Swissport International Ltd.
Happiness score is 50 out of 100
3.2 out of 5 stars.
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Swissport International Ltd. Employee Reviews

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United Kingdom544 reviews

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3.0Work-life balance

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Unsociable hours car park long way from work place. But free shuttle bus to jump on. Which comes every 15 minutes to 20 minutes so adds on your journey to work. Rubbish pay for the hours and also hours will be a lot less in winter time as less work .
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Unfair hours and treatment.Unachievable tasks and deadlines.Nothing is ever enough.Goodluck if you dare to apply.Unreasonable managers. Everyone is under pressure


The less you do the more you get paid.


You pay more money in travel than you receive in wages.
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Insights into Swissport International Ltd.

Based on 118 survey responses
Areas for improvement
  • Fair pay for job
  • Support from manager
  • Time and location flexibility

Worst company ever - avoid at all cost!

Nothing good to say about this company other then do not join! Terrible leadership; venomous atmosphere and incompetence throughout. You have been warned.




Senior management
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Decent people to work for

When you apply online they usually take around a week to respond, they will ask you to come into a interview. There will be many other applicants at the same location but they are applying for different roles so dont get stressed.Just go in and be yourself, majority off the questions they will ask are customer service based , so base your answers on how you deal with customer service try and base your answers around scenarios that may happen in your applied role. Eg What does customer service mean to you ? ,Tell me about a difficult situation in customer service?Tell me about a time you had to deal with challenging customers?Remain calm and collective and be truthfullThey usually then take within a week to respond to see if you are successful or not.If you are successful they will invite you in again and you will need to fill in a few documents regarding security, 5yr work history, uniform etcThen you will go onto training and then hopefully be in your applied role :)
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Fun working place and has many good people I like the place and recommend it is one of the best companies so far I like it and many like it and don’t want to leave there and want to stay longer and longer
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Stressful and busy

each shift you will always be staff short, so flights end up been delayed and eventually end up with a workload you can't deal with. If you have back problems and can't throw up to 35kg on your knees in a tight space don't bother. I've worked in different airports but LBA is very different and run by the blind, shame really as swissport used to be a top company to work for.
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Multinational company that promotes on ability

No two days the same - Passenger or staff facing, each day brings a new challenge. Good regional and national management who remain in and encourage regular contact.Good and improving staff development - in areas such as training and future leader development.Good, sometimes challenging customers who expect high standards and these are strived for by the Company's culture.


world leader in its market - with opportunities that come with a large company.


Hours can be tough - as in any airport environment
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Poor management

Awful management Staff turn over is unbelievable Do basic training but don't train you for actual job carried out Awful work hours Hard to communicate with management
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Wouldn’t work there or apply again

The place doesn’t know what they are doing to be fair, they give u long hours and night shifts that are unrealistic with same pay, night shifts are 10pm to 7:30am, no life outside of work as you come home and sleep. Sometimes they make you work 2 weeks without a break. The management are bad too don’t know what they are doing and what shifts to assign to people. If you ask them to sort out something they can’t even do that as you have to ask multiple times with no results. Most people only worked there for a week and leave. The equipment is all broken and unsafe. Belfast international airport


None really


Long unrealistic hours. No life outside of work. Bad management. There are plenty more cons.
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Stressful but can be good

Stressful environment when busy but sometimes is a good thing staff make it all the better, as long as your not afraid of a bit grafting youl fit in well
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Hard and not nice

Minimum training, then thrown onto the job expected to know things. When you don't know, the experienced people get annoyed. Terrible hours many times getting home at 3 am only to be back there at noon the same day. Terribly understaffed, many times there is 2/3 of us for a whole aircraft. As well as this, there's no shift allowance, the pay is god awful for what you do and the management might as well not exist.


Free drinks machine, working with planes (for those interested)


Long, boring hours, hardly any training, rude co workers treated like an alien if new.
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Fun but hard

Very stressful at times but can be fun. Very limited resources and staff your expected to do the impossible everyday. Pay is poor compared to most handlers
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Good Company to work for.

Job was good the company as a whole is good I was made redundant because of Covid liked the job a lot hours are long pay was fair and the job was hard but you get used to it. There were a few ups and downs like any job. On nights there used to be flair ups and the company never heard about many of them. But you get that in any company used to work nights three on three off twelve hour shifts I enjoyed my time and would love to go back but they don't seem to want older employees back.
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Hard work and low staff moral

Badly trained, No staff briefing, and management haven't go a clue who to contact when a staff member has a issue.Breaks are hit and miss , long shifts for several days


Regular days off


Long shifts
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Can be fun, but mainly poor.

First of all, do not trust what they tell you in the interviews and on the job listing if you apply for a part time 25 hours role, you won’t get 25 hours, you’ll be working 37 hours actually and are pretty much told you’ll have to do it if you want to be part of the team. The people are great for the most part, besides a few who seem to have a chip on their shoulder and act a bit childish with cliques. You also won’t get any real proper training, you’ll be expected to learn on the job but also somehow know already what you’re doing.They tell you to just ask for help if you need it but it’s rare you’ll actually get any, some just ignore you or pretend not to hear you or just aren’t paying attention to what’s going on and are too busy sat on their phones to see what’s going on.They’re severely understaffed so they’ll do anything to get you in the door, hence the lying about the role. They fired most of their staff when COVID hit so that should tell you how you’ll be treated.Training is poor, there’s a massive communication gap between the trainers and what’s actually happening, they were showing us how to work on planes that don’t even fly anymore, didn’t show us how to load the flights, gave us a “manual handling course” which was one slide which told you to just bend your knees. For training You’re just gonna be sat online listening to someone from another country talk to 100 people from all over Europe with information that’s outdated and lacklustre that you have no chance of retaining. They’ll also tell you to complete these exams during the online training but they’re - 


People are fun, the environment is interesting


Some people are terrible to work with, awful hours, no life outside work, no respect
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Good if you’re in the right circles

Can be a great place to work if you’re in the right crowd but tend to put the wrong people in management positions. Can be awful when there are delays but fun when working with the right people
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Covid redundancies really hit the company hard. Workload was extreme for the remaining staff. No two days were the same.Staff unsupported and treated as a number.
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The company is advertising the wage on indeed but not paying it when you get the job.No contact with management.Not a nice day at work.Not good working with the company.
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Job in itself is a nice job. Its the hours and leave.

The shift pattern is 4 on and 2 off creating a sort of 6-day work week so you only get a weekend off every 6 weeks. The actual work is pretty good dare I say fun, I'm never bored at work and the people I work with are nice. It's just the higher-up running of the company that's awful. The way holiday leave works is awful. You're after the same days competing with maybe 20 people for the same day off and only 1 person can go off at a time. Swapping shifts are a headache too as you can't cover a late shift if you have an early the next day. Nothing to do with law just Swissport policy which seems stupid as long as you're happy to do it, there shouldn't be an issue. The pay for the work and the job responsibility is absolutely awful. I've worked in retail for more money for a much easier and less demanding job. You mess up in retail, no biggie. But you mess up here you could potentially ground a flight or cause delays. The amount of stress for the money is not worth it, but the job is fun so it makes up for it in some ways. If you're looking to apply I would say go for it because its a great experience working here and its a very unique job and a good way into the travel industry but if you need flexibility this job is NOT for you (unless you only work a few hours part time)


Fun and unique job


Terrible shift pattern, bad holiday leave process, bad pay.
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Good place to work

Fast paced environment. Outdoor work late finishes. If you do your job there is no problem. Especially fast paced over the summer months due to increased flights
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Great start to an aviaton career.

Colleagues are supportive and friendly, although things can be stressful most people work together and get through the day whilst having a laugh in between. Management are supportive and will try and accommodate to any requests or requirements you may have. Pay is fine for me and my situation however, it may be too low for people with more responsibilities and possibly families. With the level of responsibility the job comes with it definitely could be higher. There is very little benefits to being a swissport employee as a handling agent you wont get any airline specific bonuses. The most you get is a SMALL discount on lounge access for swissport lounges. As we come out of the pandemic things are chaotic, everything is disorganised but this is industry wide and not specific to Swissport. All companies have a high turnover at the minute due to stressful working conditions and understaffing, I do believe this will change and I can see management are trying to improve conditions. I would advise anyone looking to apply to go for it and see how it goes. You will either love the job itself or hate it. But you won’t know until you try. I personally love my job and find everything interesting and fun. You will get difficult passengers but your colleagues will always support you. This job is what you make of it, working for swissport is what you make of it. Just go in do your job as best as you can and you won’t have problems.
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Overall rating

Based on 4,359 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
3.1 out of 5 stars for Culture

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