Starling Bank Employee Reviews

Friendly environment , good work life balance .The culture is good and top notch technology. I really enjoyed my stay in this company and I learnt a lot about the customer satisfaction and experience.

Pros

Good place to work environment

Cons

N/a

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Flexible and friendly work place

Onboarding team member (Current Employee) - Southampton, Hampshire - 23 March 2023

Great flexibility which is brilliant for work/ life balance. Really supportive management and good career progression. Hybrid working and benefits are good. People are lovely.

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Insights into Starling Bank

Based on 25 survey responses

What people like

Clear sense of purpose
Inclusive work environment
Feeling of personal appreciation

Flexible and inclusive work environment

SME Collections (Former Employee) - Cardiff, Cardiff - 7 February 2023

The manager and staff are all extremely helpful. A strong sense of community and understanding. I miss the job and friends I made on the team. I still recommend Starling to friends and other Colleagues for their financial products.

Pros

Flexible hybrid environment

Cons

Salary increases were difficult

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Fun workplace but very fast paced

Customer Service Advisor (Current Employee) - Southampton, Hampshire - 4 February 2023

Very busy at times but nice people to work with and a nice hybrid working approach. Management could use some improvement as it changes quite often but otherwise a good job.

Pros

Free Drinks/Food, hybrid working

Cons

Not very good Work/life balance

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Great in theory

AML Investigator (Former Employee) - Southampton - 20 December 2022

Understanding company for a work/life balance perspective.Not open to feedback and will openly attempt to lie with initiatives such as we have had alot of requests for the rota to be changed.When challenged they often backed down, but would do the same exact thing 3 months later, high turnover of staff for a reason, future planning is short minded. Are very much interested in the column inches but not the facts.Everyone there sees it as a launching pad which due to their lack of transparency and lies makes sense, good for opportunities but prepare to be paid less and have to agree with those above you.

Pros

Good work/life balance

Cons

They are right regardless of facts that prove otherwise

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Unbelievable

Customer acquisition (Current Employee) - Cardiff - 9 December 2022

I joined Starling 6 months ago and life has never been better. The people and management are amazing aswell as the job itself and pay.In previous jobs senior management sat behind glass walls and were unapproachable. At Starling they give you an open invite to join them for tea and chat about anything. The company takes a line on realism and modern life.Definitely apply if you need change and direction.

Pros

Everything

Cons

Not having dr pepper zero in the free fridges lol

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Organised and fun workplace

Customer Acquisition Team Member (Current Employee) - Cardiff - 6 December 2022

There's a good work life balance. The organisation cares about their staff wellbeing. They're invested in quality staff training and development. The organisation makes you aim for greatness

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relaxed but no progression

Collections Agent (Current Employee) - Cardiff, Cardiff - 15 October 2022

senior management management out of touch do not honor what was discussed in interviews plus side never a boring day as different tasks all the time and overtime in abundance

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They really let me down.

Customer support in various departments (Current Employee) - remote - 23 September 2022

Not flexible on working hours, peers don't care about you. Mental well being has crumbled with the type of work required. Workplace culture is non existent only the managers are invited to office parties. They pay well but honestly for the open sewer of work you have to deal with and the lack of support.. I'd be happier stacking shelves!Been trying to move department for years but they don't really like to transfer employees, this is because hiring new people is cheaper....Don't expect to have any promotion because this company does not care about your progression.. Nothing in place to train you or assist you to get to the next level! The manager I have is a joke, I haven't had a meeting with them in about a year. I've no idea if the work I'm doing is any good, due to lack of feedback. Feedback provided by myself is not listened to or taken seriously.The team who do scheduling will not care about you're well being either!TOXIC!

Pros

well paid

Cons

Not cared about or looked after.

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Good job, well paid

Customer Service Team Manager (Former Employee) - Southampton, Hampshire - 20 September 2022

They pay well and that's nice, but you are having to work pretty hard all day and night.Promises are sometimes let down and your experience will vary based on manager.

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Jobs at Starling Bank

See more jobs

Collections Team Member

London

16 days ago

Collections Team Member

Cardiff

16 days ago

Root Cause Support Analyst

Manchester

11 days ago

Receptionist (part-time, evenings)

London

29 days ago

Customer Outcome Analyst

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30+ days ago

Lovely staff

Team Member (Current Employee) - Cardiff - 18 August 2022

Great place to work as in lovely people, but customer service is just not for me, I didn't like the shift pattern, anything from 6am-10pm Monday -sunday, can be part from home and part in the office

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Great to work for if not in customer service

Payment Operations Support (Current Employee) - Cardiff - 11 June 2022

Customer service was a good place to start, if you did well you could move on fairly easily though unfortunately customer service is not what it used to be. It used to be much more laid back and easy going however now it is very micromanaged. They'll tell you they don't look at stats but they do. Unfortunately, when the minority take things for granted Starlings response is to make it harder for the majority. Because of this everything is now heavily monitored for everyone, instead of management "nipping bad behaviours of the minority in the bud" as it were. Customer service became quite a difficult place to work all in all, if you can apply for an entry role that isn't customer service its recommended. I managed to move to Payment Ops which is far better. The environment is much more relaxed and management take the approach of "we won't bother you unless you need us". There is far more support, flexibility and guidance. Pay and benefits are good but could improve. Pay rises are few and far between which causes longer term staff to leave for more competitive salaries. Starling also don't offer any internal qualifications in banking like most other banks do, which I think would be a benefit. If they do offer it, it's not advertised! Hybrid working is also encouraged, most roles within my department work from home save one day a week in the office which is totally optional. Of course the company prefer if you made the effort to come in now and then. The office is great with awesome facilities and good stock of free snacks and refreshments. There's regularly events which -

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Fun Workplace

Customer Service (Current Employee) - Southampton, Hampshire - 16 May 2022

Absolutely thrilled and lucky to have worked here. Great environment, everyone is extremely helpful and really want you to succeed.Only drawback would be lack of knowing what you are doing for the day, plus more time needed in training/academy as you are really thrown in the deep end.

Pros

Free food/Drink

Cons

Awkward Hours

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Painting a picture

Customer Service Advisor (Former Employee) - Southampton - 20 April 2022

They tell you that there is no stats at the first stages of the interview and when you get half way through they start to mention averages (Stats) which sometimes can be physically impossible to reach as your job relies on the support of coaches due to the lines not being filtered and being chuckedAny question a customer can think of. The waiting times for a reply can take a while so how would we be able to bring the handling times down when someone else is taking 15 minutes not to mention that half the coaches are new so even when you do wait this time, it’s most likely they will just give you a link to follow if they don’t know themselves I think 3 chats with the timeframes they have feel impossible. It can be very soul destroying dealing with 3 enquiries at the same time through chats while withinThat time you need to write detailed notesAnd get back to customer in a short timeframe. Can be very fast paced and stressful

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Great place to work, the culture is great and the management team have your back.

Business Onboarding (Current Employee) - Southampton, Hampshire - 9 April 2022

If you work hard and put in the effort you do get recognised in onboarding and get to progress or have experience within different areas of the team. Greta culture and Starling really do take care of their staff I myself was off for a long period of time due to health reasons and I felt supported all the way through and no rushed back. No day is the same and coming from having know banking knowledge or back ground myself I’ve found it valuable for gaining knowledge and providing skills and experience to help progress a career.

Pros

Good coffee, free biscuits and soft drinks, if you perform well and put in the effort there will be a positive outcome.

Cons

late shifts, weekends however this is spoken about in the interview so you know what your signing up for.

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Worst job I have had in my life

Customer Service Advisor (Current Employee) - Southampton, Hampshire - 29 March 2022

I have worked at Starling Bank for 7 months The customer Service role at Starling is extremely hard work for the salary they pay for the hours/days you have to work. You are told there are no targets this is not true, you are expected to take three live chats at the same time, there are targets for after call /chat work. The calls/chats that come through can be really mixed/complex as there is no filter on the phone lines, no one really is an expert as most of the staff have only been there a year. If you don’t know the answer you have to speak to a coach to find the answer which can take a long time so you have to keep the customer waiting on hold.The shifts are awful, no one really knows what they are doing! The training team have only been there for a short amount of time so they have to look up answers for customer enquiries while you keep the customer waiting. You are lead to believe this is a really good role and company but it’s actually a really horrible job! I have decided to hand in my resignation life is too short to be in a miserable job with unrealistic expectations and targets! The good points are all people are all really nice and you get all new equipment to do your job at home unless you are in the office, which is really posh and modern.Please so your self a favour and do not hit the apply button!

Pros

Modern office, free hot drinks and cans, biscuits and fruit. Home working and all new equipment. Medical cover after 6 months.

Cons

Mixed shift work, Early’s, lates and weekends

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Great place to work

Finance Analyst (Former Employee) - London, Greater London - 24 March 2022

Literally can't say a bad word about the place. Everyone is lovely and encouraging. The training at the beginning is very thorough and lots of room to ask questions.

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Very difficult

Customer Service Advisor (Former Employee) - Cardiff, Cardiff - 23 February 2022

Sold a dream but an actual nightmare! Avoid! Did not enjoy working here. Although told there is no targets - there very much is. You can not take long than a few minutes after a call to take notes and calls can be complex.

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The company itself is a good place to work for, the managers are helpful and everyone is very friendly.

Senior Team Member (Current Employee) - Southampton, Hampshire - 30 January 2022

Shifts are varied, work between 7am and 10pm. Very easy to progress and they do notice hard work. Hardest part of the job is not having clarity on changes made by senior management but the overall work life is good.

Pros

Nice office

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Toxic work place with inexperienced mangers they call TEAM LEADS

Business Director (Former Employee) - Cardiff, Cardiff - 11 January 2022

The bank has great ways on expending but lacks leadership especially in BCA Cardiff with inexperience managers. The real manager had left over a year ago and since then, things have gone down hill. Managers don’t work (not all) some manger in Cardiff like to micro manager and still under performs . London team are pretty strong

Pros

Getting this bank on your CV does you the world of good

Cons

Poor leadership Unprofessional mangers Micro management are expected Inexperienced managers

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It’s a fun place to work and the team is so supportive.

Customer Service Team Member (Current Employee) - Cardiff - 27 December 2021

The overall experience at Starling is great. There are special incentive schemes occasionally for employees to earn extra bucks. The team is wonderful and supportive.