Starling Bank
3.3 out of 5 stars.
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Working at Starling Bank: 26 Reviews

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3.1Work-life balance

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Great to work for if not in customer service

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Customer service was a good place to start, if you did well you could move on fairly easily though unfortunately customer service is not what it used to be. It used to be much more laid back and easy going however now it is very micromanaged. They'll tell you they don't look at stats but they do. Unfortunately, when the minority take things for granted Starlings response is to make it harder for the majority. Because of this everything is now heavily monitored for everyone, instead of management "nipping bad behaviours of the minority in the bud" as it were. Customer service became quite a difficult place to work all in all, if you can apply for an entry role that isn't customer service its recommended. I managed to move to Payment Ops which is far better. The environment is much more relaxed and management take the approach of "we won't bother you unless you need us". There is far more support, flexibility and guidance. Pay and benefits are good but could improve. Pay rises are few and far between which causes longer term staff to leave for more competitive salaries. Starling also don't offer any internal qualifications in banking like most other banks do, which I think would be a benefit. If they do offer it, it's not advertised! Hybrid working is also encouraged, most roles within my department work from home save one day a week in the office which is totally optional. Of course the company prefer if you made the effort to come in now and then. The office is great with awesome facilities and good stock of free snacks and refreshments. There's regularly events which - 
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Fun Workplace

Absolutely thrilled and lucky to have worked here. Great environment, everyone is extremely helpful and really want you to succeed.Only drawback would be lack of knowing what you are doing for the day, plus more time needed in training/academy as you are really thrown in the deep end.

Pros

Free food/Drink

Cons

Awkward Hours
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Insights into Starling Bank

Based on 9 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Trust in colleagues

Painting a picture

They tell you that there is no stats at the first stages of the interview and when you get half way through they start to mention averages (Stats) which sometimes can be physically impossible to reach as your job relies on the support of coaches due to the lines not being filtered and being chuckedAny question a customer can think of. The waiting times for a reply can take a while so how would we be able to bring the handling times down when someone else is taking 15 minutes not to mention that half the coaches are new so even when you do wait this time, it’s most likely they will just give you a link to follow if they don’t know themselves I think 3 chats with the timeframes they have feel impossible. It can be very soul destroying dealing with 3 enquiries at the same time through chats while withinThat time you need to write detailed notesAnd get back to customer in a short timeframe. Can be very fast paced and stressful
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Great place to work, the culture is great and the management team have your back.

If you work hard and put in the effort you do get recognised in onboarding and get to progress or have experience within different areas of the team. Greta culture and Starling really do take care of their staff I myself was off for a long period of time due to health reasons and I felt supported all the way through and no rushed back. No day is the same and coming from having know banking knowledge or back ground myself I’ve found it valuable for gaining knowledge and providing skills and experience to help progress a career.

Pros

Good coffee, free biscuits and soft drinks, if you perform well and put in the effort there will be a positive outcome.

Cons

late shifts, weekends however this is spoken about in the interview so you know what your signing up for.
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Worst job I have had in my life

I have worked at Starling Bank for 7 months The customer Service role at Starling is extremely hard work for the salary they pay for the hours/days you have to work. You are told there are no targets this is not true, you are expected to take three live chats at the same time, there are targets for after call /chat work. The calls/chats that come through can be really mixed/complex as there is no filter on the phone lines, no one really is an expert as most of the staff have only been there a year. If you don’t know the answer you have to speak to a coach to find the answer which can take a long time so you have to keep the customer waiting on hold.The shifts are awful, no one really knows what they are doing! The training team have only been there for a short amount of time so they have to look up answers for customer enquiries while you keep the customer waiting. You are lead to believe this is a really good role and company but it’s actually a really horrible job! I have decided to hand in my resignation life is too short to be in a miserable job with unrealistic expectations and targets! The good points are all people are all really nice and you get all new equipment to do your job at home unless you are in the office, which is really posh and modern.Please so your self a favour and do not hit the apply button!

Pros

Modern office, free hot drinks and cans, biscuits and fruit. Home working and all new equipment. Medical cover after 6 months.

Cons

Mixed shift work, Early’s, lates and weekends
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Great place to work

Literally can't say a bad word about the place. Everyone is lovely and encouraging. The training at the beginning is very thorough and lots of room to ask questions.
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Very difficult

Sold a dream but an actual nightmare! Avoid! Did not enjoy working here. Although told there is no targets - there very much is. You can not take long than a few minutes after a call to take notes and calls can be complex.
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The company itself is a good place to work for, the managers are helpful and everyone is very friendly.

Shifts are varied, work between 7am and 10pm. Very easy to progress and they do notice hard work. Hardest part of the job is not having clarity on changes made by senior management but the overall work life is good.

Pros

Nice office
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Toxic work place with inexperienced mangers they call TEAM LEADS

The bank has great ways on expending but lacks leadership especially in BCA Cardiff with inexperience managers. The real manager had left over a year ago and since then, things have gone down hill. Managers don’t work (not all) some manger in Cardiff like to micro manager and still under performs . London team are pretty strong

Pros

Getting this bank on your CV does you the world of good

Cons

Poor leadership Unprofessional mangers Micro management are expected Inexperienced managers
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It’s a fun place to work and the team is so supportive.

The overall experience at Starling is great. There are special incentive schemes occasionally for employees to earn extra bucks. The team is wonderful and supportive.

Pros

High tech. Gifts for almost every occasion.

Cons

Have to work under tremendous pressure.
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Great Company, Great Management

I can't speak for all branches but the Cardiff branch is full of great people and great team leaders to support every person. Nobody is really pushy and gives off a really relaxing environment that you can really enjoy working in.100% would recommend Starling Bank.

Pros

Free drinks in the office, Excellent if you need to work from home.

Cons

Repetitive customers on the phones/chats but thats gonna be the same in almost any job.
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A pleasant place!

V'nice atmosphere in the Cardiff Office. The managers are approachable, flexible and the IT is solid. (Haven't been to the London office so can't say what HQ is like). The speed at which home working was arranged (March 2020) in view of the public health restrictions was a pleasant surprise. Overall this is a much better bet than any other bank I have worked at.
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Avoid!

It looked like such a good company but from day one, it just went downhill. The overpaid managers bully, shout and treat everyone like dog s**t... Pay is no where near what it should be Managers and senior staff monitor breaks and don't have any concept on shift patterns... I was once given 10 hours before shift and after travel each way, let me with no sleep.. Sacked after 6 months because I wasn't being a robot as they wanted..
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Unproductive and mundane after a couple of months.

- A typical day consists of taking calls for 3-4 hours, then 1 hour break, then the rest of the shift taking chats or solving tickets. - Everything in regards to retail banking and all the inside processes, invaluable knowledge. - Very relaxed and easy-going culture, everyone is looking to help you. Best workplace culture I've been in so far. - Nothing is hard about this job, not very challenging. That is, unless it's your first couple of months, where you get to learn the job. That's hard and interesting, until you get everything down correctly. - Hearing legitimate and heartfelt "Thank you" from customers you've solved a problem for that nobody managed to before.
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Fun place to work and a relaxed environment

The team was friendly and worked together effectively. There was sufficient and relevant guidance and as a contractor, there is not much to add. The weekend working was the downside.
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Fast paced workspace but little to no chances of progression

A typical day at work depends on the role and department you worked in. Card and Payment Operations are highly regarded in the Ops department but you don't really see much happening to improve the way you work. Starling are quick to launch features but slow to build the backend that allows Ops to get everything resolved efficiently
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Productive and fun work place

focused on working hard whilst having a fun and relaxed working environment. Ping-Pong table and PS4 available to help relax. Fresh fruit and soft drinks available to help you throughout the day.
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Relaxed place

If you start at the bottom you will likely stay at the bottom. Except you know someone and or dance to their tune. But the office culture itself is very relaxed
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Awful experience

Management only care about out whizzing each other and wing better than Monzo. They have no training or experience in leading people and they create a culture of fear. There are far too many people that ‘walk the green mile’ to a meeting that had been out in their calendars 15 minutes before and then are never seen again. Feedback Is just criticism with threatening consequences . Managers are rude and very disrespectful. They are unethical, breaching many regulations and laws but no one seems to care about that. Terrible place to work. Avoid at all Costs.
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Lol

Trash management. Hard to tell who is in charge and who cares. Good job if you want to coast and relax. Not really much else to say just making up char....
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Laid back atmosphere with a serious work ethic

9-5pm typical working hours. Social interaction was fun and well managed which kept morale high (open plan office helps in this regard). Being an intern I tried to branch into various areas to gain diverse skills and knowledge of how a fin-teck bank works. This included Payment services, admin work and marketing. Hardest aspect of the job was challenging yourself to be better than you were the day before, there were people there who were extremely motivated and real go getters for a career in the industry. Of course as long as you were good at what you do there was no pressure to go above and beyond, but if you're young with a fairly competitive nature then it just happens as you go along.
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Overall rating

Based on 27 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.4 out of 5 stars for Culture

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