Superior Healthcare
Happiness score is 66 out of 100
3.7 out of 5 stars.
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Superior Healthcare Employee Reviews

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Location
United Kingdom64 reviews

Ratings by category

3.8Work-life balance

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Rewarding

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The most useful review selected by Indeed
Rewarding job supporting a variety of people from children to nursing homes. Lots of work available when I worked there. Hard part was no time between calls for travelling, so service users would be expecting you before you'd even left last call. Felt valued & appreciated by the office staff but resented by the permanent home staff, as paid slightly more

Pros

Rewarding helping people

Cons

No time allowed for travel
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Care company who actually care

There is so much support at Superior. Every person I've spoke with since joining Superior have been so friendly, helpful and approachable. There is lots of work to choose from and I can choose the days I need to work around my schedule.

Pros

Monthly lottery, flexibility

Cons

N/a
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Insights into Superior Healthcare

Based on 17 survey responses
What people like
  • Inclusive work environment
  • Supportive environment
  • Ability to learn new things
Areas for improvement
  • Overall satisfaction
  • Trust in colleagues
  • Feeling of personal appreciation

Great salary and training

Thanks Superior for your support and training/career opportunity. Great clients and opportunities to progress and learn new skills, chance for a company car and great salary.

Pros

Training and learning development

Cons

Long hours
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Under valued

Feel undervalued and definitely underpaid Too much pressure to cover extra shifts when not at work. Too frequent changes in staff. Too much middle management

Pros

None

Cons

Long hours
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I have found everyone at Superior Healthcare approachable and given support when I have needed it.

The training has been excellent. I have also been well supported with learning new skills.I have been working for Superior for a few months and feel really comfortable and happy to be part of their team.The team has responded quickly to my emails and inquiries.
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Best Agency in Kent

Having worked for a few agencies, I can honestly say Superior Healthcare is the best. They take their time to learn your needs and preferences. They have a well being team who make sure you are ok. I get the flexibility I need and they have so much variety.
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Fantastic Place to Work

The best decision I have made is coming to Superior Healthcare. The staff is so supportive and always have time for you. They allow for flexibility. There is excellent training and the management are very involved and helpful. Would 100% recommend this company.
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Super supportive workplace with a great purpose

Superior Healthcare have been an amazing and supportive employer. They offer amazing training and you can really build your skills. The team are dedicated and helpful and it is a really friendly place to work
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Awful selfish company do not join.

Awful company to work for they make you feel like you are not aloud to be Ill and will penalise you for it if you are. Management and coordinators are rude and unempathetic and will cancel all your shifts and threaten your shifts against you if you do anything wrong. If you complain about staff or places of work they will not believe you or investigate. They do not care for their staff or clients and only care for themselves. They promise you loads of shifts but do not commit to this at all and the wage is not as advertised on their adverts . DO NOT WORK FOR THIS COMPANY.
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Avoid

The whole advert is just lie and the money are low don’t believe the advert they also good at not paying your break even if you didn’t had any wish I never join them And They very good at sucking from work
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Flexible hours

Flexible hours or guaranteed if wantedDifferent jobs available to suitDont hound you but are supportive Ring to see if you ok in work n yr lifeWork uniform supplied

Pros

Flexible hours for me Pay ok
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Don't even consider joining

So stressful the recruitment process. They say that they apply for references but they lie&don't. You are not allowed to be ill to which is not realistic at all. Considering i had not dealt with tracheostomy the training was not effective at all, other members of the group felt the same.I am taking my concerns along the legal route!!
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Dont work for that company

During one of the shifts for Superior Healthcare as agency worker Ive been insulted by carer who worked for care home , I complained to Superior and they made investigation , I ended up in huge stress and without work for weeks as I was completely drained by the situation

Pros

none

Cons

long hours stressful environment to work
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Amazing company

I been in care homes that where bad management but superior are the best patient and compassionate you choose your own hours and they are passionate about the wellbeing

Pros

Everything

Cons

None
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Overall good experience

I have worked for other agencies before and these guys are up with the best. Great experience so far and getting the hours I need. The recruiter Coner, called me within 35 minutes of making my application. Interviewed two days later and ended up on training the following week. The training was a lot of what I already knew but acted as a good refresher. The office in Whitstable is really nice and really inviting.The only downsides are unpaid induction training. Coordinators also need to speak and deal with staff better.

Pros

Free Lottery, Refer A Friend and More.

Cons

Unpaid induction training and coordinators need to speak and deal with staff better.
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Too many mix ups with coordinator

No support from management whatsoever re forced vaccine to keep job.unfortunatley I left my health is more important!!! Never called to offer alternative work as I won't take the vaccine. My body my choice. I was OK to work through the pandemic without a jab !!!!!

Pros

None at sll

Cons

Poor managment
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Great place to work!

I have not been working fo Superior Healthcare for very long but it is one of the best jobs I have ever had! From the very start the team were very welcoming and friendly. The training was of a good standard. I am working with a lovely client and their family providing one-to-one complex care. I have hours to suit my life and the pay is good.

Pros

Lovely clients. Good work/life balance

Cons

Frequently hassled to work more shifts.
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If you are looking for flexibility or guaranteed hours, an amazing team and progression opportunities this is the place to work

Having worked in the NHS for over 30 years I was looking for a change in my administrative career. Moving to Superior Healthcare was a risk, but one that I would take again a million times over. The team I work with are dedicated, hard working and the best I have ever had the good fortune to work with. The management team are inclusive and encouraging with a "one family" ethos. From the small touches such as curry nights or breakfast morning drop ins for our field team to make them feel part of the wider team, to team events, career progression through training opportunities and support, supporting local causes and the day to day desire to provide an excellent service for our clients, this really is a superior place to work. I cannot recommend Superior Healthcare enough. The best work decision I ever made.

Pros

One Family ethos

Cons

None
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Really Good Place To Work

Feels like a real team and family. Made to feel really welcome. Benefits include free staff monthly lottery, breakfast and curry clubs. Often reward long term staff. Would recommend.
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Excellent

Plenty of training Lots of work available if you are willing to travel and work with different packages Pay is good Communication could be better at times

Pros

Plenty of changes to progress on the job

Cons

Communication at times
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poor communication

long time getting me work promised lots at interview then nothing,after training 1month no work,then not what l wanted, no progression for part time,0 hour contract,no benifts for working, no communication between teams in the office

Pros

some nice clients

Cons

no movement between clients
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Overall rating

Based on 64 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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