Sussex Community NHS Foundation Trust Employee Reviews
United Kingdom32 reviews
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Job changes everyday. Very fast paced and interesting. Never enough time to manage your case list properly so can be stressful. Staff are friendly but don’t have enough time to give much support
Free uniforms nhs benefits
Never enough time to see all your patients, stressful, constant IT problems
At my interview I was told I would receive training for this job before I started in the office , I received no training I picked it up as I went along from other members of staff. Also was advertised as administration assistant, and the job was answering the phone all day . People were self referring and some calls were very challenging. There was very little support from managers, a lot of criticism and I felt bullied. Seeing as this was a mental health service they should have thought more about their staff. I felt totally stressed in this job, and could not wait to leave.
Work place culture is fair Management 50% is good ,the other 50% is low The hardest part of job when working at low capacity without adequate coverage The most enjoyable part of the job is when a request is given a positive response Trousers part of the uniform ,would require better quality that can be worn in winter time, especially for the Twilight & Overnight Services team, current trousers ordered are too thin (poor quality) The overall support is ok and would need individual to be assertive with her/his opinions Understand the explicit & hidden culture and use wisely both Have the knowledge of understanding how to use Pulse for support on wellbeing and access courses
Twilight its only 5hrs shift, no break included
5 hours is appropriate
Toda a equipa trabalha de um modo colaborativo. A gestão por parte das chefias é excelente. Existe preocupação em manter a qualidade e o equilíbrio entre trabalho e vida familiar, bem como a atenção com o bem estar do trabalhador para que este sinta maior grau de motivação. Há uma grande preocupação na formação dos colaboradores para qye possam prestar um serviço de qualidade e excelência.
It's a big team player organisation. If you like working in a team and with the public, you'll love it there. This is also a health organisation, the number one health organisation in the country and so you will also learn a lot working there too.
Poor management, little wellbeing support from them - paper work was excellent but actual help = 0. Little support when off sick long term. Busy team, constantly understaffed. Poor communication regarding changes, if part time rarely heard about them unless controversial. Petty squabbles in team allowed to escalate and forced some staff to leave- got quite nasty. I enjoyed the work because of the variety.
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I worked for the Trust for about half year, we were constantly under staffed, the Trust workes like a big corporation were nobody cares or takes responsibility. The way to deal with staff shortages is to call the bank staff office who than sends text messages to potential temp workers. this system is highly impersonal and uneffective,most of the time the vacancies are either not filled, or filled with inapropriate people. The Trust is doing"something", you are picking up the pieces, constantly dealing with unhappy patients and relatives. The wost thing, I was wrongly paid half of my salary one month, and after endless amount of phone calls and emails trying to get my money back, I still haven't got it three months later. Very unclear who to contact in case of such problems, and quite frankly I am under the impression that nobody cares anyway. Every time you call payroll, you need to explain the same thing to a new person, who deals with it for two days and goes away somewhere. False promises exm: you will be paid next month, only to find out after a month that nothing happened, and you have to keep calling them again.
It is a job, pays your bills, of course if it pays you on time and the right amount
Mistakes in pay, you constantly feel frustrated due to all the above
From the outset I requested regular supervision to ensure I settled in to my new role. The Trust has not disappointed. There are training opportunities and my manager has been supportive to allow attendance and to develop professionally. I would recommend this Trust but remember we all have a responsibility for our development.
Annual leave, training opportunities, supportive manager
Same as most-very busy, frequent changes, but nothing major!
Overall I believe SCFT is an outstanding employer and my managers are brilliant. I feel supported and listened to. Since I started 4 years ago I have seen a massive amount of change. My department is proactive and always aims to achieve gold standard care. My department as a whole I would give 5 stars to but because the trust will not pay for external training I had to give a 4.
NHS pay cap and lack of funding for post graduate qualifications.
A typical day at work would be dealing with messages left on the phone, ringing patients to book appointments. Inputting information onto the system. Answering the phone. Typing reports. filing, scanning and faxing. You learn to be organised with out organisation one would not be able to get the tasks done for the day. Have built a lot of confidence in talking to patients as well as professional staff.
To progress and move up the scale