Spicerhaart Employee Reviews

What is the best part of working at the company?They have good training programs What is the most stressful part about working at the company?Their senior management team and HR team are a shambles. They also never promote from within and hire people who aren’t experienced and pay them more than long standing experienced staff What is the work environment and culture like at the company?In my direct office, lovely , but as a whole company… it was toxic as experienced king standing staff were not recognised at allWhat is a typical day like for you at the company?Lovely within my office but it’s the head office and senior management that’s the problem

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Shame I cannot give 0 stars

Administrator (Former Employee) - Croydon - 28 November 2023

Not possible to give 0 stars unfortunately.This is the worst company I worked for and wouldn’t recommend it to anyone.Besides treating staff like numbers there is also a threatening attitude after you leave this company. You also get blackmailed if you don’t do what is asked.Not sure if the owners know but it would be nice to give them heads up.

Pros

Nothing

Cons

Everything

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Be cautious!

Area Partner (Former Employee) - South West - 25 July 2023

I joined during a period of scaling back up of Spicerhaart after they made 300 people redundant as soon as the COVID epidemic started. I had real hesitations and concerns, but was reassured by the EAD and MD at the time that the investment promised for cold starting the area I would be leading would be seen through. Sadly, this proved not to be the case with zero investment in the premises which had been mothballed for 2 years nor was the marketing investment seen through, I was then one of we believe around 70 to be made redundant shortly before 2 years service. Be VERY aware of a repeated pattern if considering a role here

Pros

Pay competitive, extremely capable EAD (estate agency director) in my case

Cons

Poorly executed business planning without financial commitment, very much an attitude of people being disposable

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Dreaded every day

Personal Move Assistant (Former Employee) - Colchester, Essex - 1 June 2023

Awful. Seemed inviting at first. Management are like kids in a school playground, sending messages back and forth all day long making nasty remarks about employees. Hours and hostile work environment are draining and pay is bare minimum. Never constructive feedback, particularly high level of staff turnover says it all. A dull, hostile, anxious and over all toxic working environment. Managers will have less senior or new members of staff working to the ground whilst sitting chatting all day but if you go a second over your 10 minutes personal time per day, it’s docked from your pay and you get screamed at. No interest in staff well-being what so ever. Was a new starter and had issues with a headset, resulted in being scrutinised for not handling calls properly. Horrible company to work for, awful pay, dreaded waking up in the morning. There’s a reason there is SUCH a high turnover off staff and that no one lasts long. 100% agree with the majority awful reviews on here.

Pros

None

Cons

Everything

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Competitive but stressful

Senior Negotiator and Lister (Former Employee) - Colchester - 30 June 2022

Enjoyed my time was stressful and competitive hard to progress but I eventually did and then put my abilities to there best use and was very successful

Pros

Company cars

Cons

Long hours to achieve what you need

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Insights into Spicerhaart

Based on 23 survey responses

Areas for improvement

Trust in colleagues
General feeling of work happiness
Energising work tasks

Avoid. Avoid. Avoid

Lettings Negotiator (Former Employee) - Colchester, Essex - 3 February 2022

The most awful company to work for. Under stress all the time. Seriously bad environment. Uncaring. Competitive. The way to move up is to dress up for the lads and then you'll get promoted. Wish I was kidding. I saw so many young women losing their identities to fit the mould because the expectation on you to dress a certain way was so great in order to be successful and even liked. I wouldn't and didn't try and fit in to be somebody that I'm not, so I was the outsider, and even without the office politics, it was the most stressful, thankless, and awful job I've ever had the displeasure of accepting.

Pros

Absolutely nothing.

Cons

Everything. And then some.

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Steer clear!

Property Management Manager (Former Employee) - United Kingdom - 26 January 2022

After nearly two years, excelled at my role and turned the area around but received no thanks or recognition. I'll mannered and ungrateful management.No support when neededConstant pressure from management who are not interested in you but just numbers!Expected to work ridiculous hours with no work-life balance at all and still that was not enough!No support when received verbal abuse from another member of staff on several occasions.Staff turnover is constant.Not even a phone call from my upline when I resigned or during my Notice period.

Pros

None

Cons

Long Hours Management Unrealistic expectations

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Property managment

Property Manager (Former Employee) - United Kingdom - 16 December 2021

Property management turnover is very high, generally due to constant push from management for nothing in return, life-balance is not there 8:30-6pm and 2 Saturdays in the month 9-1pm and be prepared to work Bank Holidays.People coming and going, constant stress.

Pros

I think only company car

Cons

Long hours, low pay, whole department running like "headless chickens"

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A fast paced environment who reward those who are successful

Management (Current Employee) - Colchester, Essex - 14 December 2021

Hard work but you are rewarded for this. Plenty of development opportunities and incentives for high performers including trip abroad. If you ask for support this is always on hand.

Pros

Commission/bonus, incentives and hard work acknowledged

Cons

Covid restrictions

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Worst job ever

Personal move assistant (Former Employee) - Colchester - 27 November 2021

If you enjoy being gas lighted then work for this company! Being pressured to come in when your sick, which is absolutely ridiculous in a pandemic, deducting your pay check if you dare to go 1 minute over your 10 minute per day allowance for toilet break...pressure to self learn whilst doing several tasks simultaneously- all for barely above minimum wage! No allowances for anyone that has a different style of learning, don't even think about asking for extra training!

Pros

There are none

Cons

You will be under pressure constantly

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Personal Move Consultant

Personal Move Consultant (Former Employee) - Colchester, Essex - 15 October 2021

Flourished title for a Customer service agent.No Management support, always critical and never complimentary. Inflated sense of self.Management expect staff expected to do admin tasks such as floor plans and photo editing however management cant do the jobs themselves.Program and system training video based and done while on calls which is difficult and you get reprimanded if you don't remain on calls or do training at the same time, reducing the quality given to clients.Older staff are arrogant and lazy and expect new staff to carry the work load while they converse and muck about. If queries continue past your shift time its your problem, you dont get paid but if you are 1 minute late they are on your back.Promise of internal growth but promotional roles filled externally.Overall a complete joke

Pros

You get a salary

Cons

Overworked, underpaid, undervalued, treated badly

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Changing goal posts

Manager (Former Employee) - Colchester, Essex - 6 August 2021

Dis-organisation throughout, friendly team mates however one actually was suspended through threatening murder and still returned to work. Ridiculous Ethics

Pros

Vending machine

Cons

Unpaid hours

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Awful company

Branch Manager (Former Employee) - Wolverhampton, West Midlands - 4 June 2021

Think twice about taking a job with spicerhaart. They'll make you think you're part of the 'family' but drop you as quick. Commission is awful. Hours are long and little thanks for it

Pros

Non

Cons

Long hours, poor commission

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Bad experience

Personal Move Assistant (Former Employee) - Colchester, Essex - 25 May 2021

I enjoyed the job up until around a year ago. The pandemic hit, was furloughed around April time which was fair and then taken back. From the day I came back to Spicerhaart nothing but regret in my mind. New management took over and they were not interested in staff well-being only how much money you were making them. Under constant pressure and as I said you were not checked upon. You only heard from management if you were doing something wrong. All the staff I’ve spoken with are unhappy the reviews on here speak for themselves.

Pros

Pay ok

Cons

Stressful work. Under appreciated

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Over worked under paid

Property Manager (Current Employee) - Head Office - 11 March 2021

If you work hard you get nowhere, if you are a brown nose you get far. Not a good environment for your confidence or self esteem. Promises of promotion if ..... but it never happens even if you hit targets. Restructuring means demotion

Pros

Varied work

Cons

Unrealistic targets, incentives of trips abroad very few workers go but all management go

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Busy but fun team led culture

Second Line Support Analyst (Former Employee) - Colchester, Essex - 7 January 2021

A great place to work, great team culture, super inter company culture and events. Good company investment into its IT infrastructure. Approachable c level management.

Pros

A great team

Cons

Small team, busy busy busy

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No job security, stressful work

Personal Move Assistant (Former Employee) - Colchester - 12 October 2020

The team are lovely, supervisors are a mixed bag and management couldn’t care less. They let a lot of people go just before lockdown, no furlough, and it’s pretty stressful.

Pros

Free coffee

Cons

No job security

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Like to be shouted at?

Agent (Former Employee) - Essex - 12 August 2020

In all honesty the staff (not management ) were the only good thing, oh and maybe the sandwich lady. There was no job progression, if you wasn't hitting target you was shouted at in front of the whole centre. Training was not really there you would just sit with someone and told to watch then expected to go solo after. if management didnt hit their target they would take it out on individuals . saw staff walk out many of times after confrontation with a manager Not professional at all. They would judge everyone coming in for an interview based on what they look like. Sink or swim they say..

Pros

the agents

Cons

being shouted at all the time, lack of progression, poor management, lack of support

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Absolutely awful

Branch Manager (Former Employee) - Wolverhampton, West Midlands - 28 July 2020

Worked with Spicerhaart for 9 months after being in estate agency for 17 years. Awful company talk all about 'family' would not want to be in their family if that's how they treat family. Ridiculous targets, threats of job loss if not hitting them. I've worked for bigger corporate companies and have never wanted to leave a negative review but Spicerhaart must be avoided at all costs.

Pros

Non

Cons

Low commisson. Long working days

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Very poor

Sales Negotiator (Former Employee) - Cheshire - 3 June 2020

Worst company I have ever worked for. Negative signs from the start, I went in for 2 ‘interviews’ within a 4 month period not once was I asked any relevant questions. Very slow process. Once I started I was unable to work on computers for the first 2 weeks as my employee number wasn’t ready. I had no training and was just expected to work as a fully trained sales negotiator, baring in mind I had never worked in this line of work before. The worst management, which was known to the other employees also. No support and was just left to my own devices. Commission for a sale of a house is diabolical. Work and life balance was awful, had to work every Saturday and never 2 days off together. No furlough, no reason as to why, no expenses paid back, I could go on and on... you’re just a number.

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Over worked and underpaid

Negotiator (Former Employee) - Warwickshire - 1 March 2020

Initially I enjoyed working for this company however I feel one of the main problems was the regional partner who would consistently make you feel like you’re not very good at your job despite all the hard work you have put in. She was very good at criticising you and telling you what you had done wrong but wouldn’t give you any constructive criticism or any extra coaching to show you how it should be done. You would be made to feel like you should be grateful for being paid less than minimum wage as your basic salary for working 50 hours plus a week. I found the visits from the regional partner pointless as she would spend the day gossiping about other people in the region who she didn’t like. I felt very unappreciated and treated was like a child because you were constantly monitored. There was not much opportunity for career progression. Myself and my other colleagues were held back from progression by the regional partner. I was told I’m not hitting my unrealistic targets consistently so I won’t get a promotion but I wasn’t offered any help to try and improve this, I think the only way of getting a promotion here is if you were her favourite. It’s a shame because I did like the people who I worked with but because I wanted to have a life outside of work as well and this is just not possible with this job. I wouldn’t mind putting in all of this hard work if it was actually appreciated and reflected in my pay but sadly it was not. I would strongly advise to stay away from working at this company or at least in the Warwickshire region.

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