Swissport International Ltd.
3.2 out of 5 stars.
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Swissport International Ltd. Careers and Employment

Work happiness

Scores based on about 55 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Eric Born
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Transportation & Logistics
Learn more


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Customer Service

1 job


Salary estimated from 704 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4K reviews and is evolving.


Ramp Agent in Birmingham / Airport
on 13 September 2021
Fairly laid back, but the work is physically difficult.
Overall, the job was positive. You have a lot of downtime, which means you have time to recover from the more demanding flights. The job involves taking the bags from the convener belt, using a handheld scanner to scan the label on the suitcase then placing it onto a trailer. You have to be accurate with the placement of the bags, and counting the suitcases regularly. If you put the wrong bag in the wrong place, you will have to unload all the bags to find it. The people who work there are a mixed bag. Some of the people who have worked there for a while are very nice and welcoming, will talk to you and even help you however some are not interested in the new people. They won't help you and they won't talk to you. Also, the "laid back" culture has it's downsides as you can be struggling to keep up while there are 10 or 15 people sitting in the restroom doing nothing and they won't help you, and the management don't care either.During the height of summer (June - August) you can start as early as 3am. There isn't a shift allowance either. No discounts on any flights. You can't take your own drinks or milk with you because you have to go through a security checkpoint. You can't go into the shops behind the security because you're not authorised (although people do go, but you go at your own risk as there are police and border force everywhere.
Aircraft Cleaner in Manchester Airport
on 10 September 2021
I loved working at Manchester Airport. Happy memories.
I loved working at Manchester Airport and was very upset to leave (due to CV19 redundancies). The shifts were long (12hr) but I loved doing 4 on 4 off. I worked with a great team, who all had a fantastic sense of humour.... a vital requirement for working nights! I was very proud to work airside and loved every minute. The pay could have been better.
Passenger Service Agent in Liverpool Airport
on 30 August 2021
Absolutely avoid.
As a PSA for swissport expect to be over worked, understaffed and underpaid.If you don’t mind being not paid for the full hours you’ve worked and the over time hours wiped as if you never did them, then go ahead and apply. You send an email to management about an issue you may be having and they reply 4 days later. Or their on a 2 week holiday on the busiest season of the year. Shifts could be less than 11 hours apart. Some colleagues would finish a tiring busy shift at 21:00 and be back in at 05:00. Holiday leave will be allocated by management to you on random days of the month (you won’t know which days until your roster is out) so they don’t have to pay you at the end of the year. Also, if you have holidays booked, they are classed as your days off. For example, if you book 3 days off in a week, you will be working the other 4. Your roster will be given to you a 1-2 weeks in advance. Your 2 days off a week will not necessarily be together. You will work with a couple of different Managers, on your shifts and each have their own rules. So it’s quite hard to keep up with their expectations as you have to try and remember what each one likes you to do. Otherwise you will, of course, be disciplined. Any changes to company policy etc will most likely be send to you via WhatsApp group message.Your payslip is electronic and can only be accessed through an app on your phone. Some staff can’t get access to this app and haven’t been able to see their payslips for months. You will be spending some time on the Apron of the airfield (where the aircraft are) and you will most likely have to pop your fingers in your ears if your near loud airplane engines due to the company not providing ear defenders.Me and many colleagues that have worked for Swissport feel that we have been let down greatly, despite are efforts in making sure the customer has a pleasurable experience and trying our best to get flights out on time with hardy no staff.
Snr Cargo Agent ( 17yrs ) - resigned May 2017 in London Stansted Airport
on 10 August 2021
Multi-National friendly staff and colleague
I thoroughly enjoyed working at the Swissport and learnt many skills to be competitive employee in the Import / Export Cargo business. Long hours and Shift pattern in the beginning suited very well but after long time effected health and developed some issues. Otherwise, a nice place to enjoy with friendly team of other colleagues and the senior management.Full marks and no complaints
Ramp Team Leader in East Midlands Airport, Leicestershire
on 5 August 2021
The lads you work with make it
I worked for swissport as a ramp team leader for 4 years and I have very fond memories I loved the job and the men I worked with mad every shift a laugh yeah its hard work and u should expect to be hold fodder for the first half a year but I loved that job its not for everyone they have a high turn over of staff but tge guys that stick it out with be there for life. the management are hopeless the pay is poor at best and the conditions leave things to be desired but for all the stress and rushing round I did with thos lads and that company I loved every second of the chaos that is swissport and I only left for an opportunity I couldn't afford to turn down if your willing to work and laugh with your colleagues through the chaos you'll never leave the place it offers you an opportunity for freedom in the workplace whare aslong as the aircraft are seen to your time is your own.

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Questions and answers

People have asked 74 questions about working at Swissport International Ltd.. See the answers, explore popular topics and discover unique insights from Swissport International Ltd. employees.

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Interview insights

Insights from 385 Indeed users who have interviewed with Swissport International Ltd. within the last 5 years.
Average experience
Interview is easy
Process takes about a day or two

Interview questions

They asked me if I could drive, and if I could start on Monday. I said I couldn’t drive because I was doing my driving test on the Monday. I still got the job 15 minutes later.

Shared on 10 January 2021

Nothing basically asked me if I knew the phonetic alphabet and the job was mine

Shared on 10 December 2020

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