Specsavers
Happiness score is 45 out of 100
3.3 out of 5 stars.
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What advice would you give the CEO of Specsavers about how to improve it?

15 answers

  • Make sure all store management and directors are being fair treatment of staff and support for staff with disabilities.

  • Pay sick leave on the first day of absence for staff of all branches with a minimum of 12 months service. At present the first 3 days are unpaid for all staff.
    Currently the arrangements differ by branch and all branches should have identical terms.

    A responsible employer should pay their staff sick pay.

  • Listen to and take on board what the staff say and feel.

  • Listen to and take on board what the staff say and feel.

  • Make sure that the directors don’t include family in the business since there’s always a point where they’re playing favourites, or applying rules to one person but not the other.

  • Related questions (more answers below):

  • Make sure directors are actually doing their job, our director at the stourbridge branch sits upstairs all day and does half a job, like telling patients he will call them back and doesn't or not bothering to put orders through correctly, cutting corners in the process, resulting in unhappy patients and making the specsavers brand look bad, also pay different staff more for higher roles as a meet and greeter gets paid the same as an optical assistant or a dispensing optician.

  • Having a management team that don’t bully you.

  • To support new members of staff. Management don’t do this enough and the kick off when you’ve made a mistake.

  • Ensure that there is sufficient training for new employees and that there are job specs which can be followed.

  • Being on reception all day is tough on feet..need to be able to sit as well as stand. Also pay is not comparable to alot of customer service office environments, as Specsavers isn't really a regular retail store, it's more in-depth than just retail, so should be paid accordingly.

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