4.4 out of 5 stars.
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Spinal Homecare Employee Reviews for Caregiver

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Caregiver12 reviews
United Kingdom12 reviews

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4.0Work-life balance

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Great place to work

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I started with Spinal Homecare in February 2021. I had previous experience of care with other companies but not done live-in care before. The training and support given was at a high level which was suitable for me to carry out my job. If ever there are any issues with anything, management are always at the other end of the phone or email in order to offer support. Staff are assigned a mentor and the mentor will support in any way possible. The company works around your availability as much as possible. The job role is very rewarding and the company are supportive of their staff.
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Avoid at all costs

I worked for this company a few years back I’m not sure if anything has changed now but it was awful when I was there, management don’t care about the PAs, pay was literally minimum wage for doing a 2 persons job.


Free travel


Long hours without breaks
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Official response from Spinal Homecare

22 March 2022
Hi & thanks for your feedback, I’m sorry you had a bad experience whilst working for us. Lots has changed over the past few years, we have a new management team in place and as you can see from previous reviews, this doesn’t echo how other Carer/PA’s feel. I wish you all the best

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Great company to work for!

I am new to in live-in care, and am very impressed by the management’s efficiency and clear communication. The mandatory care course was well conducted (online due to covid) by very knowledgable staff which made me feel less stressed about my first assignment. The staff is always available for questions and support. Salary and benefits are very good, though personally I am finding the 2 week on 1 week off rota quite an adjustment. Some days are easier than others and it can be hard work - physically & mentally, so the 1 wk off is really a moment to catch up on rest.One has to be patient, willing to be the client’s arms and legs and do things the way they’d have done themselves, and be willing to go the extra mile and think on your feet. It can be very rewarding work though, giving back to others and getting paid well for your time.


Flexible work (hours & location), adding value to another person’s life. Good salary & benefits.


Long days, hard work physically & mentally.
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A company trying to sugarcoat its cracks.

Spinal provided me with excellent training however when I found myself in difficult situations with clients I was told it was my fault. I had been working ridiculous hours which wasn’t normal, I was told when I was exhausted and felt like I was going to make a mistake that we signed up for the working time directive. Pay / ok, could be better for the time and effort we put into the clients. Use your own transport, they will find the cheapest and most inconvenient train ticket for you. Joke.


2 weeks on/2 weeks off Training


Dog hours. Communication. Breaks
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Official response from Spinal Homecare

16 July 2018
I’m sorry to read you’ve had a bad experience. Please do contact Head Office / your manager to raise a complaint, enabling us to investigate the issues mentioned. Feel free to email me direct at glyn@spinalhomecare.co.uk and I will forward it on to the appropriate person. I look forward to your email Kind regards,Glyn RoseUK Recruitment ManagerSpinal Homecare Services

Great company

What a great company! 4 days of training down in Kendal which was very informative and helpful considering I had never done anything like it before. You can be placed anywhere and if you don't get on with your client don't worry, you don't have to go back again! it can be long days depending on your client or your days can go in pretty fast if you have an active or chatty client. I really enjoyed my time here and would recommend it to anyone but maybe not suitable of you have a family of your own as sometimes I was out for 3 weeks at a time.


money, free time, some clients


could be long shifts and sleepless nights at times
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Insights into Spinal Homecare

Based on 7 survey responses
What people like
  • Trust in colleagues
  • Overall satisfaction
  • Clear sense of purpose

It can be intense but really rewarding if your up to it.

Worked with spinal 6 months, I found it really flexible like I said it's intense and not for everyone but if you can manage the placements very rewarding, I have a regular client and find time for the gym and get my down time ect. They generally match clients and carers well. Have been able to take time off for travel and pick up plenty of work when I want so good in that aspect.


Flexible work.


Can be hard living away.
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Compensation work

Although I do not have much experience, I am satisfied with this work. We learn many things, especially helping others, feels useful. I have time for myself, reading, watching TV, contacting my family. I had a lot of support during the training, and the whole process of insertion in this work. Whenever I need help, the office staff is always available to me. I recommend you try it.


Time for me


Sometimes many hours
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Travel a lot

Isn't a stressful work Lerd a lot of interesting things The co-workers are great You travel all the UK You can do your own schedule, if you have a problem the company is understandable and you can have your time off
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I am currently working as a Carer to spinal injury clients in their homes. My duties include personal care tasks assisting clients with washing/dressing, assisting with bladder/bowel care, housework, preparing food and drink, supporting clients in their day-to-day lives, taking them to social occasions, driving etc.


free accommodation, food and transport to and from work


long placements max 5 and a half weeks, no social life as in work/life
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A company that genuinely cares about it's staff and clients

I began working for Spinal Homecare without experience in this field, and as such with nerves and doubt, but after the initial, full preparatory training and ongoing support from the management team, I found that I was ready to assist and care for some of the most varied, interesting and fun characters that you possibly can. The management team make the hugest of efforts to match staff to their clients and further more completely respect the work/life balance many employees crave in this day and age. This means I am completely prepared to give the best level of care to the clients I work with, whilst thoroughly enjoying my personal time too.


Work/life balance
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management and what i learned

Is a fantastic place to work .I gained lots of experience in field work of spinal injuries. Lovely clients, extraordinary and exciting moments at work. Beautiful memories that you keep a lifetime. The management team, all the staff and co-workers are professional and very helpful all the way and all time is necessary for you.To be human, to have compassion for another person is the key to happiness and success in this job.


chance to see UK


Long hours
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Great job and Great care agency

Been a Carer throught this agencey, changed my life. It was a big tranformation from what I did before and to workas a carer. I got a lot of experience from working with the clients , inspiration and encouragment to look forward and get more knowledge. The managment in the agency are professional and carring , also for the carers.
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Caregiver at Spinal Homecare

Estimated salary
£719 per week

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Overall rating

Based on 40 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.2 out of 5 stars for Salary/Benefits
4.2 out of 5 stars for Job security/advancement
4.4 out of 5 stars for Management
4.4 out of 5 stars for Culture

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