

3.2Work-life balance

3.7Job security & advancement

3.0Management

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Found 3 reviews matching the searchSee all 82 reviews

officer public rewarding dealing long career shift support

Not for the faint hearted!

999 Call Handler (Current Employee) - Bridgend, Bridgend - 2 September 2023

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This job can be extremely challenging and demanding but also supremely rewarding. The emergency calls dealt with range from deeply disturbing, to exhilaratingly exciting to hilarious/ mind-blowing and sometimes all of these within the same hour.There is always someone to refer to for the more complex situations but be prepared to constantly be alert, think on your feet and act immediately with confidence. Negatives - you will be micro managed within an inch of your life. On a 10 hour shift, you're entitled to a 45 min mealbreak and a couple of very quick toilet breaks. It is very full on with no downtime (except maybe towards the end of a busy nightshift). It can be very draining.Positives- there is no feeling like playing your part in saving someone's life or assisting your caller whilst they are experiencing the very worst moments of their lives. It can give you an enormous buzz and feeling of satisfaction. N.B being a radio dispatcher is unbearable at the moment. The volume of incidents you are expected to deal with is impossible for even the most experienced member of staff. If things go wrong, the results can be catastrophic for both members of the public and the dispatcher. The Organisation spout all the right platitudes but if things go wrong, expect to be in the firing line.

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Great career prospects/room to grow

Call Handler (Former Employee) - Cardiff - 7 July 2017

Whilst often working in a high pressured environment due to the nature of business, the opportunities to further your career are endless. Work life balance can sometimes be compromised but this can be resolved with the right management team on board.

Pros

Great pay scale

Cons

Long hours/often stressful demanding tasks

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Insights into SOUTH WALES POLICE

Based on 32 survey responses

What people like

Support from manager
Ability to meet personal goals
Ability to learn new things

Areas for improvement

General feeling of work happiness
Time and location flexibility
Overall satisfaction

Excellent Experience

Mounted and Dog Police Handler (Former Employee) - Bridgend, WLS - 4 July 2014

helped me gain knowlegde of a possible career opportunity in the future and also got my knowledge of how that section of the police environment worked.