3.7 out of 5 stars.
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Spurgeons Employee Reviews in Birmingham

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Birmingham4 reviews

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3.5Pay & benefits

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Support Worker position that allows you to meet new people regularly and is very rewarding

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Meeting the public and being able to discuss their health and well being regarding their new born and to encourage new mothers and their family and friends to support them. To encourage breast feeding over bottle and to highlight the benefits. To signpost mothers and partner to join groups or be a part of other parents that keep them from feeling isolated. The joy in seeing the children grow strong healthy and very balanced, parents with support remember you and let you know your input had made a positive difference.


You feel like big brother is with you as every minute must be accounted for
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Enjoyable and rewarding work with families and young people. Lack of much needed support and supervision from manager.

Support work was rewarding with families. I learned a lot whilst working at Spurgeons and enjoyed supporting young people.Regular training and opportunities to do additional if money was available.However, there were not enough resources and heavy case loads made it difficult to achieve good outcomes for young people and their families.Unrealistic deadlines, high case loads without proper support or supervision. Management not available for workers to debrief and talk through complex cases. Awful lack of support to deal with team issues and manager was not respected by most of the team due to her ignoring there was a problem and not being present in the team office.Long service seemed to count for nothing and hard workers ( all of the team) were not valued or appreciated.


Flexible working


Poor supervision
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Insights into Spurgeons

Based on 3 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Ability to meet personal goals
Areas for improvement
  • Supportive environment
  • Trust in colleagues
  • Support from manager

Enjoyed every minute!

Typical day at work: carried out P.A/ Administrative duties and enjoyed the friendly company of the support workers. Management were always welcoming if I had a problem and always lovely and pleasant. My co-workers were all determined individuals; however, they were not work robots and still possessed their humanity to still talk to their other co-workers with respect and kindness. My job didn't have much difficulty as I was fully experienced in it but I enjoyed working there. Its a very pleasant working environment. And I can't recommend it any more than I have.


Friendly co-workers


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Challenging environment to work in, poor management, training and lack of opportunities for progression.

This is a very challenging environment to work in due to poor management, training, resources and lack of opportunities for progression. Colleagues and team members are positive and supportive, however, this is impacted upon negatively by the issues listed above. Family support work is demanding and challenging, but is the most rewarding job in terms of supporting families through crisis points in their life and enabling them to make improvements and progress.
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Overall rating

Based on 20 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
3.9 out of 5 stars for Culture

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