Work wellbeing score is 66 out of 100
3.3 out of 5 stars.
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Spa Medica Employee Reviews

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United Kingdom121 reviews

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3.4Work-life balance

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Challenging but fun

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It's not for everyone and the atmosphere in the call centre can be toxic and management are okay depending on who you are.
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Generally very good

Generally a good company which gives you the autonomy to get on with your role. Regular bonus payments and quarterly snack treats are a nice addition. Overall management is good but communication could be improved across the board. Lots of opportunity to develop the role and into different roles within the company. Recently launched an apprenticeship scheme for staff to develop their knowledge and skills. Weekend work required at times but no additional payment for this. No fuel card or benefit in kind so costs staff to get round visits or meetings. Maternity policy incredibly poor and gives along with sick policy.


Opportunity to progress. Job stability


Poor sick & maternity policies. No unsocial hours payments for weekend work
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Good Place to work

a good place to work. very good staff, shifts are good 8-4, helping and supporting staff. always ready to help. lot of perks and opportunities to grow with in the business.
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Ignore the negatives - give us a try

Lovely clean sites, a pleasure to work in. I started my career with this company at another site and it wasn't until I got to my current site, that I really felt welcomed and truly part of a team. We're not just colleagues, we're a team that are friends who work hard to make a patient's experience, a positive one. I feel my pay is fair, yes we'd all like a little more, but you are given plenty of opportunities to advance and pay is reviewed regularly. Twice yearly bonuses make you feel appreciated as well as all the competitions and monetary awards given in recognition of outstanding performance. I've not had to raise any concerns so do not have any comments to make in how they are handled. What I do know is that if something did arise, it will be dealt with professionally by our upper management. Personally, the flexibility shown to me in terms of shifts or time off, has really been outstanding. It has allowed me to maintain a good balance between work and home commitments.
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Disappointing, unprofessional, poor management, after more than a pound of flesh

10 hours , plus consistent travel, cover shifts and hotel stays. Poor accomodation provided (some hotels) , the management of this facility was, abysmally woeful. staff gossip was frequent and not a great environment to work in. The job advertised was grossly underappreciated. The amount of work they make one person do is very difficult.Completely out for profit margins over patient care.A tiring workplace with a severe risk to mental health. Avoid at all costs.




Everything was wrong
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Insights into Spa Medica

Based on 107 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to meet personal goals
  • Clear sense of purpose
Areas for improvement
  • Trust in colleagues
  • Fair pay for job
  • Energising work tasks

lovely place to work

Lovely staff good pay. Good hours and only four days a week plus a good opportunity for overtime at very god rates. Lovely to make the older generation smile
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lovely place to work

lovely place to work lovely work colleagues and supportive management and area manager is fantastic. Hospital is lovely and clean so it’s easy to maintain standards. Management in contact via enail and always address any issues accordingly.


lovely people to work with


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Everyone works together as a team and it works very well!

I only left as I relocated due to family living in a different district.I learned the importance of hygiene in a surgical work place.Management are lovely.Everyone is very friendly .working with lovely colleagues the hardest part of the job was home time.I
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Hated every minute

What is the best part of working at the company?People who work with make the jobWhat is the most stressful part about working at the company?Having to keep timed appts that just can't be keptWhat is the work environment and culture like at the company?Awful no work you hard to the bone What is a typical day like for you at the company?Absolutely awful, stressful, tiring
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Worse place ever

Executive Team are a joke.They don’t care about their employees- they will replace you 5 minutes later and don’t even try to keep great staff.New starters doing less work, being paid more… Working for this company demotivates you 100%. Worse job I’ve ever had. Don’t be fooled by the high pay- it’s a trick to get you in and use you. No flexibility in the role whatsoever. Too many micro managers.




Everything else
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Outstanding 😊

Outstanding team - very supportive management and company. Good rates of pay, excellent job satisfaction. Sense of feeling appreciated. Lots of learning opportunities.
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Friendly and supportive place to work

Staff are very friendly and always on hand to help with any questions or tasks during training. Lovely environment and nice people. The courses for training are also useful.
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Nice place to work

Nice place to work and full time is only 4 days a week.Always someone available to answer any questions you might have. Staff are lovely and make it a nice place to work
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Not satisfied with the local and regional management

Big issue with management -Luck of support , not welcome attitude, giving attention to gossip, manipulative managers, insulting people.Make you feel disrespected, not giving chance for improvement and development, was important only financial profit, no medical knowledge.


No applicable


10 hours most of the time per day
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Great company to work for

Involves driving a minibus taking patients to and from home for assessments and cataract ops only one set of upto 5 patients a day then you take them home, you kee the van at home and your day starts from home till you arrive back at home, you can spend 2-3 hrs at the hospital where you help with portering if needed.Overtime available some weekends Sat x 1 1/2, Sun x2 pay.2 x bonus a yr plus company Xmas parties, really pleasent staff better than average pay , not stressful


Time off in lieu during the week


Pay, great staff
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poor management, micro Management

I worked for Spa for 6 months, it was a stop-gap. They expected a lot from their Nurses, it was like a conveyor belt at times. I loved the patients, most of the girls. They had a high turn over of staff. Basically because of management who had his favourites.
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Good place to work

PROS- Great team, no two days are the same, always learning something. Manager for this specific hospital is brilliant, decent bonus.CONS- Regularly travel to other sites which can be 2hours away, pay doesn't reflect work load, no sick pay for a year (sick pay is awful). Favouritism.
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Nice place to work

Great colleagues, plenty of help when I first started. Kept very busy your days fly by, only downside is not a very long lunch break for a long day.
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Nice place to work

Good place to work for admin/ data inputting experience. Weekday hours and enjoyable team to work with. Would recommend to work here. Only moved for job closer to home
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For those who like to help others

It's like a little family. The patient coordinator team is a small close knit team of 6 total who work closely with the clinical teams. Arguably the the core of the hospital who help start and close the day. You need high levels of accuracy and have a good level of compassion and understanding as the patients have poor vision and may need extra assistance. It can be a very rewarding role but the days are long (but they also fly by). You won't get bored.
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Overworked / long days / short break/ all about the money

Desk staff are expected to run a clinic , organise paperwork and files , complete full administration task whilst doing all of this at the same time , whilst answering phone / email requests and request from clinical staff members plus all the filing for every clinic every day and also look after all the patients in the waiting room. Clinics often overrun and clinics put on every weekend which is overtime but getting more and more oushed to cover them as they open then every week .Was nice when I started but now they just think about the money not the patient and defiantly not the staff that work so hard . Management never know what we do yet alk tell us we should do it easily
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Overall rating

Based on 129 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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