Not a great place to work
Sadly the culture here is; if your face fits or you're "friends" with Senior Management / HR you do well and you're in a lead role before you know it. Those that genuinly work hard to progess get over looked. Great pay and flexible working for the majority of teams - call centre staff are fixed hours/shifts. H&S focused heavily on, to the point of extreme. Loyalty and long service mean nothing to SSE, we've witnessed many employees turn up for work, taken into a meeting and given financial packages to leave with no notice. If you're looking to earn good money SSE is a great stepping stone, but don't get too comfy there.
Worked to the bone in Scotland
Joke of a place
If your face doesn't fit forget it, management are a joke and very clique if you like to be moaned about stats and trying to sell to customers waiting over 2 hours good luck
Customer Service Advisor in Portsmouth, Hampshire
Target driven environment
Very competitive culture, target driven. Management are so focused on hitting their KPIs with little consideration given to your mental health. You are very much just a number.
Field Support Agent in Havant, Hampshire
Nice enough people but the whole structure is poorly thought out. They try to force the workflow to fit the reporting metrics in stead of using the metrics to measure the business. Also they try to use telephone sales practices to run the technical field support service. If you are a fan having 180 seconds each hour allocated to either using the toilet or getting a drink, this job may be for you. Soul destroying.
Customer Service Assistant in Havant
Started so well, then in the last few years, no care was given to employees. Work goals set to make sure you would fail. You could never do enough, always wanting more. The most stressful job ever.