Superdrug Employee Reviews

Manager would pick on people and we were not paid for overtime. I would be on the closing shift every day and would have to stay back at least half an hour and wouldn’t get paid for this.

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Great place to work for every age group.

Store Manager (Former Employee) - Ilford - 3 December 2023

What is the best part of working at the company?Providing very good customer service What is the most stressful part about working at the company?A lot of external thefts going on daily basis. You also needs to deal with violence. What is the work environment and culture like at the company?Everyone working together as a team. Everyone being respectful and supportive to each other. What is a typical day like for you at the company?Working in shop floor and filling up stock from delivery. Also work in till and warehouse.

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Jobs at Superdrug

Competitive pay

Customer Service Advisor (Former Employee) - Birmingham, West Midlands - 1 December 2023

Very long hours and busy. Not much support provided by senior leaders especially during busy periods. Expected to help others even though struggling alone

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I like working with the public.i

Sales Advisor (Current Employee) - Livingston Centre - 29 November 2023

I really like working here and I've always enjoyed working with hair and beauty products ever since I was in hairdressing and my friends used to get me to put on their makeup before we went on a night out.

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Has it ups and downs

Sales Advisor (Former Employee) - Basingstoke, Hampshire - 29 November 2023

Lovely place to work, all staff are lovely. It does have its ups and downs such as good discount and always in different sections. But managers are awful. Very unorganised with hours. Hiring new staff when they aren’t able to give you the hours.

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Insights into Superdrug

Based on 973 survey responses

What people like

Ability to meet personal goals

Areas for improvement

Sense of belonging
General feeling of work happiness
Energising work tasks

Fun work place

Team Leader (Former Employee) - Dover, Kent - 29 November 2023

Your people and team are what makes this company so fun.The incentives aren't amazing but if you get a good team the laughs and fun you have along the way make it a good place.

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Ok

Sales Advisor (Former Employee) - Belfast, County Antrim - 28 November 2023

I loved the team I was working with so it was enjoyable. Tasks are fine and easy although management is terrible and have too high expectations for sales.

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workplace full of unfairness

Customer Assistant (Former Employee) - Romford - 26 November 2023

managers are always pressuring staff to sell things to the customer so dirty the staff room don't even have the place to sit and eat properlytoilet don't even work always complain in the group chat

Pros

nothing even the staff discount on revolution is gone!

Cons

low pay, pressure

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Easy going workplace

Sales Advisor (Current Employee) - Newcastle upon Tyne - 25 November 2023

While at work you are required Stock shelves , go on till , offer service and be an overall friendly welcoming person. Management help make you feel part of a time and encourage you to work hard.

Pros

Paid break

Cons

Not much overtime

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Worst place to work

Sales Assistant (Former Employee) - Kirkwall, Orkney - 24 November 2023

It was the worst place I’ve ever worked you are constantly put down and belittled. Not a day I didn’t go home and cry. Avoid for your own mental health. Difficult customers, Management horrible and treat you badly to the point you feel depressed and mentally drained. No private confidentiality, it’s expected to be your life. Was moaned at cause I couldn’t get childcare on my day off to come in and told. Work was my main priority, Poor hours, poor pay, the warehouse is a death trap. No training and you get belittled in front of other staff for things you was never told. No point asking for overtime as it’s not shared out equally and only given to the new staff to make them believe it’s more hours

Pros

The discount

Cons

Don’t work here

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Fun and productive work place

Retail Assistant (Former Employee) - Birmingham, West Midlands - 24 November 2023

Really enjoyed my time at superdrug. Never a dull day and always something to do. Colleagues were fun. Although breaks could have been longer 15 mins just not long enough

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Busy Day

Sales Assistant (Current Employee) - Scotland - 23 November 2023

Enough work to keep you busy throughout your shift. Decent breaks and great team to work with. Different tasks rotad throughout the month so something new each week but you always know what you should be doing

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Long Hours and Low pay

Sales Assistant (Former Employee) - Kingston upon Thames, Greater London - 22 November 2023

Not great pay with long hours and high sales expected. Need to consider that 4 hour shifts are not ideal for everyone and think about a rota system that is constant rather than planned in the way they do now.

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Alright first job

Sales Assistant (Former Employee) - Norwich, Norfolk - 20 November 2023

it is okay for a first job however you are required to hit sales targets consistently which i found weird as the staff was mostly 16-18 year olds when i worked there

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Challenges

Assistant Manager (Former Employee) - High Wycombe, Buckinghamshire - 19 November 2023

Great company to work for, pay is good and nice community of people around. However, support is very poor, expected to run store taking a lot of money week on week with poor hour budget that keeps getting cut. Results in no staff. Assistant managers and managers get no overtime pay, but do way more than contract each week. Can take paid time in lieu but no chance to take it

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Fun workplace

Sales Assistant (Current Employee) - Prestatyn - 15 November 2023

Great place to work, happy team!Gaining experience and well paid, worth it, management are understanding and friendly, flexible when it comes to needing time off

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Very busy

Team Leader (Former Employee) - Brighton, East Sussex - 10 November 2023

Hard work, long hours poorly paid. Constantly having shop lifters. The colleagues probably made the job abit better. The rota sometimes wasn’t the best, late finishes and early starts

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Fun place

Sales Assistant (Former Employee) - London, Greater London - 8 November 2023

It was a positive environment. • Ensuring that all customers receive excellent service though direct salesmanship, and prompt and courteous service. • Greeting each customer that comes into the store in a warm manner. • Identifying customer requirements. • Preparing merchandise for display.• Providing a premium VIP service to all customer at all times• Confident approach and work ethic.

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Good place to work

Assistant Manager (Former Employee) - Bedfordshire - 7 November 2023

Good company to work for, especially in smaller stores with strong team and family-like dynamics. However, targets and expectations are quite demanding with a lot of criticism if they are not met which puts pressure on all staff.

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fun workplace , such a positive environment

Sales Advisor (Current Employee) - Kingston upon Hull - 4 November 2023

What is the best part of working at the company?such a nice environment , the girls there are so lovely What is the most stressful part about working at the company?nothing really , i’m used to working in hospitality , in my opinion it’s easy What is the work environment and culture like at the company?lovely , everyone is so kind and always get ur problems sorted What is a typical day like for you at the company?great , i love working there .

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Fun work place

Sales Assistant (Former Employee) - Glasgow, Glasgow - 3 November 2023

Good place to work once got the hang of things like star buys, beauty cards and sims ect, lots of rules but is manageable so good place to work overall

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