Working at Swissport International Ltd.: 689 Swissport International Ltd. Reviews

Easy job, senior management poor

Baggage Agent (Current Employee) - Birmingham, West Midlands - 17 November 2023

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Ok place to work, easy and straightforward tasks at work, good colleagues, big fault for bhx is senior management don’t take complaints/grievances seriously and would rather leave it to escalate than to keep you updated

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Official response from Swissport International Ltd.

21 November 2023

Management at all levels are encouraged to be open, honest and approachable. We are disappointed to hear you feel this wasn’t always the case. We would really appreciate it if you could take the time to send us specific feedback so we can look into this further

Terrible working life.

Passenger Service Agent (Former Employee) - Manchester Airport, Greater Manchester - 29 November 2023

6 days on and 3 days off (7 days on and 2 days off) shifts were terrible and a killer and not to mention doing a 12 hour shift on one of the days too. Done 7 days as well which means there's no social life at all and even having 2 days off you feel exhausted and tired on the 1st day back from your rest days. Refuse your holidays alot of the time, I mean alot of the times. When you wanted holidays, you weren't given any holidays especially if you had family engagement.Some supervisors were good and excellent, some were useless and couldn't care less about their agents. They would make things difficult alot of the time and don't care for passengers at all especially on Ryanair. No communications whatsoever between terminals. When you have to go from T3 to T2, you get told at T2 that you are not wanted there which means you have wasted your time walking from T3 to T2. No proper training especially on Ryanair, expect you to go on Kiosks everytime and spend 8 hours doing kiosks and not get shown the airline system properly and in the end you learn everything and expect to train others after when you are on less money and wage compared to TLs who are on more money and better hours. Training is shocking and poor on Ryanair, however TUI training was excellent and was happy with the people and TLs on TUI.

Pros

TUI staff excellent and had good rapport.

Cons

Long hours, too many favouritism

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Official response from Swissport International Ltd.

1 December 2023

Delivering a great customer service within limited times can sometimes be challenging and, at times, require long working hours. We offer benefits and flexible shift patterns to minimise or avoid the impact on individual team members and encourage our people to discuss individual circumstances with their manager

great for anyone who likes aviation

Ramp Agent (Former Employee) - Southampton - 24 November 2023

It was nice working there, the management and staff/colleagues were nice and friendly. However the advert on indeed said part time and I was forced into as 40 hour working week which was not what was advertised. That unexpected change left no room for my pilot training and therefore I had to leave. The people are nice but be careful and double check with working schedule at the interview.

Pros

for any aviation lover

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Official response from Swissport International Ltd.

29 November 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

wasnt there for very long

Aircraft Cleaner (Former Employee) - Birmingham, West Midlands - 20 November 2023

got laid off then made redundant cos of covid 19 but the job itself was a fast paced job because you had to clean the planes as as quickly as possible

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Official response from Swissport International Ltd.

21 November 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

Fun work place

Team Leader (Current Employee) - Nottingham, Nottinghamshire - 3 November 2023

Brill to work here. Make friends for life and a job like no other love it.. every day is different, learned new things met new people and pay decent and can progress

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Official response from Swissport International Ltd.

8 November 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

Bfs

Passenger Service Agent (Current Employee) - Antrim, County Antrim - 3 November 2023

On the whole, I enjoy my job and feel valued by my colleagues and management. Throughout my time so far, my job has helped me to grow in confidence and I am grateful for the opportunities that I have been given. I have found management to be very supportive and approachable- they often accommodate staff’s needs and requests.

Pros

Working as a team.

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Official response from Swissport International Ltd.

6 November 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

Pathetic managers

Team Leader/Supervisor (Current Employee) - Manchester Airport, Greater Manchester - 25 October 2023

This is a company where you slave away all day for peanuts, you will never learn anything because trainers aren’t capable of doing their jobs, management, there is no words for management apart from they’re all friends of one another and have zero experience in their field because within Swissport it’s not what you know it’s who you know, it’s such a toxic environment and such a strain mentally because nobody is provided anything they need, the company absolutely does not want to spend money, you find yourself practically begging for the tools you need to do the job. The most enjoyable part of the job is clocking out at the end of your shift to go home.

Pros

Zero

Cons

The list is endless but the biggest con is management

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Official response from Swissport International Ltd.

26 October 2023

Management at all levels are encouraged to be open, honest and approachable. We are disappointed to hear you feel this wasn’t always the case. We would really appreciate it if you could take the time to send us specific feedback so we can look into this further

Good people

Warehouse Agent (Current Employee) - London South East, Greater London - 23 October 2023

Well run company. Good experienced people who are helpful to new starters. Workplace is generally very busy but the company as a whole is well run and organised.

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Official response from Swissport International Ltd.

24 October 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

Good team of staff management very poor

Baggage Handler (Former Employee) - Glasgow - 23 October 2023

Heavy work in summer season dies a death in winter lots of sitting about health and safety not a major consideration for Swissport toilet facilities a joke

Pros

Good team ethic

Cons

Long hours poor wage structure poor management

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Official response from Swissport International Ltd.

24 October 2023

We take time to carefully plan rotas to ensure we have enough team members and we’re disappointed to hear that you feel that at times there were not enough colleagues on shift. As an organisation, we are always listening, and we use feedback such as this to help us develop and improve our operations

Terrible place to work management are awful won’t even give u uniform

Ramp Agent (Former Employee) - Belfast - 18 October 2023

Terrible place to work shifts can be any time long shifts no breaks most days management are awful won’t even give you uniform avoid at all costs, have to go through security everyday and walk a mile from the carpark incredibly understaffed

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Official response from Swissport International Ltd.

20 October 2023

Delivering a great service within limited times can sometimes be challenging and, at times, require long working hours. We offer benefits and flexible shift patterns to minimise or avoid the impact on individual team members and encourage our people to discuss individual circumstances with their manager.Security is an important part of the airport environment and as such each day there will be a need to go through security to gain access airside.

Not bad but not great

Ramp Agent (Current Employee) - Manchester, Greater Manchester - 11 October 2023

Managers have come from other departments so they don't have a clue how about the job. Always fighting for equipment when you come in in the morning. There's a regular shift pattern but irregular shift times. The laughs and the banter with co workers is what makes the job okay.

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Official response from Swissport International Ltd.

12 October 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

A good place to start

Check-in Agent (Former Employee) - Birmingham, West Midlands - 10 October 2023

It’s not great and it’s not the worst place either, the way the management works is not exactly brilliant but with the right staff by your side it can be good

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Official response from Swissport International Ltd.

12 October 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

Sad really it could have been a good job but no prospects

Lounge service agent. (Current Employee) - Inverness - 8 October 2023

What is the best part of working at the company?Not a particular good company nothing teallyWhat is the most stressful part about working at the company?No support from management quite upsettingWhat is the work environment and culture like at the company?You can’t use your initiative What is a typical day like for you at the company?Hard work left on your own others refuse to work alone

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Official response from Swissport International Ltd.

9 October 2023

Our people are the most important part of our business which is why we offer a wide range of courses, qualifications and training sessions so we can retain and support talented team members and help them grow their career with Swissport in the way they want.

Very terrible management

Customer Service Agent (Current Employee) - Bristol - 2 October 2023

I have worked in aviations for years and recently changed to Swissport I think that was the biggest mistake of my professional life, The management are unreliable completely I was hired beginning of September and I suppose to get paid my training work which was not paid fairly and then the admin team came up with an apology and saying I will get this wages paid back in next months pay which is not acceptable.The excuse they have given is one of the supervisor made mistakes in submitting the hours for new starter. Well the problems can go on and I can write an essay of that, but nevertheless won’t suggest people to join Swissport at least in the UK.I would definitely not recommend anyone working with Swissport,

Pros

None

Cons

Unorganised

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Official response from Swissport International Ltd.

5 October 2023

Management at all levels are encouraged to be open, honest and approachable. We are disappointed to hear you feel this wasn’t always the case. We would really appreciate it if you could take the time to send us specific feedback so we can look into this further

Toxic, stressful place with zero hygiene level! Health hazardous !

Aircraft Cleaner/airside driver (Former Employee) - London - 28 September 2023

A typical day:Starting with meeting and the supervisor usually said how bad we working and how we not following the rules. I learned a lot but definitely not from Swissport management. Everything what I learned was from my colleagues and from another’s company that worked in the same place. Very poor management! No communication at all! The last direct manager was the worst ever. Absolutely not interested about the stuff and not engaged with any of us. For example if you send him massages or email , you never get answers.

Pros

None

Cons

Hiding rules in the contract. The company makes changes and didn’t let the employees know

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Official response from Swissport International Ltd.

5 October 2023

Management at all levels are encouraged to be open, honest and approachable. We are disappointed to hear you feel this wasn’t always the case. We would really appreciate it if you could take the time to send us specific feedback so we can look into this further

Awful. Don’t waste your time.

Ramp Agent/Baggage Handler (Current Employee) - Birmingham - 26 September 2023

Don’t even bother applying. This place is awful absolute joke. Supervisors and managers are the most rude and arrogant people I have ever met. Toxic workplace.

Pros

Seeing planes

Cons

Everything else

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Official response from Swissport International Ltd.

28 September 2023

We are disappointed to hear your comments around the treatment of team members and welcome you to contact us directly to provide further information on this so we can take the appropriate action. We give all colleagues opportunities to have their voices heard through regular one to ones with management, associated policies and procedures and via employee surveys

Good Time

Supervisor Cleaner (Former Employee) - Glasgow, Glasgow - 25 September 2023

Typical day at work would be waiting for aircrafts to land and then you go on them and give them a quick clean, depending on airline and schedule. Learned a lot within aircraft cleaning, I'd say you can climb up the ladder quick if you show that your keen. You can definitely grow within the department and there is plenty of room for development. Management are good and will help with any issues just don't become an issue yourself. The culture in the work place was good fun, it has its moments like anywhere else but overall fun people. Hardest part of the job is really just being quick, you have to be on and off aircrafts within a certain time frame so you have to be quick as possible and be a team player. The most enjoyable part of the job is that its pretty chill and laid back, can get boring now and again but overall its a decent job.

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Official response from Swissport International Ltd.

27 September 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team

Great Lads Terrible Managment

Team Leader (Current Employee) - Liverpool - 22 September 2023

Its a good job its fun but not for the faint of heart, you work a 4on2off pattern start times range threw the week so somtimes you might get 24hr inbetween a shift the colleagues in the workplace are great all good men and women but the managment are awful everyone could be on 3on3off but they refuse to do it only good thing is when there is no flights you can have up to 3 hour breaks

Pros

Long breaks and easy advancement

Cons

Late finishes and early starts and when starting pay is bearly over minimum wage

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Official response from Swissport International Ltd.

25 September 2023

Delivering a great service within limited times can sometimes be challenging and, at times, require long working hours. We offer benefits and flexible shift patterns to minimise or avoid the impact on individual team members and encourage our people to discuss individual circumstances with their manager

Good staff to work with, poor upper management

Airside supervisor (Current Employee) - Edinburgh Airport - 20 September 2023

The people I work with are great. Upper management are really poor and not good at providing support. Pay isn’t too bad once you progress. Shifts for some of the staff are terrible

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Official response from Swissport International Ltd.

21 September 2023

Management at all levels are encouraged to be open, honest and approachable. We are disappointed to hear you feel this wasn’t always the case. We would really appreciate it if you could take the time to send us specific feedback so we can look into this further

horrible

Customer Service Agent (Former Employee) - Glasgow, Glasgow - 18 September 2023

treat staff horrible and not even hours in the day for everything they want you to do understaffed and working staff too hard need to get some proper management and not one that talk about there own staff behind back

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Official response from Swissport International Ltd.

19 September 2023

We take time to carefully plan rotas to ensure we have enough team members and we’re disappointed to hear that you feel that at times there were not enough colleagues on shift. As an organisation, we are always listening, and we use feedback such as this to help us develop and improve our operations

Chanlanging

Lounge Host (Current Employee) - Newcastle upon Tyne - 16 September 2023

What is the best part of working at the company?The staff and working with the publicWhat is the most stressful part about working at the company?The early shifts and busy periods within the loungeWhat is the work environment and culture like at the company?Fantastic relaxed busy and satisfying What is a typical day like for you at the company?Busy and hardworking and never a full moment

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Official response from Swissport International Ltd.

18 September 2023

Thank you for taking the time to post your comments; feedback is an ideal way to highlight areas where we could improve. We will raise this with the local station management team