Customer Service Advisor in UK
Awful place to work
Honestly the thought of working with students was a dream to me. The management on site... awful, couldnt handle anyone acting out. The job shouldnt be stressful, its a basic reception/sales job. It's the inability to work coherently as a team, which derives from management. It was always their way or the highway, couldnt implement anything to make students feel at home (even though it was their home) felt like the building was falling apart (it was only 2 year old when i started) so constantly messaging residents for access to their flatsnever left on time management seemed to take the mick with days off - went on 2 3 week holidays whilst i was there and turned up whenever they likedmanagement held a grudge against anyone who used to work thereHQ Team were FAB! Loved every minute when they would come to site/ring upjust wasnt a nice place to work- im sure some sites were fab! mine definitely wasnt
Customer Service Advisor in Leicester, Leicestershire
Very productive and fun work place
Since I started working for the company they welcomed me with open arms! The training I received was very informative and practical. I learnt a lot of things that I could also take home with me and make use of in my day-to-day life. I'm able to have a very good work-life balance and all the employees and management took steps to ensure they supported me in every way possible. I strongly believe in the culture and values and see myself working for the company for a very long time.
CSA - Customer Service Assistant in Swansea, Swansea
I wouldn't recommend
when you arrive in work you have a large task list to complete, often on your own, sorting through post answering emails, taking phone calls, dealing with social media, putting your self on the line with covid positive students, ever changing requests and ways of doing things. the management tell you to do you but they don't actually want any individuality, they constantly say "we are just a landlord" and though the role is a customer service advisor they don't want you to advice the customer with anything and they don't want you to do anything apart from sales
Night owl wage could be better.
Night owl wage is around £9.27ph for working over night at unsociable hours from 8pm to 8am. Day time staff are earning £9.23ph. This could be better. Other Night jobs are paying £10+ph
Night Owl in Sheffield, South Yorkshire
Great Company and even better Team!
Since i started at Student Roost I have been welcomed as part of the family. The most enjoyable part of the job is the people I work with, for such a large site we are a relatively small team. We all pinch in and help each other out, just like a family. We are all there for each other, listening to everyone's countless stories. Working nights, you never quite know what you will be doing, which is great, who wants a boring job? Every night is different. I feel lucky to be at the site I have been placed at, all the students are respectful and willing to chat, between lockdowns of course. Even though I work nights the management are always available to help. They have been brilliant too; I have had a few personal issues of late and they have been accomodating and fantastic. I could not ask for more from them, they always listen and help anyway they can. Not only are you looked after by your immediate management, but you do not feel like just a number by headoffice. They really look after you with finiancial rewards and fun competitions to keep you entertained. Although I have had quite a few jobs in my lifetime this has been one of the best I have ever had. If you are thinking of applying here, do it, and if you are lucky enough to work here you will not be disappointed.