Sunglass Hut
Work wellbeing score is 65 out of 100
3.8 out of 5 stars.
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Sunglass Hut Employee Reviews

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United Kingdom46 reviews

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3.6Work-life balance

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Found 46 reviews matching the searchSee all 2,339 reviews

Long hours and Lone working

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Used to get great commission and incentives. Now only get 1% on sales 3% if everyone meets targets. No incentives now. Lone working from 6-8pm sometimes 4-8pm. As a store and other members of staff its' a great place to work.
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fun workplace

love the experience that every single customer feels when in store. worked as part of a family in an amazing team, loved the training that they provided me!
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Insights into Sunglass Hut

Based on 16 survey responses
What people like
  • Supportive environment
  • Ability to meet personal goals
  • Support from manager
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Overall satisfaction


The main issue is the lack of organisation from management, being understaffed and the hours due to being an airport. there is no typical day as each day.
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fun workplace

Productive environment, plenty of friendly co-workers from other departments and a very sales driven job which consisted of approaching customers and incorporating certain skills instructed.




very quiet job, high pressure on sales
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Good company to work for. Good for profession. Salary’s are good for London but could be better. Work life balance ok. Overall 4 / 5 to Work for this company.
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Fun Place to work

An interesting place to work where you are provided with merchandising and brand training. Hours could be a challenge however that is part of Airport Life.
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Quiet at times, but if you enjoy independent work it can be great, the management can vary greatly depending on if your face fits with the mangers desired team.


Double pay on bank holidays


Long hours and intolerance of personal lives
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Overthought, poor management style

The job was advertised as a retail role, however is more based in sales and trying to push products onto customers. Manager is also regional trainer and is therefore nearly never in store, has more of a stick than carrot management style, and is very deceiving. Way too much training involved for simple tasks, hours not set with little or no notice given to change of rotas. No holiday allowed during june and july.


good incentive opportunities, youthful staff


poor management, no holiday allowed over summer, no set hours
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No growing plaxe

I'm working since 5 month in sunglass hut Peter jones. Since I've started there was no supervisor and no assistant manager, only my manager. So for all these months I've done a lot of supervisor's work but at the end sho took a new girl as supervisor because she told that I'm too young.
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Fun and enjoyable workplace

Having worked in optics before I was poached by the manager to come and work for her as she needed someone who was more experienced in retail to be her second in charge. I enjoyed every minute working there dealing with different customers every day dealing with their specific need whether prescription sunglasses or something casual and designer or something more practical


Great team


No respect from senior management
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fun ,fast pace . always busy

loved the one to one customer service . Everyday always different either dealing with customers on the perfect pair of sunglasses or taking in and putting out our deliveries. enjoyed being part of a team and learnt how important that skill is. learning new things from house keeping, how to play a part of customer after-care. I was trained on the tills and cash handling . Based on a concession in John Lewis i learnt the importance of given 100%.


discount on lunches, dinner, breakfast . meeting great people.


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A very poorly organised environment.

Mostly girls, mostly very judgemental and rude staff. General store manager brings personal problems into work everyday. People incuding manager steals others sales.


Hour lunch break


Rude judgmental disorganized staff.
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Fun and efficient workplace

Basically I started off counting frames if I was in a early shift and polishing frames to make sure everything looks perfect, also when customers come, I provide helps showing them all the features of the frame and sell. What I learnt is the art of selling also the brandies of different brands selling in the store, knowing how to repair or adjust the frames for customers, also in team working. The atmosphere in the work is really vivid and funny. For me the most difficult part in the job would be meeting target in a tough day which is really stressful and driven me too tight, but in the other way, it can be a motivation for me; the most enjoyable part must be the trying on! We can try frames on and seeing the shapes or lens, this helps me learning how does the frame effecting the whole look and it is really fun.


good salary, free pair after probation
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Enjoyable and rewarding role

Enjoyable workplace with great management team. Small team in the Bath Store meaning that progression is limited. I have learnt a lot about the company and retail as a business, which I feel is applicable to many other jobs. Role can occasionally get monotonous as selling sunglasses is a very seasonal job - very quiet in winter months. Hardest part of the role is not having enough work to do within store and for the company. Most enjoyable part of the role is the staff and team that I work with, we have all become great friends as well as colleagues.
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Most enjoyable job I've had

Working at Sunglass Hut over the summer this year was the most enjoyable job I've had, being sales driven is so nice and the other staff were lovely.


commission, pay, friendliness of staff


airport security (at gatwick airside)
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Hard working, fast paced, KPI driven

Being a store manager at Sunglass was challenging as it is very seasonal but never the less rewarding when you achieved the given targets, There was a good staff record and I got to look after a consession and mentore three other stores, ensbleing me to develope myself further.
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Great part time job with friendly work force

On a full day working at Sunglass Hut opening up would be the initial starter for the day. This involves frame count, starting up the till and making sure the store is tidy and clean. Once all these tasks have been completed interacting with customers is the focus from then on. My co-workers are fun and friendly and I would consider us a close knit team. The hardest part of the job is when it isn't busy, if this is the circumstance then as a member of the team I use my initiative and create jobs to do such as visual merchandising and organising stock. The most enjoyable part of this job is interacting with customers and diving into the world of sales.
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Was ok

Learnt basic sales skills and product knowledge enabling me to up sell and exceed sales targets. Within the first month I was selling over £3000 worth of glasses a day.
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productive and fun workplace

display new products training the team focus to get the store goals
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fun, sociable place to work

fun, sociable place to work, great support form management, good salary, hard to be on your feet all day, but great team work and great rewards.


great team


long days on your feet
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Creative, Imaginative & Exciting

I have proven track record for growing the online business in the UK and have achieved double digit comps and an online business growth in the UK work. I have managed to work closely with the brand, its product management team and cross functional areas (merchandising, technology, creative, marketing, project management office), to drive and manage the existing site experience.
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Overall rating

Based on 2,339 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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