Duty worker in London, Greater London
Stressful but can be very rewardingMungo's isn't for profit, but they do require funding from councils (through housing benefits etc) to cover cost of accommodation. Universal credit, housing benefit etc more than adequately cover all costs (and they only pay when they receive this money). There are aspects not funded by councils and that is where the fundraising is required. So, if someone doesn't pay their service charge or rent, they can afford to do so but have chosen not to. Work can be precarious as a council may not renew their contract with mungos.There are some really fantastic diversity and inclusivity policies in place but they often seem more theoretical than in practice. E.g., you can be a member of a diversity network and attend events but normally there is something far too urgent going on at work for you to attend (e.g. 999 required) and not enough staff cover. From what I have seen, it takes too long for management to get involved in issues, such as excluding/ evicting clients who racially abuse staff or get into fights. On paper they say they have no tolerance but it takes several incidents for things to happen. Health & safety policies are often just for paper and are actually completely impractical. The job is stressful and sometimes management gaslight you and say you can't handle the work rather than recognise that several staff members go off sick with stress. However, it can be incredibly rewarding and meaningful work. We get paid the best in the industry company with LookAhead etc.), however, we have a genuine cost of living crisis so you essentially get a pay cut through inflation. I've not met anyone that is anywhere close to keeping on top of their workload. Some managers are fine if you then work overtime to catch up on the urgent work and get TOIL later, others will argue that you aren't managing your time properly.Culture very much depends upon your centre/ department. There are significant differences in processes between centres - two different managers will completely contradict each other on policies so working out what the rules actually are can be impossible (eg GDPR, when to call an ambulance for regular health episodes) You can make quick advancement and become a manager in ~2 years. The biggest problem is the lack of staff. It can be quick to get a provisional job offer and then take months for checks. There's a lot of agency staff being used who often try to do as little work as possible and can easily trigger clients. Staff retention is very hit and miss, they then pay extra for agency staff to cover that shift rather than using that money for a pay increase for staff.
Head of Move on Housing Services in London
Great place to learn and developIn this organisation there is always scope to explore new areas and increase skills. The learning, development and support from Colleagues is brilliant. This staff commitment to peer support makes it a great place to work.
Good work location and resources. Overwork, low pay and less progression. Doing good in Supportive the homeless but not much to staff. Good work location at Head Office and resources. Overwork, low pay and no progression in some departments. Some biaseness towards BAME progression and personal development by some managers which is mostly covered up with excuses. Not all policies of discrimination is properly followed by senior management.
IT Service Desk Analyst in London
The key element to any successful organisation and business are ‘people’. And they have it in abundance. Wonderful place to work for especially as it’s helping with all forms of homelessness issues and rough sleepers in providing shelter and housing as well as wide range of other support, guidance and help.
Project Worker in Greater London
Stressful, challenging and can be even dangerous.Worked many years as project worker in various teams, experienced high levels of stress. Need to be very focus. Lot of preassure on staff who are overworked. Seems to have a culture of disciplinig staff while clients get their way and gets difficult to implement boundaries previously discussed in team meetings.Very strict HR department that don't seem to understand how stressful the job is. Directors and senior managment on very high wages.